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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Around Cambodia

Tuesday 17 Dec 2024
Overview Rating:
Our Tour: Excellent
‘Around Cambodia’ This was an excellent tour giving insight to Cambodia’s past and present. The itinerary was very well organised, involving visits to temples and sites of interest, plus visiting and learning the processes of producing pepper, pottery and rice paper, to name a few. With a sunset cruise, cocktails at sky bars, cycle and tuk tuk rides all organised for us, we were a very fortunate group of tourists.
The hotels were all extremely comfortable with very good facilities and friendly staff. The restaurants for lunches and dinners were very well chosen, I do not think we could have found such wonderful places ourselves.
Our kind and thoughtful guide Vuttha Dam, aka Ta and driver Kea helped to make this a most memorable holiday.

Thailand Highlights

Tuesday 17 Dec 2024
Overview Rating:
Our Tour: Good

Colombia Discovery

Monday 16 Dec 2024
Overview Rating:
Our Tour: Excellent
Colombia is a a vibrant and exciting place to visit. The Wendy Wu tour explored the cultural and historical aspects of cities and the amazing countryside. Each day was varied and we loved the exploration of Columbian food in a wonderful variety of local restaurants. We learnt about the history and how Columbia is changing and developing. Highlights for us included the Salt mine cathedral, the gold museum and the visit to the coffee plantation. Finishing the tour in Cartagena with trips to the beach and the catamaran experience in the bay was unforgettable. A great holiday with fantastic guides we loved it.

Angkor to the Bay

Sunday 15 Dec 2024
Overview Rating:
Our Tour: Excellent
A fabulous tour of Cambodia & Vietnam which was a great & varied experience on many levels. The local guides were amazing sharing their own personal experiences and keeping us all informed on the history and traditions relevant to the countries. They were both constantly ensuring the group were happy and aware of arrangements to keep us on track. The choice of hotels, coaches & their drivers and restaurants were all of a very high standard. The whole experience was definitely inline with the commitments made in the brochure.

Angkor to the Bay

Sunday 15 Dec 2024
Overview Rating:
Our Tour: Good
This was an amazing trip, filled with all of the things you would want to explore in Cambodia and Vietnam. It is more of an overview than a deeper exploration but was great to experience so many wonderful places.

I would have given 5 stars but felt that the food let the trip down. There was a lot of food and mainly the quality was great but there was far too much food served at each meal, 4 courses for lunch and then the same for dinner. There was not a lot of variation in the menus and this was disappointing not to experience the vibrant culnerary experiences of both countries.

Both guides were great, especially Ky in Vietnam who quietly went above and beyond.

As a single traveller I was disappointed not to have been offered one of the "better" rooms on occasions, especially when I had paid more than most of the couples.

That said the whole trip was a gorgeous experience and one that I am still processing as there was so much I saw. I met wonderful people on the trip and the experiences will stay with me a lifetime.

I would have no hesitation in booking with Wendy Wuu again.

Philippines Discovery

Saturday 14 Dec 2024
Overview Rating:
Our Tour: average
Great guide.

Long journey times between town - 6-8 hours which reduced the time available to see places

Would be better to stay longer in one locations and reduce the number of locations/travel days

Singapore to Bangkok by Rail

Friday 13 Dec 2024
Overview Rating:
Our Tour: Good
The holiday was in the main really good and had some major highlights including:
Visiting the elephant sanctuary
The eco day out to the former mines
Singapore Gardens by the bay etc
James Bond island
Hell fire pass and train ride
Plus all the hotels were good and Cougan, our Malaysian guide was really good even though he continually tried to make us over eat!
Only complaint was the Mossy Forest visit that was in our opinion highly dangerous and could have easily ruined someone’s holiday.
Not so good was the flight to Phuket that was not met by our Thailand guide, Bennie. This was clearly a Wendy Woo mess up and I believe she was a late appointment to the role. One of our group had paid for roaming so rang your office and somehow things were sorted. It was a bit chaotic because the hotel arranged for us to visit Temple that for tired folk was a bit much!
In Singapore and Malaysia, the entire group were together in one vehicle but in Thailand, we were separated and in 2 minibuses. This was a weakness and meant our guide was disadvantaged and the group were not getting one set of messages.
One day of the Thailand tour included an unreasonably early start to catch a long train journey. We all as a group agreed to travel in the minibuses instead after breakfast It was hard going and probably the least memorable day of the tour. It was interesting to be so close to the Myanmar border as this was the road route. Why did we have to sign a form to cancel our train tickets? We would suggest a rethink of this part of the tour.
Finally, we paid a lot extra for premium economy on Cathy Pacific and it probably wasn’t really worth it. Also, we would have preferred direct flights to Singapore and back from Bangkok. Going via Hong Kong was really tedious and use of the Cathy Pacific lounge would have significantly improved the boredom especially as the flight back was delayed!
We had a great time but it could have been better hence we hope these comments will be helpful - after all we were the guinea pigs for this tour and with a bit of refinement, repeats will be excellent.

Indochina Delights

Thursday 12 Dec 2024
Overview Rating:
Our Tour: Excellent
An excellent tour taking in all the main sights of Vietnam, Laos and Cambodia. Excellent National Guides and good travelling companions - only 5 of us from the UK and the remaining 17 mostly from Australia but some from New Zealand. We all got on very well together. All meals were included and the idea of paying the 100 US dollars at the introductory meeting was great.

Grand Tour of Indochina

Thursday 12 Dec 2024
Overview Rating:
Our Tour: Excellent
All 3 guides were excellent.
Everything ran like clockwork even though the iteanrry was changed around but was for our benefit & we saw everything just in different order.
There is so much to see, hard to choose photos as I took loads.
Hotels were very good standard along with the 3 meals a day.
Tried lots of different foods. You certainly don’t go hungry on W/W holidays.
I would highly recommend this holiday as u get to see & learn about all 3 countries.
I have wonderful memories of 3 beautiful countries.

China & Tibet Discovery

Wednesday 11 Dec 2024
Overview Rating:
Our Service: Excellent

A Week in Japan

Wednesday 11 Dec 2024
Overview Rating:
Our Tour: Excellent
In just one week we visited several cities, rode on a bullet train, ate a wide range of food and saw many sites of interest in the country. An excellent trip.

China by Rail

Tuesday 10 Dec 2024
Overview Rating:
Our Tour: Excellent
Absolutely excellent. Addison was, along with the other city-specific tour guides, brilliant. The sheer amount of sites and scenery that we got to see, along with variety of food from so many different regions and the cultural activities we did were just great. One of the best holidays I have ever had.

Kruger to Cape Explored

Monday 09 Dec 2024
Overview Rating:
Our Tour: Excellent
An enjoyable tour of Kruger, Johannesburg, and Cape Town with a happy group of travellers.
The tour Guides (Tefo Legobate & Nabeel Daniels) were both knowledgeable, and passionate in showing off their country.
Nothing was too much trouble in making the tour memorable for all of us.
Our third trip with Wendy Wu; we will be back.

Discover Japan

Monday 09 Dec 2024
Overview Rating:
Our Tour: Excellent
A truly wonderful experience delivered by a tour company, Wendy Wu, that really knows what makes for an excellent holiday. Our local tour guide was top class and added to the enjoyment of the tour.

Angkor to the Bay

Sunday 08 Dec 2024
Overview Rating:
Our Tour: Excellent