Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

VIETNAM TRAILS

Thursday 11 Oct 2018

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

The Vietnam Trails tour was fantastic! We saw so many different places and were well looked after. Our guide was brilliant and very informative about everywhere we went. The night train was a great experience, and I really enjoyed it. Sapa was beautiful and Ha Long Bay was spectacular. I would highly recommend Vietnam and Wendy Wu tours to everyone

Product :

Wendy Wu were fantastic at every point. Very helpful and everything was planned well and our tour guide was brilliant

VIETNAM HIGHLIGHTS WITH SAPA

Friday 04 Nov 2016

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

We had an excellent tour guide in Nguyen Van Quang

Product :

Cambodia and Vietnam were very good with the exception of the SaPa extension which we felt was poor.
The hotels were not up to the standards in the southern parts of Vietnam. The town was dirty and dusty and there are too many of the local ethnic groups selling there wares by pestering the tourists. The tour guide eventually listened to us that we didn't wish to take part in long mountain treks.

Our Response

We are very happy to here positive feedback about your national guide Nguyen Van Quang, your comments have been passed onto our local operator in Vietnam where your feedback will be passed on. I'm sure this will make Nguyen Van Quang day!

We regret any disappointment with the hotels in Vietnam and rest assured, we will continue to closely monitor the feedback we receive.

We truly hope that overall you enjoyed the tour and that you have returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

ANGKOR TO THE BAY

Thursday 05 May 2016

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Easy booking over phone. Responsive team when i had questions. Very helpful people from first booking right the way through to departure for home. Wendy Wu as a company could not have done better.

Product :

An excellent tour covering the major temples of Cambodia all the way to Hanoi with all the most important sites well covered. Ample opportunities for resort time and shopping too. We extended to Sapa so got almost to the Chinese border. a great trip.

Our Response

Welcome home following the completion of your tour and we are delighted to hear you have had an amazing time while with us.

It is also pleasing to hear your pre-travel experience lived up to our standards and you have enjoyed your time with us.

We are pleased you have come away with your great memories of the fascinating settings in Vietnam & Cambodia and wish they last many years to come.

Kind regards,
Junior