Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Golden Triangle

Tuesday 03 Mar 2020

Overview Rating:

Our Service: Excellent

Good communication between team who were able to retrieve our details easily from your system. Quick and helpful email responses. Additional helpful details supplied without having to ask.

Golden Triangle

Wednesday 26 Feb 2020

Overview Rating:

Our Service: Excellent

Excellent service when booking our trip to India for next year. Alexia, was so helpful and knowledgable about the trip and the area. Couldn't do enough for us

Golden Triangle

Saturday 25 Jan 2020

Overview Rating:

Our Service: Excellent

Alexia was professional, easy to deal with & extremely knowledgeable throughout the whole process. Great communication as well

Golden Triangle

Thursday 09 Jan 2020

Overview Rating:

Our Service: Excellent

excellent as usual

Golden Triangle

Wednesday 02 Oct 2019

Overview Rating:

Our Service: Good

Having booked through Thomas Cook and all the issues that then developed we feel that 4 is about right. However we are both very pleased with the decision of Wendy Wu to allow us to still have a holiday. We are still shell shocked at the moment and very appreciative. When all is complete we will feel more comfortable and our feelings will reflect more.

Golden Triangle

Thursday 26 Sep 2019

Overview Rating:

Our Service: Excellent

Staff especially Matt were extremely helpful and reassuring

Our Response

Thank you for your review! We are pleased to hear that your booking was dealt with quickly and our team, including Matt was able to assist and help you throughout. We hope you are now looking forward to your tour with us in December.

GOLDEN TRIANGLE

Sunday 30 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Professional excellent from start to finish with holiday

Product :

Brilliant hotels, just enough well organised trips brilliant drivers and tour guide Jessie perfect.fantastic professional company

GOLDEN TRIANGLE

Sunday 23 Dec 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Polite and friendly team

Product :

Good itinerary.
Problems with British airways not providing our premium seats--- not happy with that!!

GOLDEN TRIANGLE

Friday 07 Dec 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Lots to see and well organised, good quality of hotels.

Product :

The Taj Mahal was excellent

GOLDEN TRIANGLE

Monday 03 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

We had an amazing guide for our Golden Triangle trio to India in November 2018. He was informative, friendly and fun. Thank you Saurabh.

Product :

An amazing experience and wonderful holiday.

GOLDEN TRIANGLE

Sunday 02 Dec 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Your itinerary was very good & hotels excellent. Yes we would travel again but with some reservations.

Product :

Good itinerary and hotels

GOLDEN TRIANGLE

Sunday 02 Dec 2018

Overview Rating:

Our Service: Excellent

The itinerary for the trip and logistics very good. Plus spare time at most locations to explore on our own

GOLDEN TRIANGLE

Thursday 29 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

wonderful company went to india and before china - everything catered for.Food amazing hotel comfortable guides informative no complaints think of little extras like water on coach and sun hats

Product :

loved the way we were able to visit so many places in a short time

Our Response

Thank you for your wonderful review,
We are delighted that you had a great time on your tour and that you think we are a great company! We are pleased that you enjoyed the food and accommodation provided and we are delighted that you have previously booked with us and hope you will again in the future!

GOLDEN TRIANGLE

Sunday 25 Nov 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

The Holiday was excellent and we had a wonderful experience. The only issues were on a flight change made by BA the Wendy Wu did not pick up and almost lost our holiday. Their flight management department need to be sharper.

Product :

Great tour but rushed. could have done with being loner

Our Response

Thank you for your feedback.

We are pleased to hear that you enjoyed your tour, and hope you have returned home with some wonderful memories that will last a lifetime.

We are sorry to hear of the flight change that was made by BA, but as we are sure you can appreciate this was out of the control of Wendy Wu Tours.
Our aviation team contacted you as soon as we were made aware of this change, and are glad to see we were able to find a suitable alternative for you.

GOLDEN TRIANGLE

Monday 19 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Amazing seamless trip on the golden triangle tour in India. The hotels were fabulous, food delicious and our tour guide AJay went above and beyond to ensure all guests on our tour were well looked after and catered for. One of our party was vegetarian and AJay ensured that the restaurants knew and she was catered for. The tour minibus was clean, comfortable and cool. All was perfect and I’d recommend it without question.

Product :

Fabulous, amazing and perfect.

Our Response

Thank you for your wonderful 5* review!
We are delighted that you had an amazing, seamless Golden triangle tour and pleased that you enjoyed the accommodation and food throughout the tour. It's also brilliant that you had a fabulous guide in AJ and that he went above and beyond for the whole group and ensured everyone's needs were catered for. We are thrilled that overall you had a perfect trip and its great to hear that you would recommend our company to others without question!