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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Tuesday 29 Jul 2025
Overview Rating:
Our Tour: Excellent
Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

Mongolia & Naadam Festival

Monday 28 Jul 2025
Overview Rating:
Our Tour: Excellent
Excellent administration, great itinerary and outstanding knowledgeable and charismatic tour guide.

69972

Sunday 27 Jul 2025
Overview Rating:
Our Tour: Excellent
A fantastic holiday.
A great group of people on the tour, from the UK, Australia and New Zealand.
South Korea is beautiful !
Our tour guide Lena was amazing, kept us all together on our schedule.
Robert the driver, kept us safe and comfortable on our journey around South Korea.
We got to see so much , well worth the money. A trip of a lifetime!

Our Response

Thank you so much for your lovely review! South Korea truly is an incredible destination, such a unique blend of culture, history, and energy. The visit to the DMZ is something I’ll never forget, such a surreal experience. Your photos are fantastic too; it looks like you captured some amazing moments. Thanks again, Jimmy, Wendy Wu Tours.

Gems of China

Thursday 24 Jul 2025
Overview Rating:
Our Tour: Excellent
Gems of China

Looked at several Wendy wu tours to China but this one seemed to cover a lot of what we wanted to see . Did not disappoint, very well organised by our fantastic tour guide Penny and aided by brilliant local guides . She really helped the group gel with her positive outlook and happy personality. Nothing was to much trouble and every experience amazing .
We were lucky to share the trip with a great group of people and have many great memories .
It is a very full on tour which we expected from the itinerary. It was lovely to dine out in local restaurants and try some local dishes .
Well done Wendy wu and especially Penny .

Our Response

Thanks so much for your review, we'll be sure to pass on your comments to Penny and her colleagues; they will be delighted to receive your feedback. We do hope you will travel with us again soon. Kind regards, Jimmy, Wendy Wu Tours.

Mongolia & Naadam Festival

Saturday 19 Jul 2025
Overview Rating:
Our Tour: Excellent
Mongolia blew my mind. From the Gobi desert to the steppes. The steppes reminded me of Switzerland, but on steroids. It was lovely to see so many animals roaming freely. It was everything I wanted in my adventure in Mongolia . Staying in the yurts, 14 of them was an experience. Like everything some were better than others. The opening ceremony of the Naadam festival was as good as anything I’ve seen at the Olympics.

Our Response

We love your description of the tour, Vivienne, and we're delighted that it was everything you wanted. Many thanks for sending us your lovely review. Kind regards, Jimmy, Wendy Wu Tours.

Mongolia & Naadam Festival

Friday 18 Jul 2025
Overview Rating:
Our Tour: Good
The trip as a whole was above our expectations. The changing scenery was fantastic. The drives outside of Ulaanbaatar were rough but as described in the itinerary and the scenery made up for the conditions. The gers and food on the whole were much better than I was expecting. The guide was ok but at times did not give accurate instructions for the next day and slower members of the group were often left behind on walks. We were given 2 packed lunches that I considered inappropriate as both the main meals contained warm meat and rice or veg that may have been hot in the morning but by lunch time just warm. They had just been kept in bags in the bus and not cooled at all. I considered this a health hazard. The breakfast provided on the final day in comparison was very good. It was difficult as we could not use the return flight to Ulaanbaatar from the lake due to flight delays I think but this resulted in a two day drive back to the capital and reduced our time there and made the days before the festival very tiring. The opening ceremony was fantastic and very colourful. The wrestling archery and knuckle bone contests interesting. The final day for the horse racing was a long very slow drive due to the amount of traffic and resulted in us having to walk a long way to the start of the race. The race was delayed and all you saw was a few riders setting off then about an hour after the riders crossing the finish line. It was a long time for not much entertainment.

Our Response

Thank you for taking the time to share your detailed feedback. We’re delighted to hear that the tour exceeded your expectations overall, and that you enjoyed the stunning scenery, traditional Gers, and the vibrant festival events.

We’re sorry to hear that aspects of the tour didn’t fully meet your expectations, particularly around communication from the guide, the packed lunches, and the issues with the return journey to Ulaanbaatar because of the flight issues. Your comments were noted, and as per our reply to you, shared with our local team to help improve future experiences.

We sincerely appreciate your review and we hope to welcome you on another tour with us in the future.

Kind regards

Jimmy, Wendy Wu Tours.

