Easy to talk to the staff either by phone or email.

Every question I had about the tour was answered. The tour I booked to China was great and on the holiday there were no problems at all. Everything worked like clockwork and I would be happy to use them again.

Unfortunately, this trip fell far short of expectations. The problems started before we even boarded the first flight: we were unable to check in properly because the travel agent failed to provide our passport details to the airline (Air China). As a result, we were assigned seats at the very back of the plane.
A late arrival from our first flight to Beijing caused us to miss our connecting flight. We were then offered an overnight stay at a local hotel, but the room provided was disappointing—small, dirty, and without a window. The food served there was also of very poor quality.
The overall experience at Zhangjiajie was equally underwhelming. The weather was terrible, which meant we missed out on the beautiful scenery that was the main reason for visiting. To make matters worse, the area was extremely overcrowded, and local visitors did not observe orderly queueing. We often had to push our way onto shuttle buses within the park, which made the visit stressful and unpleasant.
The one bright spot in an otherwise challenging trip was our national guide, Jessica. She was professional, kind, and truly wonderful throughout the journey, and we deeply appreciated her support.
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Went with Wendy Wu Tours as we had been with this company before to China. The holiday was simply excellent. Having got back home people say "How was your holiday ?" .... It's difficult to sum it up in one sentence. It was everything I hoped it would be and then some !! The people with us on the tour were great the guides in both Cambodia and Vietnam were superb it's tricky to fault it to be fair. If you want to see Indo China then book up and go to these two countries. If you don't enjoy it then take a long hard look at yourself...

very friendly and efficient

A guided tour depends very much on your tour guide and local guides. Our tour guide was no good, doing nothing for us other than making the necessary arrangements, which any clerk would have been able to do. Comments about food were dismissed e.g. our packed lunch for the 6 1/2 hour train ride from Chengdu to Yichang consisted of a soggy subway baguette, no drink, fruit or snack. Others were a bit better but still substandard, can't be classified as lunch.

During the cruise, I sat at a table with 2 others from another Wendy Wu tour. Their guide, Ryan, was there at the start, middle, and last day to see how they were or if they needed anything. Mine was nowhere to be seen throughout the cruise.

And on the last day, when our flight was delayed by over 3 hours, he would not change our departure from the hotel; we had to leave at 7am, with little breakfast, and hang around at the airport for 8 hours. I have submitted a formal complaint on this.

The saving grace on this tour were the two local guides - Troy who covered the Shanghai area, and Oscar who covered Guilin and Yangshuo. They were both superb guides, knowledgeable and helping us get as much as possible out of our trips. I would highly recommend them.

This tour on its own could easily score 4 stars, not 5 because we were denied entry to the palaces and the Chengdu breeding stations. With our tour guide, who offered little help and was not much good as a local guide in Xian, I would reduce it to 2 stars. But I have given 3 stars on account of the last 2 very good local guides.

Wondeful varied tour through China. Extremely well organised and planned. Great thought has gone into the accommodation and meals. Thoroughly enjoyed our time.

An excellent experience. Very good support, particularly in the visa application process, advice regarding e-sims and how to pay in China.
The tour itself was well organised and all activities mentioned in the brochure were included when we were on the ground. The national guide was excellent. She was knowledgeable, helpful and a lovely person. The local guides were also excellent. Thoroughly recommended.

Fantastic trip, flawless from start to finish. Guided through this full on experience by the best national tour guide that we have ever met, many thanks and kudos to Mr Hoffman who went out of his way to make our visit to this visually stunning and beautiful country. Nothing was to much trouble for this kind and knowledgeable man, we cannot thank him enough for his attention to details and individual guests. I may add that all of the local guides were of the same mind set and knowledgeable. We would not hesitate to recommend this tour, but a certain amount of fitness is required as this experience consists of a hectic schedule to see all that we had, but well worth the effort. Thanks again Mr Hoffman, I hope the company values your dedication to the brand and reward you accordingly, I wish you well my friend. "Yellow hat"

A comprehensive tour of the best of China and Japan. Excellent hotels, superb guides. You must be prepared to support very early starts on most days as it is the only way to enjoy many of the popular venues before the crowds arrive. Leaving the hotel on a coach by 07.30 is not unusual. It would be impossible to cover as much ground and visit so many of the stand out destinations as a solo traveller. Our Wendy Wu supported travel arrangements with multiple flights and bullet train journeys proved faultless. Overall we felt this tour offered good value for money.

All good

Travelling with Wendy Wu was a fantastic way to see China. Ryan was a great tour guide for the whole trip and the individual city guides were very knowledgeable.

Would thoroughly recommend