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Reviews

Extraordinary tours by the Award-Winning tour specialist

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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Tue 26 Nov 19
Our Tour
Excellent

Great holiday with Wendy Wu Tours. We did the Majestic Yangtze trip, which included a 4-day cruise.
I can't fault any aspect of the holiday. The service was superb and efficient; from getting our visas to travelling on the number of different forms of transport, which included coaches, the Bullet train, the Maglev and planes.
Our guide Mark was funny, professional, knowledgeable and extremely patient. He related China's history to his own family. This managed to give a completely different perspective and a better understanding of the Chinese culture.
There were so many highlights; the pandas, the Terracotta Army, Shanghai, Beijing, the bazaars and markets with their fascinating and colourful wares.
A truly amazing holiday!!

Our Response

Thank you very much for you 5* review!

We are thrilled that you enjoyed the Majestic Yangtze tour. Your kind words about Mark will be shared with our China office who will pass them along to him! I'm sure it will make his day!

We would be honored to welcome you on board another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer.

Kind regards,
Wendy Wu Tours

Tue 19 Nov 19
Our Tour
Excellent

The tour ,not holiday was full & very informative, our guide was great very kind & understanding to those struggling to keep up, he had a great sense of humour & would sing us a song which would relax us for our journey back to the hotel.
My highlights were the pandas & the Great Wall, getting there early was well worth the early start !!

Our Response

Thank you for your 5* review.

We are delighted you enjoyed your "Majestic Yangtze" tour and hope the memories of this iconic country remain with you for many years to come.

It is lovely to discover your holiday highlights - The Pandas and the Great Wall!

When your ready for your next tour with us, let us know. We cannot wait to help plan your next adventure.

Sun 17 Nov 19
Our Service
Excellent

Natasha met with us personally and answered all our questions and suggested convenient flights; she was friendly and knowledgeable.
She emailed back quickly.

Sun 09 Jun 19
Our Service
Poor
Our Tour
Poor

Service rating :

Should have been told about the additional tours and their costs before deperature.
The local tour guide promised to email some photos of the tour when we got home. They have never arrived so those of us who wished to stay in contact have now not got each others email.

Product :

Cost of additional tours not known in advance. Tour guide promised to send pictures of tour and in doing so would share our email addresses. This has not happened. One hotel and one local restaurant used were both very poor.

Our Response


We are sorry to hear of your disappointment with the optional tours. We have taken your feedback onboard and are looking into advising our future passengers of these prior to departure.

We understand our Customer Care team have been in contact directly with you regarding the photos and contact information that your guide was due to send you.

Mon 17 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Their main guide was very good, however the local guides were not upto scratch. It is a shame that the local guide in Beijing was the worst because he hardly told us anything about the places we visited. Especially considering that Beijing has more historical monuments to see than Shanghai, Chengdu or even Xian.

Product :

The cruise was good and the places we visited were very interesting. The local guides were good.

Fri 14 Dec 18
Our Service
Good
Our Tour
Poor

Service rating :

Definitely would recommend Wendy Wu. One or two things on the tour were a little disappointing but overall very good and office staff and booking arrangements excellent

Product :

Too long on the boat trip. would have preferred to spend more time elsewhere in China

Mon 03 Dec 18
Our Service
Excellent

The tour was extremely well organised and we saw and did an amazing amount in 13 nights! Our guide, Tony Li, was excellent. He ensured he smooth running of everything we did with humour and warmth. Our local guides were also fantastic at giving local insight and information.
The itinerary was brilliant as we saw and experienced so many wonderful things. The hotels and the river boat were all well appointed and comfortable.
Many of the meals were in local Chinese restaurants with a superb selection of local dishes and flavours.
A thoroughly enjoyable and memory experience.

Our Response

Thank you for your 5* review!
We are thrilled that you had a brilliant 13 day tour with us! It's great to hear that Tony Li kept the tour running smoothly and was humorous and helpful throughout. It's fantastic that you also enjoyed the full itinerary and got to experience so many wonders! We are glad that the accommodation was also comfortable and that you enjoyed the meals provided. We are glad that the whole tour was a memorable experience and hope that you will book again with us in the future!