Mongolia & Naadam Festival

Friday 18 Jul 2025
Overview Rating:
Our Tour: Good
Brilliant holiday in a very diverse, amazing country. Exceeded my expectations as I didn’t realise how vast and different areas of the country were. A very proud nation of people who have kept to their traditions and roots which is sadly lacking in some places around the world. I would describe this break as an adventure rather than a holiday and would definitely recommend for the adventurers out there, the take it as you find it type of traveller 👍. Some of the scenery is breath taking

Our Response

Wow. Thanks for sharing your photograph and video, your clip really shows the vastness of Mongolia and it was pleasure to view. Do let us know when you're ready for your next tour, we'd love to help. Many thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan

Tuesday 01 Jul 2025
Overview Rating:
Our Tour: Excellent
A very enjoyable holiday that took in the major attractions in Japan. There was a full programme of visits and activities and we especially enjoyed Kyoto, Tokyo and Himeji Castle. The food was enjoyable, especially the Authentic Japanese cuisine. There is never too much free time on these tours, but we would have appreciated a bit more free time to shop or explore independently.
Add on days at the beginning in Tokyo and at the end in Osaka to get the most out of your trip.
Great bunch of fellow travellers with the majority from Australia and New Zealand. Our guide was excellent and kept us organised.

Our Response

Thank you for your lovely review! We're delighted you enjoyed the highlights of Japan, especially Kyoto, Tokyo, and Himeji Castle, as well as the authentic cuisine. Your suggestions about adding free time and extra days are much appreciated and will be shared with the team. We're so pleased to hear your guide and group made the tour even more memorable!

In Pursuit of Pandas

Sunday 22 Jun 2025
Overview Rating:
Our Tour: Excellent
Amazing trip, very well organised! Yang was a fantastic tour guide and managed everything superbly. Highly recommend to anyone who wants to explore China!

Our Response

That's great to hear! I'll be sure to pass on your comments to our colleagues in China. Thanks so much for your review. Jimmy, Wendy Wu Tours.

Grand Tour of China

Saturday 21 Jun 2025
Overview Rating:
Our Tour: Excellent
EXCELLENT HOLIDAY AND REALLY GOOD AND HELPFUL GUIDE

Our Response

Thanks for your review and we're all delighted you had an excellent holiday. We do hope you will travel with us again. Jimmy, Wendy Wu Tours.

Majestic Yangtze

Saturday 21 Jun 2025
Overview Rating:
Our Tour: Excellent
Had the most amazing holiday on our recent visit to China. The tour was so well planned allowing us to see and do so much. We upgraded on the river cruise which was good value for money. The standard of hotels were very good in every city.
We had an exceptional tour guide called Ivy who attended to our every need and often went above and beyond to help our group. Would definitely recommend Wendy Wu tours for excellent service.

Our Response

Thanks so much for your review. We're delighted you enjoyed your holiday and Ivy will be thrilled to hear of your comments. We do hope you will travel with us again! Jimmy, Wendy Wu Tours.

Journey through Central Asia

Friday 20 Jun 2025
Overview Rating:
Our Tour: Excellent
Excellent variety and standard of accommodation with lovely food. Our guides in every country were wonderful and so passionate and each of the five countries were so different.

Our Response

Thanks so much for your feedback. Agreed, I absolutely love this tour and we often receive lots of lovely comments about it. Hope to see you on another one of our tours in future. Jimmy, Wendy Wu Tours

Grand Tour of China

Tuesday 17 Jun 2025
Overview Rating:
Our Tour: Excellent
It was indeed a Grand Tour of China- from East to West and North to South. Excellent itinerary. There is so much to see in China and is never enough but we experienced most of the important sites and experienced how modern China is along with natural buties and historical sites. This was also a culinary tour with different tastes from different regions of China. Tour manager Hoffman was superb. He was very organised, knowledgable , efficient and indeed with sense of humour.
Will recommend Wendy Wu for anyone interested in an escorted tour of China.

Our Response

Thank you so much for your lovely review! We’re delighted to hear you enjoyed your Grand Tour of China; it certainly sounds like you enjoyed every minute! We're especially pleased to hear Hoffman took such great care of you , we’ll be sure to pass on your kind words to him. We’d love to welcome you on another tour with us soon. Kind regards, Jimmy, Wendy Wu Tours.

69972

Sunday 15 Jun 2025
Overview Rating:
Our Tour: Excellent
This was a great holiday touring South Korea with a three day stop over in Hong Kong on the way back. The tour guide was excellent and was always available to resolve any queries and onward travel departure times for the different nationalities. The tour bus was also very good with plenty of leg room even for me at 6' 5".

Our Response

Thanks for your lovely feedback, we are all delighted that you had a wonderful time. We do hope you will travel with us again soon. Kind regards, Jimmy, Wendy Wu Tours.

68672

Thursday 12 Jun 2025
Overview Rating:
Our Tour: Excellent
a very enjoyable trip. we were well looked after at all times. a first visit to the country, everything went well .