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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Fri 20 Mar 20
Our Tour
Good

Our trip was fabulous up until Hanoi when our excursion to Ha long Bay was cancelled due to Covid19, and we do appreciate this was beyond Wendy Wu's control.

Wed 04 Mar 20
Our Tour
Excellent

A marvelous tour through Cambodia & Vietnam, going to all the best sites and with excellent guides who were passionate about their countries, especially Sokhoeun Bout in Cambodia who was brilliant. The group of 15 gelled together really well and made the trip.

Mon 02 Mar 20
Our Tour
Poor

An interesting insight into the history and culture of Cambodia and Vietnam which was full on from beginning to end. Both of our guides were informative and helpful.
We would have preferred a little more free time to explore ourselves and particularly the chance to have chosen our own restaurant on a couple of evenings as the lunches and dinners quickly became very repetitive and rather bland having clearly been toned down to the point where we didn't really feel that we had experienced the local cuisine.
Halong Bay was stunning and the boat and crew were excellent but we had expected more cruising and so would have preferred to spend a second night on board.
The hotels were generally of a good standard although those in Hue and Hoi An dropped below this level (a hotel with no bar!) and in Hanoi the staff couldn't make a cocktail!

Wed 19 Feb 20
Our Tour
Good

This was a really good tour, well planned, good information beforehand, meet anf greet worked well, guides were first class. In the time available, we hit as many of the high spots in Cambodia and Vietnem as can be experienced at a reasonable pace

Sun 09 Feb 20
Our Tour
Good

Exceptionally well organized and the guides in both Cambodia and Vietnam were knowledgeable, helpful and funny. Found the tour very tiring despite it being graded as easy. Thoroughly enjoyed the cruise in Halong Bay and would have liked longer on the boat. The group size was large at 26 and there was an issue with one of the guests who couldn't keep up. She was advised that she couldn't go on the same trips as us which I thought was harsh, but other guests were pleased.

Wed 05 Feb 20
Our Tour
Good

Angkor was amazing and Cambodia very interesting. Most of the places in Vietnam were very good and Halong Bay spectacular. The tour was well organised and the guides very friendly and knowledgeable. Some of the hotels were excellant but some could have been better, but, they were all clean well looked after and in very good locations. The food was generally very good except for the odd occasion and at times a bit too much of the same quisine but to be fair we did have some different meals offered on the tour.

Sat 21 Dec 19
Our Tour
Poor

The venues and sites are worth attending but the tour food is repetitive as each restaurant similar dishes and some of the hotels did not cater for regular drinks in the bar such as coffee and gin.

Our Response

Thank you for your review.

We are sorry to hear of your disappointment with the drinks available to you, during your stay at the hotels. Please be assured your comments have been taken onboard.

We hope that despite your concerns, you have returned home with some fond memories of the iconic sights you saw that will remain with you for many years to come.

Tue 10 Dec 19
Our Tour
Poor

Poor outside eating places, would have preferred to eat in hotels after a full on day, not to be forced out again.

Our Response

We are sorry to hear of your disappointment with the restaurants selected during your tour.

We incorporate local restaurants throughout, to enable our passengers to experience local cuisines. Your comments have been acknowledged and forwarded to the relevant department for review

Kind Regards
Wendy Wu Tours

Tue 10 Dec 19
Our Tour
Excellent

Organisation was excellent from booking to return home. Lots of useful information provided about our destinations.
We had eight flights (international and domestic), all without any problems.
Coaches were of good quality and comfortable with air conditioning and adequate amounts of chilled bottled water were provided.
Hotels were of a high standard, beds were comfortable and breakfasts provided a wide variety of options, both European and Asian.
The Light Hotel in Hanoi was a little below the other hotels in terms of communal facilities (pool, bar area) but benefited from a good location in the city.
The itinerary was as described in the tour information with a few elements of rescheduling to meet flight times. Days were very full with early starts and some late finishes. Activities and places visited were varied and kept the party interested and entertained.
Our guides spoke good English and provided a wealth of information.They kept us up-to-date with any changes to the itinerary and gave constant reminders of where we needed to be, at what time and what we needed to bring (mainly sun-cream and mosquito spray, although mosquito's were never a problem).
We felt our guide in Vietnam (Laki) exceeded our expectations and we were sad to say good-bye to him.
We were in a group of 24 people from UK, Australia and New Zealand. Ages ranged from 50's to 80's but all were able bodied, young at heart, and there to enjoy the experience.
To conclude, we would have no hesitation in booking another Wendy Wu tour and thought it was very good value for money.

Wed 27 Nov 19
Our Tour
Excellent

every;thing we expected from Wendy Wu, first class all the way

Our Response

Hi Lorraine

Many thanks for your 5* review!

We are so thrilled to hear you had an amazing time on our Angkor to the Bay tour!

We would be honored to welcome you on board another Wendy Wu Tour in the future.

Kind regards,
Wendy Wu Tours.

Tue 26 Nov 19
Our Tour
Good

Very well organised.
Good, varied program.
Guide for Cambodia & Vietnam very knowledgeable and helpful.

Guide in Bangkok could of been better.
Trip to Bridge over the to River Kwai/Hellfire Pass was ty far to travel (7hrs) particularly as a large part of Hellfire Pass was closed off due to a ? Landslide.

Although very interesting I Would of preferred to of done more sightseeing in Bangkok.

Tue 26 Nov 19
Our Tour
Good

Not enough free time. Too many nights at Saigon. Hotel at Hue was very tired looking. Breakfast was a complete shambles and bathroom had to be recleaned. No air conditioning in the reception areas. Very uncomfortable. On a lighter note the tour guides were excellent.

Sun 10 Nov 19
Our Service
Excellent

So far very good - but only booking done yet....

Mon 28 Oct 19
Our Service
Excellent

Excellent knowledgeable agent who made the process flow effortlessly.

Sun 05 May 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was a great tour, the guide in Cambodia was fantastic!
The sites were amazing and Halong Bay and Angkor Wat were the highlights for me.
The only thing i would change would be the amount of food at meals, in that heat you do not need to eat 6 courses for lunch...

Product :

Excellent tour, sites were fantastic especially Angkor Wat and Angkor Thom.
The cruise on Halong Bay was amazing and unforgettable.

Our Response


Thank you for your amazing review!

We are delighted to hear you enjoyed your tour to Cambodia. It is lovely to discover your holiday highlights - Halong Bay and Angkor Wat and hope these memories remain with you for many years to come!

Please be assured your comments regarding the meals during your tour have been taken onboard.

We would be honored to welcome you onboard another Wendy Wu tour in the future.