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New Japan Brochure Launched!

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Fri 13 Dec 19
Our Tour
Good

Good tour and excellent guide. Connections all worked well. Level of activity on some walks more like level 4...hard...compared to level 2 in brochure.

Thu 12 Dec 19
Our Tour
Excellent

An excellent holiday greatly enhanced by the local representative, Mr "M. K" Jain (form 'Go India').His obvious pride in India and his desire to enable the group to share his knowledge of history, culture and foods. He also exhibited great care for group members, especially those who were unwell.
Some of the road trips meant lengthy travel and, possibly, future travellers might be reminded of the need for warm clothing for early starts, evenings and time in the desert camp. Finally, the paperwork recommended a 15 kg flight luggage allowance in India although this trip did not have any internal flights - causing some confusion.
Overall experience was of a wonderful holiday in a fascinating country. My third Wendy Wu experience.

Tue 10 Dec 19
Our Service
Excellent

We have only booked at this stage so we have no feedback on the holiday yet but the consultant that assisted with the booking was very helpful, efficient and knowledgeable; a great start to the Weny Wu experience.

Tue 10 Dec 19
Our Tour
Poor

Poor outside eating places, would have preferred to eat in hotels after a full on day, not to be forced out again.

Tue 10 Dec 19
Our Service
Good

Reacted well to my queries but made some errors.

Tue 10 Dec 19
Our Tour
Excellent

Organisation was excellent from booking to return home. Lots of useful information provided about our destinations.
We had eight flights (international and domestic), all without any problems.
Coaches were of good quality and comfortable with air conditioning and adequate amounts of chilled bottled water were provided.
Hotels were of a high standard, beds were comfortable and breakfasts provided a wide variety of options, both European and Asian.
The Light Hotel in Hanoi was a little below the other hotels in terms of communal facilities (pool, bar area) but benefited from a good location in the city.
The itinerary was as described in the tour information with a few elements of rescheduling to meet flight times. Days were very full with early starts and some late finishes. Activities and places visited were varied and kept the party interested and entertained.
Our guides spoke good English and provided a wealth of information.They kept us up-to-date with any changes to the itinerary and gave constant reminders of where we needed to be, at what time and what we needed to bring (mainly sun-cream and mosquito spray, although mosquito's were never a problem).
We felt our guide in Vietnam (Laki) exceeded our expectations and we were sad to say good-bye to him.
We were in a group of 24 people from UK, Australia and New Zealand. Ages ranged from 50's to 80's but all were able bodied, young at heart, and there to enjoy the experience.
To conclude, we would have no hesitation in booking another Wendy Wu tour and thought it was very good value for money.

Tue 10 Dec 19
Our Service
Excellent

very helpful and efficient

Mon 09 Dec 19
Our Tour
Excellent

Excellent guide, hotels Venue & places to see

Sun 08 Dec 19
Our Tour
Excellent

An excellent “full on” holiday with activities planned every day from dawn.to dusk.

The dedicated guide was knowledgable and always available as required.

This is the first time I have taken an escorted holiday and was a little nervous as to how this would turn out. As it turned out I had nothing to worry about.

Fri 06 Dec 19
Our Tour
Excellent

We were looked after from first landing to departure. The tour was well organised with excellent food and accommodation. The guides were knowledgeable, professional and dealt with any issues quickly.

Thu 05 Dec 19
Our Service
Excellent

The booking experience was very nice. We worked with Lisa Ward who was very quick to reply to our emails, attentive and pleasant to deal with. The trip to Taiwan will be our first trip with Wendy Wu Tours. I believe we might be the first Americans to travel with this tour company.

Thu 05 Dec 19
Our Tour
Good

Well organised by tour leader

Tue 03 Dec 19
Our Tour
Excellent

An excellent tour. The best way of seeing a lot of China in a short space of time. This was all so well organised. The attention to detail is quite superb. Tours like this are always as good as the guides and in this case both the national guide - Garry - and the 3 local guides were superb, helpful and very knowledgeable. It's a pretty full-on tour - there is lots to see but it never feels rushed.
We'd highly recommend this company to anyone thinking of going to China.

Tue 03 Dec 19
Our Tour
Excellent

An excellent tour which incorporated all aspects of Japan, a real flavour of a wonderful country! The tour covered the sights and history, as well as the tradition/culture and food. It was relaxed and there was also free time to enjoy shopping and roaming the areas.
It was a bonus having a small tour group and I think 20 would be an ideal number as a maximum
The transport was excellent - the only issue is that it would be more convenient if ones luggage from the bullet train was at the hotel upon arrival or shortly afterwards
The food experiences were varied, tasty and well balanced
Hotel accommodation was very good
The tour guide, Yuki Kobayashi, was exceptional! She enhanced the experience with her beautiful English, vast knowledge of her country and organisational skills. She should be highly commended and we will be writing to her Agency to extend out gratitude and appreciation of her services
The only issue which I think should be changed and taken on board is that this tour should be a level 2, not 1, with some parts a level 3 when climbing stairs in some of the castles. We were a fit group who enjoyed walking a lot, so did not need the bus parked near the sight nor did we find the stairs too much of an issue.
Thanks you for a fantastic tour. It was truly memorable!

Our Response

Wow! Thank you for your amazing review!

We are thrilled that you thoroughly enjoyed your "Japan Uncovered" tour.

It is lovely for us to discover the high points during your time in Japan - from the local cuisine to the hotel accommodation.

Your kind words about Yuki, will be shared with our local operators in Japan who will share them with her. I am sure she will be grateful receive them.

We hope the memories of this incredible country will remain with you for a lifetime!

Tue 03 Dec 19
Our Tour
Excellent

Very informative trip, showing 3 different aspects of China
Each day was busy, the National guide was very attentive and knowledgable and the local guides were well spoken, informative and very interesting to talk to and to listen to.

Our Response

Hi Annita,

Many thanks for your 5* review!

We are thrilled that you had a wonderful time on our China Experience Tour, we hope you came back with many wonderful memories that will stay with you for years to come.

We would love to welcome you on anther Wendy Wu Tour in the future!

Kind regards,

Wendy Wu Tours