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New Japan Brochure Launched!

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Tue 26 Nov 19
Our Tour
Excellent

Excellent tour with knowledgeable and helpful guides. Fantastic accommodation throughout and delicious meals. This tour involves a significant amount of walking so wear comfy footwear.

Our Response

Thanks for your review!

We are delighted to hear that you have had a wonderful time on your tour! We are thrilled that you had such knowledgeable guides and enjoyed your accommodation and meals throughout!

We hope that you will consider us when booking your next tour!

Kind regards,

Wendy Wu Team

Thu 14 Nov 19
Our Service
Good

An excellent range of tours to choose from. Luke, who talked us through the booking was personable and helpful. Our initial request for an appointment was a little less helpful.
We can’t comment on the tour as we have only just booked and could therefore only recommend the booking service.

Mon 04 Nov 19
Our Service
Excellent

Very helpful company without being pushy, listened to my requirements and came up with a good package at a reasonable price. Could have found a cheaper tour but with companies who are not ATOL and ABTA linked, this is something we were keen to have. Also holiday booking includes flights to and from China something which the China based tour companies don't seem to do. Thanks Wendy Wu tours looking forward to our holiday next year with you.

Our Response

Hi!,

Thank you for booking "In Pursuit of Pandas" tour with us.

We are elated that you have given our company a 5 star review!
We pride ourselves on listening to clients requirements to make the most out of the tour. We are also thrilled that you chose us due to being Atol and Abta certified and that the flights were included to make the booking process even easier for you.
We are sure that you will have a wonderful tour with us next year!

Kind regards,

Wendy wu team

Wed 05 Jun 19
Our Service
Excellent
Our Tour
Good

Excellent very well organised tour, with really good helpful, friendly and caring guides. Eva our tour manager was superb, making sure every one was looked after.

Our Response


Thank you for taking the time to review your tour.

It is lovely to hear our guides are performing throughout your tour. We will share your kind words with your local guides and Eva - I'm sure they will be grateful to hear you found them to be friendly and caring throughout.

We hope you have retuned home with many fond memories that will remain with you for many years to come and hope to see you onboard another Wendy Wu tour in the future.

Thu 02 May 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Booking was very efficient and sound advice was given. Air China was amazingly good considering I had read some fairly bad accounts of their services.
Hotels we stayed in were of a good quality.
Internal flight and Bullet train were excellent.

Local guides very informative and with good English. Fin in Chendu had excellent English. Sites amazing as expected.


None of this would have held together without our national guide, Ivan, who was outstanding. Dealing with the language, regulations, airport and train stations would have been a nightmare without him. He was amazingly calm, well organised, kind and efficient. How he didn't lose some of us in the Forbidden City I will never know.

Product :

Please read my review carefully

Mon 29 Apr 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

The whole tour from the moment we were met in China by our National Guide, Ivan, was first class, giving us a truly wonderful holiday. Highly recommend Wendy Woo for China.

Product :

The whole experience was first class thanks to our National Guide, Ivan, and the team of local guides who helped us to make the most of a short tour. It was full of wonders such as the Great Wall, the Terracotta Warriors, the pandas, palaces, parks, gardens etc plus great food, shows and a great bunch of travelling companions.

Our Response


Thank you for your feedback!

We are delighted that you enjoyed your tour to China and Ivan and your local guides helped you enjoy everything you could during your tour.

It is lovely to discover your holiday highlights - Great Wall, Terracotta Warriors and many others.

Thank you for your recommendations.

Sat 19 Jan 19
Our Service
Good
Our Tour
Good

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

Fri 18 Jan 19
Our Service
Good

Very good tour of the highlights of China. The guides couldn’t do enough to accommodate everyone and deserve a special mention. The hotels flights and coaches were all of a good standard. There was plenty of variety in the meals. In terms of drinks offered we were restricted to the same high sugar fizzy drinks or nothing which may need looking into. There were no sugar free options available. Despite this being marketed at a level 1 physical activity tour it involved a lot of walking on hilly areas and mountain ascent due to itenerary which was physically demanding and we were not prewarned about this. Overall it is a good value tour and perfect for an insight into China. I would book with Wendy Wu again and recommend them to family and friends.

Thu 17 Jan 19
Our Service
Excellent
Our Tour
Good

We booked our dream holiday to China- In Pursuit of Pandas Tour -Christmas/New year and what an Unforgettable experience it was!!! From start to finish we were looked after by Jason are national guide who was an absolute star.My husband has a shellfish allergy which I was concerned bout but Jason phoned ahead every restaurant we visited to inform them-and every restaurant we visited the food was delicious and plentiful. Our Itinary changed slightly which we were informed of on the first day but the substituted tours were excellent.
I could sit here and still be singing this tours praises til next Christmas so to summarise- Definitely Recommend and looking to go to Vietnam next!

Our Response

Thank you for your 5* review!


We are thrilled to hear you thoroughly enjoyed your tour in China over the festive period, and hope your memories will remain with you for many years to come!


It is lovely to hear how Jason was so helpful and made sure that the restaurants were aware of your husbands allergy in advance.


When your ready to book your tour to Vietnam, please let us know. We will be honored to help arrange your next unforgettable tour.

Thu 13 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Very well run, knowledgeable guides and a good quality experience.

Product :

Wonderful, we got there early and virtually had the place to ourselves. The babies were so cute I wanted to take one home!

Sat 10 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our tour with Wendy Wu Tours was EXCELLLENT. The tour of China to visit Pandas was VERY GOODthroughout from airport arrival till departure. The tour reps were all very knowledgeable and couldn't do enough for you both as a group and individual.

Product :

We purchased through a tour operator but the Wendy Wu base in London was very good and was able ton secure for us Business Class seats therre and back through Air China (Excellent Flight). They also helped me with the Visa's as well which I thoght was very good as it could have been a mine feild.

Our Response

Thank you for your 5* review!
We are thrilled that you had an excellent tour with us! Its wonderful that you got to see the Pandas and that your whole tour was good from beginning to end! We're also delighted that you liked your tour guides who were informative and extremely helpful. We hope you have made some brilliant memories and hope that you will book again with us in the future.

Tue 30 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very well organised with helpful and knowledgeable guides, Rita was excellent, coping well with the unexpected. Highlights were the pandas and Panda base was free from the usual crowds.

Product :

Good value trip covering many highlights of China.

Our Response

Thank you for your 5* review!
We are delighted that you had an excellent time, and that your guide Rita was helpful and knowledgeable. We are so glad you enjoyed seeing the Pandas, and the video you have attached is lovely. We hope you will book again with us in the future.

Mon 29 Oct 18
Our Service
Good
Our Tour
Good

A comprehensive tour with specific targeted places of interest. Enough free time is given to enjoy the sites with alternative options . Well timed departures and arrivals avoid the crowds. Information and history is explained with sufficient detail for the average visitor.

Tue 16 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent tour well organised. Great guides and packed a lot into a short time . Great food and accommodation as well

Product :

Well organised. Great guides

Our Response

Thank you for your feedback.


We are pleased to hear you enjoyed your "In Pursuit of Pandas" tour, and were able to see a lot in just over a week.


We hope you have returned with some fond memories of China that will remain with you for many years to come.

Mon 15 Oct 18
Our Service
Good
Our Tour
Excellent

Service rating :

Everything was really good and the guide was amazing but a few of us would have liked more time being part of the day to day culture - markets, tea rooms to just sit in the park for a while.

Product :

Loved the Pandas - they were the reason I booked the tour!!