Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

A Week in Japan

Sunday 21 Apr 2024

Overview Rating:

Our Tour: Excellent

A fabulous holiday from start to finish. Excellent guide and very well organised. Would highly recommend

A Week in Japan

Tuesday 16 Apr 2024

Overview Rating:

Our Tour: Excellent

Loved the tour. Wendy Wu also helped us to book two extra nights before and after the tour so we could see more of Japan. Tour guide was amazing. Food and sights were delightful. Cannot recommend more.

A Week in Japan

Saturday 06 Apr 2024

Overview Rating:

Our Tour: Good

The trip was amazing and the only reason I gave 4 stars is because it was rushed, not enough time to enjoy the touristic sites. The first day in Tokyo was extremely rushed and packed with only 30-40 minutes for some visits. Not enough free time to explore the local areas. Hotels were very good, food as well but too much food in the evening. Overall I enjoyed the trip.

A Week in Japan

Tuesday 07 Nov 2023

Overview Rating:

Our Tour: Excellent

Fabulous holiday! Loved everything about it. Visited brilliant places & not just the usual tourist ones. Guide & drivers were excellent with lots of local knowledge.

A Week in Japan

Saturday 28 Oct 2023

Overview Rating:

Our Tour: Excellent

The tour guide was amazing. Good variety on the trip

A Week in Japan

Tuesday 30 May 2023

Overview Rating:

Our Tour: Excellent

Excellent organisation. Friendly and knowledgeable guide. Comfortable hotels and great food. Saw so much more in a short time than we would ever have been able to do on our own. Will definitely travel with Wendy Wu again.

Our Response

Thanks so much for your feedback, Molly. I'll let everyone in Japan know how much you enjoyed the tour. Jimmy

A Week in Japan

Thursday 25 May 2023

Overview Rating:

Our Tour: Excellent

excellent as described in the semantics

A Week in Japan

Friday 28 Apr 2023

Overview Rating:

Our Tour: Excellent

The tour guide was excellent. She gave us just enough information without being boring.

A Week in Japan

Tuesday 18 Apr 2023

Overview Rating:

Our Tour: Excellent

Exceeded all expectations, a fantastic experience packed full of adventrures. Mari, our guide, was the icing on the cake and made an amazing holiday something really special. Thank you Wendy Wu!

A Week in Japan

Sunday 09 Apr 2023

Overview Rating:

Our Tour: Excellent

Such an amazing experience! Was saddened that I couldn't see more, but given how much I did see I'm surprised it was packed in such a small amount of time. The only issue would be a choice at dinner. It was Japanese food one day and western food the other, this continued for the week. I wished it was only Japanese food. I mean, I was on holiday in a eastern country I would've expected only Japanese food as I live in the UK and I already eat western food

A Week in Japan

Sunday 09 Apr 2023

Overview Rating:

Our Tour: Excellent

It was an excellent tour.
I had a couple of issues but as you have to cater for many tastes in a large group, I accept this

A Week in Japan

Thursday 22 Sep 2022

Overview Rating:

Our Tour: Excellent

The tour was really well organised and the guide was very knowledgeable. There was no time when we felt let down by the content and areas we visited..

A WEEK IN JAPAN

Saturday 04 May 2019

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Excellent, extremely well organised

Product :

The trip covered everything we wanted from the tour and exceeded our expectations. Our guide was fantastic and went out of her way to make it a memorable experience. We would absolutely use this company again.

A WEEK IN JAPAN

Sunday 28 Apr 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Good tour, excellent hotels.Small group. Right mix between organised visits & free time

Product :

Good itinerary . Great hotels. Excellent experiences

A WEEK IN JAPAN

Saturday 10 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

They provided excellent personal service from beginning to end. I would definitely recommend them.

Product :

The whole experience was very enjoyable & i felt very safe with this tour.

Our Response

Thank you for your review!
We are delighted that you received excellent personal service from us! It is also fantastic that you would recommend our services! We hope that had a wonderful trip, and that you will book with us again in the future!