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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Portugal Uncovered

Thursday 02 Jun 2022
Overview Rating:
Our Tour: Excellent
The trip was superb, in particular the guide Sonia was the best that we have ever had. She was always positive, extremely enthusiastic, has a great personality and encouraged the 2 less able people on the trip. Accommodation was very good, the other guests were really friendly, the stops were generally about right but could have done with more time in Lisbon. We would suggest an extra day there.
I have early Motor Neurone Disease and throughout I was really looked after by both Sonia and all the other people on the trip as well as the hotel and restaurant staff throughout the trip. We will strongly recommend this tour to our friends and associates.

Portugal Uncovered

Wednesday 01 Jun 2022
Overview Rating:
Our Tour: Excellent
Excellent busy, well organised trip as usual with Wendy Wu. Sonia the tour leader was one of the best ever

Portugal Uncovered

Monday 30 May 2022
Overview Rating:
Our Tour: Good
A great holiday if you wish to visit some lesser known places in Portugal. Be warned that it is more strenuous than advertised with quite a lot of walking and early starts. Fantastic for food lovers and for those who wish to try a variety of wines. Good fun!

Portugal Uncovered

Thursday 26 May 2022
Overview Rating:
Our Tour: average
I think we were the second tour party for this tour and so there were a few teething problems that need ironing out.

Key areas for improvement are as follows:

1) Please make sure you are very clear to be people about the level of physical exercise required on the tour. We had two people that could barely walk to the bus from their hotel room and two people that were unable to walk up hill. Many of the towns and cities visited require people to walk for 3 hours and include up hill sections.
None of it is difficult but organizing additional transport and activities for people that can't do it diverts the tour guides attention away from the other customers.

2) You need to have a clearly marked and agreed walk for the tour guide to follow on the Geres National Park day. Maybe two walks, one if the group wants a shorter walk and one if a longer walk can be managed. Otherwise the day is a bit haphazard and you end up walking down dead-ends and back.

3) Cut down the lunches. 3-4 course lunches that take 2 hours each day are too much. The food is excessive (the uneaten food was wasteful) and the time lost when we could be sight-seeing is disappointing. Worst example of this was the trip to Sintra. Great place to visit but arriving in the morning, sightseeing, then driving 40 minutes out of sintra to have lunch, then driving 40 minutes back to visit a palace in sintra was mad. If there a no places in town that will take a large group booking then arrange a packed lunch and eat it at the gardens visited.

Good things:
The driver and tour guide were excellent and very helpful.

Portugal Uncovered

Thursday 28 Apr 2022
Overview Rating:
Our Tour: Excellent
Excellent tour, full of interest and variety - visits to historic buildings and city centres, tastings with wine and port producers, river trips and a lovely walk around a lake in the Geres National Park. One small criticism/warning on this last item - the walk was somewhat more strenuous than suggested by the information we were given. Walking poles should be recommended for those uncomfortable with steep rough paths.

Portugal Uncovered

Tuesday 26 Apr 2022
Overview Rating:
Our Tour: Good
This was a first for the company and there are 1 or 2 issues which need tweaking.

Portugal Uncovered

Wednesday 20 Apr 2022
Overview Rating:
Our Tour: average
Our guide was good, only if she didn’t have to talk to Sky to double check. She later confessed that also bothered her.

Portugal Uncovered

Sunday 17 Apr 2022
Overview Rating:
Our Tour: Good
I really enjoyed the experiences such as the boat, train, tuk tuk and tram rides. The port and wine tastings were informative and well organised. The local guide was extremely knowledgeable and able to share her knowledge in a light hearted and fun way. The hotels generally were very good although one was rather basic. There was so much food resulting in too much waste. There was also more walking ( not strolling through streets) than I gathered from the itinerary. Portugal has so much to offer in the way of history and scenery and this tour definitely packs it in.