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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Fri 29 Mar 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well thought out, well planned and well executed

Product :

A really great tour. Highly recommended.

Fri 01 Mar 19
Our Service
Excellent
Our Tour
Good

Service rating :

Good service from booking to return home

Product :

Good coverage of three countries i did not know

Thu 20 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour from start to finish was excellently structured and organised. The tour guides on each leg of the tour were exceptional. Their knowledge and their caring of their ‘family’ made the whole tour a great experience. Nothing was too much trouble

Product :

Overall everything was excellent. I would add that the Le Duy Hotel in Saigon was not the best. Whilst clean and tidy, the facilities were very basic. No room for everyone to congregate, no real bar area.
The Mercury Vientiane was a tired looking hotel with regards to the rooms and we had cockroaches.
In Laos we visited the Ban Na Ouane village which none of our group enjoyed. The children being used to sell goods to the tourists in that way was awful. A better visit would have been to the Heritage House in Luang Prabang which we did ourselves. Very good

Mon 17 Dec 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent organisation during the tour ensured we had a marvellous time.
The itinerary was very good, interesting and well paced.
The guides we had in each country were excellent.

Product :

I have already done that in the previous section!

Sun 16 Dec 18
Our Service
Good
Our Tour
Excellent

Service rating :

The organisation of the main trip, Grand Tour of Indochina was very good but nobody was expecting me in Bangkok for the extension Bangkok Short Stay.
Buffalo Tours were not to blame as they had no details. In the end I emailed Wendy Tours in UK and a hotel was booked, I had to make my own way from the airport to the hotel, guarantee the cost of the hotel booking with my credit card but by the following morning all was arranged. I have since received a hamper for the mess up (not really my type of food) and received £15 (at current rate 400bht) for the 500bht taxi fare)

Product :

Enjoyed the trip; guides were good, excursions were interesting and informative, some long drives but we did cover a lot of ground during the tour. If I was nit-picking, the trip to the Ban Khoang village was very forgettable. We left the coach well before reaching the village and then walked through the whole village and back again with little to see. We did visit a house and had rice wine there but the trip was 2-3 hours long. On the other hand the Cat Cat village trip the next day was excellent with lots to see.

Our Response

Thank you for your feedback.


Once again, we are sorry for the issue with your hotel in Bangkok.


However, we are pleased that a hotel was organised for you to continue with your stay and we hope you have returned with some fond memories that will last a lifetime.

Fri 14 Dec 18
Our Service
Excellent
Our Tour
Good

The rating is due to the standard of tour guides , particularly Ducy in Vietnam who was exceptional. The first hotel in Saigon could have been better. Some meals were western food which was dissapointing as the local cuisine was excellent, particularly in Cambodia

Thu 03 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Another great tour and wonderful accomodation.

Product :

An excellent tour, and an excellent experience.

Our Response

Thank you for your lovely comments. We hope to see you on one of our tours again in the future!

Mon 30 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very well organised throughout with all the tour highlights we expected. The three national guides were each outstanding and added substantially to tge experience thriugh their local knowledge and care and support of the group.

Product :

It was everything we hoped for and more. Angkor Wat was the initial draw but each country was distinctive and fascinating. The guides helped us to ubderstand these cultural links and differences.

Our Response

Thank you for taking the time to compliment our guides and pass on your lovely comments.

Fri 16 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The trip was very well organised and every day brought a new experience. We were very impressed with all three National ******* who all had a wealth of knowledge to impart as well as being personable and who brought a sense of fun into the whole trip.

Product :

The tour was very well planned and organised. As we were away for a month we were able to enjoy many local cultures and experiences, rather than just the usual tourist sights. I would thoroughly recommend the tour to anyone wanting an excellent introduction to Indochina.

Fri 17 Mar 17
Our Service
Poor
Our Tour
Poor

Service rating :

This was no way near the experience we had when we visited China 5/6 years ago. The guides were very good, but we felt that some of the organisation, especially when we took internal flights was sadly lacking the slick organisation in China.
Whilst we did enjoy the experience, we were a little disappointed.