Sat 01 Dec 18
Our Service
Good
Our Tour
Good

Service rating :

Extremely well organised tour in China. Telephone staff very helpful & knowledgable about product. Pre-tour paperwork very informative. All commitment met during tour.

Product :

Good value for money. Everything went smoothly &vacvording to plan.

Thu 29 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent well guided tour packing a lot in.

Product :

Covered the main attractions in China in a thorough and complete way.

Wed 28 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

My wife and I arranged our recent tour of China through Wendy Wu, booking their Majestic Yangtze Tour which started in Shanghai on 30 October and finished in Beijing on the 11th November 2018. We were met by our National Tour Guide, Lee, and were made to feel a real part of a family from start to finish. Our travelling companions were fabulous and the Wendy Wu team of National and Local Guides and Drivers were absolutely outstanding. Fluent in English and extremely knowledgeable on their beloved country, the trip fulfilled every expectation and more. We were concerned with all the travelling that schedules or arrangements would inevitably go wrong but all of it went like clockwork, seamless and stress less for us! Two internal flights, a five day cruise, a bullet train journey, transfers to and from airports and boat docks, dinner shows...all taken in Lee's stride as she ushered the "Lee Family" effortlessly from one location to the next. We cannot praise Lee enough - she even dealt amazingly with my wife's gluten free requirements ensuring a comfortable and relaxed holiday.

Product :

Excellent value for money, we would highly recommend to anyone interested in seeing China!

Our Response

Thank you for your lovely 5* review!
We are delighted that you had a wonderful Majestic Yangtze tour with us! It's great to hear that both the local and National guide , Lee, were informative and helpful, and made you feel like part of a family! We are so pleased that the trip fulfilled every expectation and that the transportation ran like clockwork! We always aim to make this a smooth and seamless transition and we are glad that this was fulfilled during your tour. It's also fantastic that your wife's dietary requirements were catered for!


We also love your pictures attached to your review! You certainly have a talent for photography!


We are delighted that you had such a great trip and are sure you have made some brilliant memories. We hope that you will think of us when you come to book your next trip!

Sun 25 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service from staff before and during holiday.

Product :

A trip that provided a variety of experiences and highlights.

Our Response

Thank you for your lovely review!
We are delighted that you had a fascinating trip which exceeded your expectations! It's also brilliant to hear that enjoyed our excellent service, both during the booking process and during the tour. We appreciate your great review, and hope that you will book with us again in the future!

Tue 20 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

A brilliant tour with excellent guides in each stop and the BEST ****** ever thank you Kathy

Product :

Got a lot done in the two weeks

Our Response

Thank you for your 5* review!
We are thrilled that you had a brilliant tour and that you had the best guide in Kathy, along with excellent local guides! We are glad you enjoyed your tour and hope you have made some lovely memories!

Mon 12 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised, excellent accommodation, value for money and fabulous tour guide. Would recommend and use Wendy Wu again if travelling to that part of the world.

Product :

Never trAvelled with Wendy Wu before but very impressed, liked that all meals were included so no need to worry about finding suitable restaurants after a busy day, the whole trip flowed well and no hiccups.

Our Response

Thank you for your 5* review!
We are delighted that you thought our tour was well organised and included excellent accommodation! Its also fantastic that you believe the tour was value for money and we are thrilled that you would recommend our company to others. Its great to also hear that you will be booking with us again in the future! We look forward to helping you with a new tour soon.

Wed 07 Nov 18
Our Service
Excellent
Our Tour
Good

We had a wonderful experience in China and we saw all of items in the itinerary and the holiday was made extra special by your tour manager Lisa. We would have no hesitation in recommending your company and this particular tour.

Our Response

Thank you for your 5* review,
We are delighted that you had a wonderful experience in China and that your Tour guide Lisa made it extra special by moving the tour along smoothly and seamlessly.
We are thrilled that you would recommend our company and hope that you will book again with us in the future.

Wed 07 Nov 18
Our Service
Bad
Our Tour
Good

Service rating :

Better hotels better food stop using poor restaurants with small rooms

Product :

Best part of trip,good food and great service

Our Response

We are sorry to hear of your disappointment with some aspects of your tour.


if you can kindly send your concerns into our Customer Care Team, we would really like to investigate this further for you.