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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Himalayan Kingdoms

Saturday 04 May 2024
Overview Rating:
Our Tour: Good
People need to read the small print with this holiday - there are far too many Buddhist temples/dzongs/chorten/stupa and both Indian and Bhutanese guides added extra ones in. Some were in spectacular places so that added an extra dimension, especially for those who are looking for a dramatic camera shot. Also, Wendy Wu’s information is extremely inaccurate; distances between places take far longer to travel, so the length of time in the mini-bus is far greater than stated (frequently double - these are not roads one can speed on). No tea-making equipment is necessary - I wasted luggage space on a travel kettle. Be aware that good views of distant mountains are unlikely at this time of year (April) being near the rainy season and pollution is also affecting clarity. Having said all this, the guides were great, especially the Bhutanese one, the drivers very skilful (positively heroic in the case of the Indian one), the Bhuddist temples etc very interesting (just too many), the food very good, although apart from eggs, a bit short of meat alternatives in Bhutan (no pulses or paneer) . The Tiger’s Nest trek was arduous but spectacular and definitely worth it! Other walks were brilliant, especially the walk through the rhododendron forest - the group would have loved to have had more walks. This was my first Wendy Wu holiday and I loved it, but some of the details above detracted from the overall experience.

Himalayan Kingdoms

Thursday 18 Jan 2024
Overview Rating:
Our Tour: Excellent
Once again the administrative support from Wendy Wu prior to the trip was fantastic (visa applications, information provided etc). The itinerary was as advertised and very varied. The local guides were incredibly knowledgeable and made every day interesting. When local issues got in the way of plans (cancelled trains, landslips) they were dealt with without any concern and with no impact on the enjoyment of our holiday. Food and accommodation were excellent. Between booking the holiday and our travel date the daily tourist tax for Bhutan was reduced. Wendy Wu promptly provided an appropriate refund. Highly recommend.

Our Response

Thank you so much for your wonderful review! We're thrilled to hear that our support was fantastic and that the itinerary lived up to your expectations. It's great to know that our local guides added value to your experience with their knowledge and adaptability. We're pleased to hear that even unexpected challenges were seamlessly addressed, ensuring the enjoyment of your holiday remained unaffected. We appreciate your kind words about the food, accommodation, and the prompt handling of the tourist tax adjustment.

We truly value your recommendation and hope to welcome you on another adventure soon! Jimmy, Customer Service Manager

Himalayan Kingdoms Tour

Wednesday 27 Nov 2019
Overview Rating:
Our Tour: Excellent
Wonderful experience in a part of India and Bhutan not often visited. Very well organised

Our Response

Hi Alan,

Many thanks for the 5* review!

We are delighted you had a great time on your Himalayan Kingdoms Tour and hope you have returned with some wonderful memories of the sights you saw!

We would be honored to welcome you on board another Wendy Wu tour in the future - when your ready for your next adventure, let us know!

Kind regards,

Wendy Wu Tours.