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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Magnificent China

Tuesday 04 Jun 2024
Overview Rating:
Our Tour: Excellent
Brilliant tour would recommend. Raymond excellent tour guide nothing to much trouble very informative along with Troy. Meals were good too much for me.

Magnificent China

Wednesday 08 May 2024
Overview Rating:
Our Tour: Good
Overall a good tour with two seats per person in coach.
Hotels: Good except the one in Chengdu. No aircon was at times hard to sleep as you couldn't open window in rooms and it was rather hot and airless.
Food: Plenty and tasty but no fish to speak of and no desert but just a slice of watermelon.
Guide: Penny was throughout excellent except in Xian, her hometown. There she made us dressed up with cheap chinese sort of shirts and a cheap fan and took us to the main street to stroll with the locals. All was OK until the following day when she told us that the "experience which we couldn't miss" was Y280/each! and she made us be part of the spectacle... it was not proper. She should have told us the short coach transfer and her fees BEFORE she said we couldn't miss it. It was disappointing and many of us weren't happy. The experience was definitely NOT worth the cost.

I bought pyjamas for my granddaughters. a 4 generation jade Ball for myself.
2 silk pillows. 2 fans.

MAGNIFICENT CHINA

Thursday 06 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The whole tour was amazing the guide was fantastic and we saw a lot of amazing places

Product :

Everything was brilliant especially the guide the group size was 18 witch was a great number

Our Response

Thank you for your great review!
We are delighted that you had an amazing holiday and that you got to see many wonderful places throughout!
We are sure you have made some lovely memories and we hope that you will book again with us in the future!

MAGNIFICENT CHINA

Sunday 02 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Seedless tour

Product :

Excellent value for money, wonderful tour and fantastic service from Wendy Wu guide

MAGNIFICENT CHINA

Wednesday 28 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Just returned from Magnificent China tour. On the whole the tour was very good. It was a bit hectic at times with us being out for the whole day returning late evening but saw some amazing sights.
Never written a review before but thought our experience would be useful for those suffering from coeliac disease and requiring a gluten free diet.
It was a bit of a struggle at times. The Chinese do not have much appreciation of a gluten free diet shown by the 'gluten free' boxed breakfast given to my husband on our last morning. They had taken out the sandwich but left in the pastries! (and hadn't given him anything extra to make up for the items removed).
There is something available at each meal. However, because soy sauce can't be used at times the food can be very bland ie the meat and it seems difficult to get them to substitute another flavouring.
He couldn't have the special dumplings at all in Xian. It would have been nice if some could have made with a different type of flour rather than him having to miss out completely.
At times my husband was told that he was to have some 'special dishes' which often constituted a whole plate of broccoli or beans. This was quite disappointing as even mixed vegetables would have been preferable.
The Yangtze cruise was better. The cruise director listened to us and my husband was given a choice of food to pick. The chef was able to make curries for my husband and produced some very nice desserts for him as well. The cruise director was very honest and told us there was no need to upgrade to the a la carte food option and we were very grateful for her help.
On the positive side the tour guide kept my husband informed as to what he could and couldn't eat and he wasn't ill at all on the trip. It just would have been better if a bit more effort could be made to provide interesting and varied food.
It is definitely worth going as long as you don't have too high expectations on the food front. We took plenty of snacks, crisps and nuts for him and he found this a godsend.

Product :

Would have liked to have been informed of the Yangtze river cruise upgrades when we booked and before we left UK. Other people on the tour from other countries had pre-booked upgrades.

Our Response

Thank you for your feedback.


We are happy to hear that overall you enjoyed your "Magnificent China" tour.


This tour is a great way to see so much of what China has to offer from the Yangtze and Li Rivers to the Terracotta Warriors.


It is lovely to hear that the staff on the Yangtze Cruise were able to fully cater for your husband and offered him alternative options. Your comments on this will be passed along to our office in China who will share this with the staff aboard the cruise ship in question.


We are sorry to hear that there was a few issues with meal options, we do pass all this information along to our operators to ensure your guides and try to accommodate all dietary requirements.


We do hope that you have both returned home with some amazing memories of this iconic country that will last for many years to come.

