Reviews | Wendy Wu Tours

Rating

Customer Review

YUNNAN & SICHUAN

Monday 06 May 2019

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

Excellent attention to detail. With the exception of the visa process (new) everything went smoothly.

Product :

Everything went according to plan. The guides were particularly attentive and knowledgeable. They showed an interest in us so the communication wasn't all one way.

Our Response

Thank you for your review!

We are pleased to hear you enjoyed your tour overall, and you found your guides to be knowledgeable and attentive throughout.

We hope the memories of this unforgettable destination remain with you for many years to come!

TIBETAN WONDERS

Wednesday 14 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Good service when booking, excellent well-designed itinerary, wonderful national (Chinese) ****** (Amanda), good local guides.

Would definitely use them again - probably for their "Silk Road" tour next.

Product :

Very good value: excellent and well-paced trip firstly through Yunnan giving ample opportunity to prepare for the high altitude in Tibet, then through increasing altitude from Lhasa to Everest Base Camp - in each case, taking in all the important locations and as much of the local sights as possible in the time available, Food and hotels better than expected throughout the trip.

Our Response

Thank you for your review,
We are delighted that you received an excellent service during your booking process and that you enjoyed your time with the national guide Amanda as well as the local guides who helped you throughout the tour. We are thrilled to hear that you would use our company again and we look forward to helping you book your next tour!

YUNNAN ADVENTURE

Monday 05 Nov 2018

Overview Rating:

Our Service: Excellent

First class itinerary service and guides. Will be back again. Holiday of a lifetime.

Our Response

Thank you for your lovely review!
We are delighted that you enjoyed our service and itinerary and thought it was first class!
It's brilliant to hear that you will also book with us again in the future! We hope you have made some wonderful memories and we look forward to helping you with a new tour in the near future.

YUNNAN & SICHUAN

Thursday 10 May 2018

Overview Rating:

Our Service: Good

A very good tour and good value although the itinerary needs some tweaking and the shopping stops should be removed.

YUNNAN ADVENTURE

Tuesday 05 Dec 2017

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Excellent itinerary with a varied itinerary. Both the national guide Jason and the local guides were all first class. Hotels and food very good as well as the weather. Everything ran like clockwork .

Product :

Very good value for money - virtually everything was included

YUNNAN & SICHUAN

Tuesday 07 Nov 2017

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The tour was brilliant and so was the national tour guide. She bent over backwards to make the tour both interesting and enjoyable.

Product :

See the above response I have said it all

YUNNAN ADVENTURE

Monday 06 Nov 2017

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

All the guides were good, hotels good, but all different. Only complaint we had to find our own meal on first night. It would have been good if we had all eaten together on that first night.

Product :

Good value for money, excellent experience.

YUNNAN ADVENTURE

Thursday 15 Jun 2017

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Not sure what I am being asked to review here? Presume it is the UK office. Simple to book, visa taken care of, Things arrived on time. Everything for the trip seemed to work.

Product :

A good tour, A part of China we have not been to before so very interesting. Though interesting spent too long in Shangri La, the walk / picnic was a waste of time. Could have done with more usable time in Cummin, (most of the free time from 4pm onwards so not useable). Would recommend people add a day or 2 more to the start or preferably the end of holiday there.
People that wanted a walking holiday would have been disappointed, and indeed for others the thought that there would be too much walking might have been a put off. Have to word brochure better. Altitude might be an issue for some but walking not.
If we had it to do again would not have chosen Hong Kong to be added to trip, been there too many times now it is boring.

Our Response

Thank you for your detailed feedback regarding the itinerary of your tour. We'll be sure to pass your comments to the relevant departments so as to help improve our services on future departures, and also ensure our wording is clear.

YUNNAN & SICHUAN

Monday 22 May 2017

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

Wendy Wu were extremely helpful in accommodating our requests for alternative travel arrangements for my sons extended stay & the need for a quick turnaround with his visa . Whilst on tour everything was extremely well organised & our guides were very friendly , informative & helpful .

