Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Himalayan Kingdoms

Sunday 21 Dec 2025

Overview Rating:

Our Service: Excellent

Egypt and Jordan Adventure

Wednesday 17 Dec 2025

Overview Rating:

Our Service: Excellent

Friendly and helpful advice about our holiday booking.

68672-PRE

Tuesday 16 Dec 2025

Overview Rating:

Our Service: Excellent

Excellent: knowledgeable, helpful and happy to make changes even once booked. This will be trip no 3, previous two were excellent

Magnificent China

Saturday 13 Dec 2025

Overview Rating:

Our Service: Good

Matt was very professional and efficient when dealing with my booking

Our Response

Thank you for taking the time to leave us a review. We really do appreciate this.

We will be sure to pass on your comments to Matt.

Gems of China

Sunday 07 Dec 2025

Overview Rating:

Our Service: Good

Easy to talk to the staff either by phone or email.

Glories of China

Thursday 04 Dec 2025

Overview Rating:

Our Service: Excellent

Every question I had about the tour was answered. The tour I booked to China was great and on the holiday there were no problems at all. Everything worked like clockwork and I would be happy to use them again.

Gems of Japan & Shikoku

Monday 01 Dec 2025

Overview Rating:

Our Service: Excellent

Very helpful, informative and patient as it was a complex booking

69512-PRE

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent - Although they were busy, I wasn't waiting for ages to get through on the phone. All my questions were answered and a booking quickly made.

Japan Uncovered

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

69972-PRE

Saturday 29 Nov 2025

Overview Rating:

Our Service: Excellent

Cheryl was very helpful and explained everything to me. Very friendly and informative and answered all my questions.I have already been on 3 tours with Wendy Wu and found that they are very professional. There tours are excellent I can’t fault them. With all my tours the guides have been excellent

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Good

The telephone conversations with Jade Moore were very good. The email offer for the holiday gave flight options and a final price, but did not detail the whole package. Our understanding of the package was based solely on the internet information.
Our request for a brochure did not materialise, despite receiving a confirmation email.

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent service from Mark. He was professional and knowlegeable and took time to find good flights at the right price. I was impressed by his expertise and good humour when taking my booking. If only other companies hada Mark we would ll be a little less stress when booking!