MAGNIFICENT CHINA

Tuesday 27 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

The whole trip was amazing. We saw so much of China that we could have not covered/organised ourselves. Our tour Manager was brilliant and all the other individual guides were very helpful. Our time schedule was quite rushed though and although we were advised before our trip that we would on occasions have to proceed straight from the full day tours to the evening meal venues it got all too much in the end . If we could have gone back to our hotel, freshened up and then out again it would have been far more enjoyable. The fact that we had to eat out at 6 or 6 30pm was just too much as we prefer to revolve our night time around a nice leisurely meal and instead had to rush our food down often by 7pm ready to vacate the restaurants for the next 'round' of diners. Also the food . which was plentiful some of us just couldnt eat . We love Chinese food back in the UK and the food we had was of no comparison ...bland , slimy and most times disguised with batter and we weren't even sure of what we were eating. Thats the bad side...the places we visited were amazing, the incredible care, consideration and thoughtfulness of our tour manager Ian and the other guides was outstanding. Our cruise on the Yangtze was especially memorable and we were able to upgrade to the Shangrila Suite. Value for money ...yes....standard of hotels was variable but acceptable. Yes the itinerary was rushed ...but there was no way that you could visit so many places without changing hotels every 2 days or so. The optional shows / excursions we chose were good but not well promoted ....we did quite a few and especially like the rafting on the river Li and the Maglev train but we were the only ones in our group go ...but as ever our tour manager and guide Ian organised private and very safe transport to ensure did not miss out.

Product :

Excellent trip so well organised but the food for us was a big let down . Also we found that eating at 6 / 6 30 pm was far too early as some days we had only just eaten at 2 pm. Value for money ...yes ok .....but it was the the food let it down for me

MAGNIFICENT CHINA

Thursday 15 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was well planned and arrangements excellent. Cannot think of any negatives and would recommend to anyone who could keep up tha pace

Product :

Really good value for money. Hoffman, our guide made the tour even better through his willingness to go out of his way to provide information, plan things effectively and ensure our welfare.
All hotels were reasonable given different Chinese expectations although Marco Polo hotel in Dubai was a little tired, out of the way and had a very noisy night club

Our Response

Thank you for your 5* review,
We are thrilled to hear that you had an excellent tour and that you thought it was well planned and smooth running. We are also delighted that you cannot think of any negative points! and it's fantastic that you would recommend our company to everyone! And we also hope you will think of us when booking your next trip!

MAGNIFICENT CHINA

Friday 09 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Everything was brilliant from start to finish of the tour. The people in the London’s office were helpul with my issues on the visa form.
On the tour itself I could have had a better time. The group were great Compnay and the guide (Hoffman) was a real treasure. He was so calm and pleasant. Nothing was too much trouble for him to go and he was so attentive to everyone’s needs and well-being during the trip. He had a clear tone when speaking to the group and he explained werthting more than once so we all remembered here we needed to be and when. The trip itself was fantastic. I’m very glad I chose 3 weeks, which is longer than normal for annual leave, because it showed everything I wanted to see and do in China. Thanks to all the local guides for their knowledge and friendly attitudes. Thanks to Hoffman especially for making it so easy.

Product :

The trip was fantastic. Longer than a normal holiday and made it feel like a real adventure and showed me all the sites and things I wanted to see whilst in china. The pace was just right and we had a good group. Our guide chose a good range of menu options for our meals and I enjoyed everything- the only negative thing is on the Yangtze cruise it got a bit too busy in the excursions there were a lot of tourist groups out at the same time.

Our Response

Thank you for your 5* review!
We are delighted that you had such a great trip! its great to hear that we also helped you at the beginning with regards to your Visa, and then you were helped through your tour by a wonderful guide in Hoffman!
We are thrilled that you thought he was clear and informative, as well as nothing being too much for him!
We are so pleased you enjoyed your 3 week tour and hope that you will bear us in mind when booking your next tour in the future!