Product :

The shows were of a very high standard & complimented the tour very well .

Our Response

Thanks for your kind comments; it's great to hear that you enjoyed the tour and got the high standard of service we aim to provide.

YUNNAN ADVENTURE

Monday 03 Oct 2016

Overview Rating:

Our Service: Good

Our Tour: average

Service rating :

The pre departure booking service was efficient and the national guide was knowledgeable and helpful on the tour itself.

Product :

This tour did not adhere to the itinerary given to those travelling. There needs to be some serious discussions and closer liaison between the UK company and the Chinese administrative side.

Our Response

Thank you for your positive comments about your pre-departure service and National Escort, but we are sorry to hear of your disappointment with the tour. We have asked our office in China to investigate and we will be in touch again soon.

Kind regards
Lorraine

YUNNAN & SICHUAN

Sunday 05 Jun 2016

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Very good value for money.everything really was covered in the initial cast except theatre tickets which were optional

Product :

Our every need was catered for. The guides took good care of us although there was differing standards of English

YUNNAN ADVENTURE

Monday 14 Dec 2015

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

tour manager KEN was excellent and a real asset to the company and clearly tried his best to look after everyone

Product :

Good generally but compared to other tours we have had felt it was expensive for the experience of hotels and questionable parts of the iteniary which at times didn't seem to add any value of experience

Our Response

Welcome home! Thank you for taking the time to send us your experiences following your recent trip.

We were very pleased to hear your comments relating to your guide Ken, who will be pleased you enjoyed your time with him in China.

Thank you for your additional comments regarding your itinerary and your constructive feedback relating to your itinerary.

If you have any additional comments or recommendations on how your itinerary could be improved, please feel free to contact us @ Customer@wendywutours.co.uk and we will be glad to hear any recommendations.

Kind regards,
Junior

YUNNAN ADVENTURE

Monday 30 Nov 2015

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

Very interesting.
Well organised
Excellent guides

Product :

very little to do in the evenings especially in the more rural areas where there wasn't even anywhere to meet up for a get together or a drink

GRAND TOUR OF CHINA

Monday 23 Nov 2015

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

A very good holiday with an excellent national guide in Eddie. Hotels on the whole good but consideration should given to locating them in areas where you would wish to go out and walk around. Very few allowed this. Many of the restaurants capable of taking our wider Grand Tour group (64) need to be visited by your customer care team to review the quality of the food and cleanliness of the facilities, some were woeful. A great group of 18 who gelled well together to help make this a very memorable tour.

Product :

A full on tour with not much free time. Great itinary, Great Wall, Xian and Yunnan Province and Guillin singled out as most memorable but would consider dropping Hangzhou, appreciate the weather was poor when we were there but not too much for two days and to boot the food in the area was also diabolical.

Our Response

Thank you for your wonderful comments about your guide Eddie and the itinerary set. We have passed on your praise regarding your national escort to China!

In regards to location, our hotels are located for convenience and to reduce travel times when completing the itinerary. We are pleased to see that you have enjoyed the hotels provided as a whole, and appreciate your feedback.

We would like to thank you for your constructive feedback regarding some of the restaurants visited. We are disappointed to hear that they did not meet your expectations. Please feel free to discuss this matter further with our customer relations team at: Customer@wendywutours.co.uk

As is common on our tours our groups really gel well and we hope that you have come away with great friendships and memories.

Kind regards,
Shanice

YUNNAN ADVENTURE

Friday 10 Apr 2015

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

National guide Wendy Liu was excellent-attentive, caring and informative with an infectious, bubbly personality. All our local guides were passionate about their home area and gave lots of interesting information.

Product :

A wonderful programme of places to visit. A tremendous cultural treat as well as great scenery. Fulfilled all our expectations and thoroughly recommended to anyone wishing to see cultural China at its best.