The Award-Winning Tour Specialist Call us on 0808 274 8594 Agents
New Japan Brochure Launched!

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Tue 22 Oct 19
Our Service
Excellent

Courteous and efficient service. Very helpful in organising the holiday fights to meet our needs. Lots of helpful information and gave the impression nothing was too much trouble.

Our Response

Hi Pauline,

Thanks so much for your lovely review, We are thrilled to hear that we were helpful and organised when helping you book your tour and that the agent went above and beyond for you.

We hope that you will book again with us in the future.

Kind regards,

Wendy Wu team

Sat 04 May 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent, extremely well organised

Product :

The trip covered everything we wanted from the tour and exceeded our expectations. Our guide was fantastic and went out of her way to make it a memorable experience. We would absolutely use this company again.

Sun 28 Apr 19
Our Service
Good
Our Tour
Good

Service rating :

Good tour, excellent hotels.Small group. Right mix between organised visits & free time

Product :

Good itinerary . Great hotels. Excellent experiences

Sat 10 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

They provided excellent personal service from beginning to end. I would definitely recommend them.

Product :

The whole experience was very enjoyable & i felt very safe with this tour.

Our Response

Thank you for your review!
We are delighted that you received excellent personal service from us! It is also fantastic that you would recommend our services! We hope that had a wonderful trip, and that you will book with us again in the future!

Sun 04 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was very well organised. The holiday was much more than I could have hoped for. This was down to the excellent planning and efficiency of Wendy Wu, the local Japanese guide and all the people concerned at the places we stayed at and visited. I have no hesitation in recommending Wendy Wu holidays in Japan.

Product :

Having the tour organised, with everything in place made it so much easier to enjoy the travel experience

Our Response

Thank you for your 5* review,
We are thrilled that we exceeded your expectations with regards to your tour! We are delighted that your tour ran smoothly and seamlessly thanks to your guide, and we are so pleased that you would have no hesitation in recommending our company to others!
We are sure you have some fabulous memories from your tour and hope that you will think of us when booking again in the future!

Fri 12 Oct 18
Our Service
Excellent
Our Tour
Good

Service rating :

The tour was great and the service from Wendy Wu was excelent

Product :

good value for money, I would recommend :)

Our Response

Thank you for your review!


We truly hope that you have come home with some wonderful memories of this iconic country that will last for many years to come!


We would be honored to welcome you on-board another Wendy Wu Tour in the future - whether you decide to explore more of Japan or any of the other amazing destinations that we offer!

Wed 10 Oct 18
Our Service
Poor
Our Tour
Poor

Service rating :

Not bad, but not as good as China.
Tokyo was very cloudy and wet, and it was clearly a waste of time taking us up the Sky Tree - nothing could be seen!

Rest of trip OK, but getting us from the hotel in Osaka to the airport was completely disorganised. WW needs to have minibuses or similar available, and someone needs to tell them that Osaka taxis cannot take two passengers and their big luggage - their boots are too small!

Product :

See the comments above - that's all.

Wed 10 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Great organisation from start to finish, knowledgeable and approachable tour guide who was highly flexible. A wide variety of activities with some that are definitely 'off the beaten track'.

Product :

It was great to have the comfort from knowing everything was arranged from start to finish with no hidden costs.

Wed 04 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Sooooo professional..the quality of the tour, hotels and dining was exceptional, as was our tour guide Nagi whose guidance and care was faultless without being overbearing. I would recommend WendyWu tours 100%

Product :

Although expensive everything was inclusive and of a high standard. No hesitation in recommending this WendyWu A week in Japan holiday experience. Good balance of tour venues very interesting.

Our Response

Thank you for your fabulous review about "A Week In Japan" Tour.


We are delighted to hear you were pleased with your National Escort Nagi - your comments will be passed onto him. I'm sure it will make his day.


This tour is such a good way to experience all of the essential highlights of Japan from the historical city of Kyoto to the breathtaking views of Mt.Fiji, and it is so lovely to hear to really enjoyed your time away!


We really appreciate your recommendations, and would be honored to welcome you on-board another Wendy Wu Tour, whether its back to Japan or any of the other fascinating destinations we offer!

Fri 04 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

It was a very personnel and friendly service and we were well looked after during the trip

Product :

Excellent trip, expensive but worth the extra for the service you get