Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Angkor to the Bay

Sunday 14 Apr 2024

Overview Rating:

Our Tour: Excellent

Fantastic holiday. Adam was an amazing guide in Cambodia and John Pham was equally amazing in Vietnam.
Would highly recommend this tour.
I really can’t believe how much we have seen in 17 days!
The hotels were all of a high standard with friendly and efficient staff.
The local guides can make it break a holiday and I can’t praise Arum or John enough- both such kind, gentle and informative men.

Angkor to the Bay

Saturday 06 Apr 2024

Overview Rating:

Our Tour: Good

Walking, meant climbing steps, over displaced boulders at ruins, uneven surfaces, slippery surfaces, walking on the road with streaming motor cycles in all directions, no pavement in most instances as covered with motorbikes & other goods like tables& chairs. This was not easy walks. Our guides were as helpful as possible. Falls happened but nothing serious happily.

Angkor to the Bay

Friday 05 Apr 2024

Overview Rating:

Our Tour: Good

Excellent guides and lots of places visited. Hotels all good. Group too large (27 people) and too long sitting on the coach.

Angkor to the Bay

Friday 05 Apr 2024

Overview Rating:

Our Tour: Excellent

Very well looked after by Wendy Wu and amazing locations

Angkor to the Bay

Friday 22 Mar 2024

Overview Rating:

Our Tour: Good

The tour was amazing, the only thing that let it down was the food was essentially the same for lunch and dinner every day. Also two 4 course meals a day is way too much for anyone. More variety of food types and types of eating places would add to the experience of a completely different culture

Angkor to the Bay

Friday 22 Mar 2024

Overview Rating:

Our Tour: Excellent

covered a vast area, excellent guides

Angkor to the Bay

Tuesday 12 Mar 2024

Overview Rating:

Our Tour: Good

Holiday was tainted by the hotel Thien Thai in Hanoi. It was very poor quality, the entrance lobby was cramped with few chairs and not enough room if two groups of travellers were there. My room had a leaking toilet, a tap that barely worked and a plug that didn’t work. The breakfasts had a poor selection of Western products and the whole atmosphere was dowdy. I was changed to another room later which was better. The cyclo ride in Hanoi was not a good experience with so much traffic, we moved very slowly and most of the time were looking up the exhaust pipe of the motor bike in front.

Our Response

Thank you for taking the time to share your feedback. We're sorry to hear that your experience at the Thien Thai hotel in Hanoi didn't meet your expectations. We appreciate you bringing these issues to our attention, and we apologise for any inconvenience caused by the room conditions and breakfast selection. Your comments are invaluable in helping us improve our services. We're glad to hear that you were relocated to a better room later on.

Regarding the cyclo ride experience in Hanoi, we understand your concerns about traffic and apologise for any discomfort caused. We'll review our routes and consider alternative options to ensure a more enjoyable experience for our customers in the future.

We strive to provide excellent accommodations and experiences for our guests, and we regret that we fell short of this during your stay. Your feedback will be shared with our team to address these issues and make necessary improvements. We hope you'll give us another opportunity to exceed your expectations in the future. Thank you again for your feedback. Jimmy, Wendy Wu Tours

Angkor to the Bay

Sunday 10 Mar 2024

Overview Rating:

Our Tour: Excellent

Brilliant holiday, totally different experience to plaices that i've been to in the past.

Our Response

That's great to hear, Anthony! We're really proud of this itinerary and we're delighted you had a wonderful time. Jimmy, Wendy Wu Tours.

Angkor to the Bay

Friday 23 Feb 2024

Overview Rating:

Our Tour: Good

Packed full of content, good vslue

Angkor to the Bay

Monday 11 Dec 2023

Overview Rating:

Our Tour: Good

Too many people in group. We were told 16/17! Compared to 27!
Hotels in phnom Penn and Hanoi disappointing. Why not save money on food - far too much every day and improve those hotels. Is there no possibility of a snack for lunch? Then there would be more time for an amount of personal walking round the towns. Not enough available to us!
Most breakfasts passable, but not great. Best food by far on the boat on Halong Bay. Well done to them.
Hotel in hue coped really well with food when the floods came.
Dance and kickboxing display in Cambodia, but the food was abysmal. Surely you can do better than that!
Both guides were brilliant - nothing to fault. They made the holiday special.

Angkor to the Bay

Saturday 09 Dec 2023

Overview Rating:

Our Tour: Good

Fantastic itinerary with very professional guides.
Good hotels and restaurants.

Angkor to the Bay

Sunday 03 Dec 2023

Overview Rating:

Our Tour: Excellent

Great tour but more down time to enjoy the sights in the cities at leisure. One to many temples for me but a great tour. Also a lot of walking and some climbing so need to be quite fit as the heat in November is quite hot and humid

Angkor to the Bay

Tuesday 28 Nov 2023

Overview Rating:

Our Tour: Excellent

Excellence trip very enjoyable lovely boat too

Angkor to the Bay

Monday 27 Nov 2023

Overview Rating:

Our Tour: Good

The tour was well organised and both guides were simply fantastic. However the days wre early starts and sometimes lasted 16 hours! Several people thought that a 2 hour 5 course lunch was too much anda waste of time. Some sort of sanck would have sufficed and maybe given a bit more free time?

Angkor to the Bay

Sunday 26 Nov 2023

Overview Rating:

Our Tour: Excellent

An experience of a lifetime. Enjoyed every moment from start to finish. So many highlights. Excellent organised tour with 2 excellent guides, who shared so much knowledge of their countries and shared so much information of their own lives and families which made our experience so much richer. Thank you to Sokhoeun Bout (Cambodia) and Thanh (Vietnam).