MAGNIFICENT CHINA

Friday 19 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was well planned and organised. Booking was easy and all the documents arrived early, There was a lot of useful tips and information for the trip. The Chinese phases were helpful. The local tour guides were excellent especially Effie in Guilin, Lee in Beijing and Alex in Shanghai. They were all friendly and informative. Our tour guide Micheal was good espy ferromagnetic place to place without loosing anyone

Product :

This is a fabulous tour giving you good taste of China and seeing the major sites. It is very full on with early starts and some late finishes. The food is generally good but in some places we tended to get the same things for every meal. I think the Yangtze cruise could be a day shorter and it would have been useful to be offered the up grades when booking. I would have liked to experience the bullet train and had one less flight. All the in flight meals were terrible. The adds were good and could have been included in the price of the tour. China is truely amazing and came up to all my expectations. I feel we could have seen more in Chengdu as we had a day free before an evening flight. I will definitely be booking again with Wendy Wu and returning to China.

Our Response

Thank you for your 5* review,
We are delighted that you thought the tour was well planned and organised, and that your booking process was easy and informative. We are also thrilled that you found the local guides excellent, friendly and informative.
We hope you made some wonderful memories and that you will book with us again soon.

MAGNIFICENT CHINA

Sunday 14 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Care of national tour guide was superb, thought attentive and considerate throughout. Would recommend and would travel again with them. Everything went to plan on Magnificent China, would have liked more free time

Product :

Totally inclusive and preholiday information was accurate regarding extra costs

MAGNIFICENT CHINA

Sunday 14 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We would 100% recommend this tour. The organisation was amazing and the National guide (Lily) was exemplary. The sights we saw and the local guides bought China alive, both ancient and modern (and don’t forget the pandas)!
The food experience, tasting the different foods from the regions was great. Would recommend this holiday without reservation.

Product :

A terrific experience. Not to be missed.

Our Response

Thank you for your review!
It's fantastic that you would fully recommend the tour, and that you speak so highly of our National guide Lily who you describe as exemplary. We are also thrilled that you enjoyed both ancient and modern aspects of China and we hope you returned with some wonderful memories.

MAGNIFICENT CHINA

Wednesday 10 Oct 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Well organised, a terrific tour manage a group of 16 people plus us who were a delight to be with were never late. all liked a drink and enjoyed the food although got a bit boring after 21 days.!!! So much to see and do at the end felt like we had covered all the major sites. AS good holiday.

Product :

A value for money tour with everthing included.

MAGNIFICENT CHINA

Monday 08 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The whole tour was so well organised and we were so well looked after by our national guide Ken it was an experience like i have never had before and would recommend Wendy Wu to everyone i know

Product :

We experienced so many different areas of China food culture and the sights we visited were mind blowing

MAGNIFICENT CHINA

Saturday 08 Sep 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We thoroughly enjoyed our holiday which ran like clockwork. The accommodation, food and transport was very good and tour guides excellent. We wouldn’t hesitate to book again and recommend this company.

Product :

Great holiday experience. So many sights and experiences.

Our Response

Thank you for your review!


We are pleased to hear you enjoyed your tour of China, and we hope you have returned with some wonderful memories of this spectacular region that will last a lifetime!


We would be honored to welcome you on-board another Wendy Wu Tour in the future - whether you decide to explore more of China or any of the other incredible destinations that we offer.

MAGNIFICENT CHINA

Wednesday 13 Jun 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We thought the tour "Magnificent China" really lived up to its name! We were very impressed with the superb organisation. Our guide Tony Li was exceptional. He was efficient, knowledgeable and always smiling. He spoke very good English. We have many memories of interesting sights and visits. We were very well looked after with good hotels and bus transfers and trips.
In particular we appreciated the forward transportation of luggage to be checked in at the airport before we arrived.
We liked the tipping system. Also smaller details like bottled water provided in the room and tea/coffee making facilities.
We appreciated the limited group size (22).
The local guides were good and very informative.

Product :

See comments under customer experience

Our Response

Thank you for your amazing review!


We really appreciate you taking the time to let us know about your tour. "Magnificent China" is certainly one of our popular tours given the breathtaking views and scenery!
Your comments will be passed along to Toni, who I am sure will be very pleased to hear you were happy with his knowledge throughout.


It is so nice you have returned home with many memories of this fantastic country, to remain with you for many years!


Let us know when your ready for your next adventure.