Product :

See previous comments on the experience

Our Response

Thank you for providing your feedback on your tour.

We were sorry to hear that you felt the organisation didn't live up to your expectations, and have passed your comments onto our local operator to help improve on future departures. It's great to hear that you enjoyed the experience overall, and we'll be sure to inform the guides of your compliments too.


We hope you've come away with some wonderful memories of this fantastic destination, and to have the pleasure of welcoming you on-board another Wendy Wu Tour in future.

Kind regards,

Megan
Customer Care Executive

Fri 17 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

great touring package the hotels were all a good standard. the guides were excellent the tour ran like clockwork I would recommend this tour to anyone looking to discover Indochina in one visit

Product :

It was good value for Money and the Business class upgrade made all the difference.

Our Response

We're pleased to hear that you had a good holiday with us, and will be sure to pass your comments onto the guides. It's also great to hear that you enjoyed the extra comfort you received from the business class seats we were able to book you on, and we hope you've taken away some wonderful memories of this amazing part of the world.

Thanks for taking the time to let us know how your tour went, and we hope to have the pleasure of welcoming you on-board another Wendy Wu tour again in future!

Kind regards,

Megan
Customer Care Executive

Fri 17 Mar 17
Our Service
Excellent
Our Tour
Good

An amazing holiday which covered all we had hoped and was excellent value for money. Very helpful staff when booking etc and throughout. Fantastic tour guides who gave in depth details of the history, culture and politics of Indochina. I thoroughly enjoyed the holiday and would highly recommend it to anyone. All meals - which were really good - were included.

Mon 06 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were very impressed with Wendy Wu on our recent Grand Tour of Indo China. Group size of 16 was perfect. The tour was extensive and offered a great deal of interest and variety. Everything except drinks was included and the restaurants that we were taken to for lunch and dinner were consistently good. The process for checking the group into hotels was very slick we were just handed our roomm keys and didn't have to check in individually. We had a separate guide for each country and they were all very friendly , helpful and knowledgeable. You need plenty of stamina to do this tour but based on our experience I would definitely recommend it

Product :

See above for detail. Very comprehensive and great value for money

Our Response

Thank you for your lovely feedback, we're glad to hear you had a great time!

Fri 03 Mar 17
Our Service
Good
Our Tour
Good

All country guides were v good. Vietnam guide was good although his English was not perfect and some of the Australian group members were very demanding and upset with him for some obscure reasons. The Laos guide spoke good English but was detached from the group in some way . He did well but had the easiest job to fulfill. The Cambodian guide was a very attentive and caring person who tried to do his best at all times . We believe most future groups would be positive about him. He was repetitive but I think most group member needed that whether they grasped that or not!

Tue 17 Jan 17
Our Service
Poor
Our Tour
Poor

Service rating :

Mixed experience. Key issue was that tour group of 28 was too large. Crowding round one guide made it difficult at times to hear what was being said. Itinerary / scheduling needs a bit of a review. Two excellent guides, one poor. Some beautiful places and good hotels.

Product :

Prior to booking I asked about group size, was told max 20, but normally less. This was not the case and seriously detracted from our overall experience. Two good guides, one very poor in Laos. Two groups were running together other group had excellent meals, ours so poor that another guest and I took the guide aside and told him to ensure that we were treated the same with the same standards. It improved after that.

Our Response

Service rating : Customer comfort and satisfaction is of paramount importance to us and as such, whilst it is never pleasant to receive negative feedback, we are extremely grateful for your comments as without these, we would not be in a position to continue striving towards future improvements.  

We regret any misunderstanding regarding the group size. All of our Classic tours have a maximum group size of 29, whilst our Discovery and Exclusive tours have a maximum size of 18 to 24 depending on the destination.


Product : Thank you for your comments about your national guide we have passed on your feedback to our office in China to ensure more training is provided.


We truly hope you have returned with many happy memories from this unforgettable destination!