Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Discover Japan

Thursday 01 May 2025

Overview Rating:

Our Tour: Good

A very intensive tour of some of the major Japanese highlights
Good hotels, although the one in Tokyo could have been nearer the centre
Transport throughout well organised and comfortable.
Very helpful guide although could have been more aware of pace of group as we progressed between sites
3 good meals a day although, personally I would have preferred a greater balance between Japanese and western food. Dietary requirements well catered for but at times some strange choices made.
I would say that this is not the tour for people with mobility issues, too many stairs which are often steep and slippery and too much walking between sites on sometimes rough paths

Discover Japan

Thursday 17 Apr 2025

Overview Rating:

Our Tour: Excellent

The best company we have traveled with in 40 years. Particularly good when our flight was cancelled

Discover Japan

Sunday 13 Apr 2025

Overview Rating:

Our Tour: Excellent

Well organised tour with an excellent guide. The sights we were taken to were excellent and the knowledge of our guide was second to non.
The activities of paper making, origami and golf leaf making were great fun and well worth doing.
A bit more time could have been spent seeing the lights and evening culture in Tokyo.
Unable to see Mount Fuji due to the weather and the boat trip on the lakes was badly affected, unfortunately there is nothing to be done that can affect nature.
The transfers to and from the airports could do with a little more thought
as travellers are weary when they arrive and not at their best for thinking how to get about in a new city.

Discover Japan

Wednesday 09 Apr 2025

Overview Rating:

Sumiko was an outstanding guide, blending her deep knowledge of Japanese history with a lively and engaging delivery. She adeptly answered most questions and proactively sought out responses for any she couldn’t immediately address. Her commitment to enriching the experience was evident in the thoughtful activities she introduced during long bus journeys—whether demonstrating origami, hosting short quizzes, or sharing insights into kimono traditions. Her ability to manage the group with patience and flexibility ensured a smooth, well-organised tour, always keeping the schedule on track. An excellent guide who truly went above and beyond.

Discover Japan

Wednesday 26 Mar 2025

Overview Rating:

All in all the tour was an excellent experience. It was expensive but there were very few extras required so it was good value for the standard of hotels, food and transport. Asa worked really hard. Nothing was too much trouble. She is an excellent guide.

Discover Japan

Tuesday 25 Mar 2025

Overview Rating:

My fourth Wendy Wu tour and the standard was as good as the others - good hotels, good itinerary, good food and an amazing tour guide made the trip unforgettable. Mariko was exceptional in her interaction with everyone on the tour. She gave us an amazing insight into Japan - culture and customs - her local knowledge was excellent - able to answer questions and give us lots of information and history.

Discover Japan

Monday 24 Mar 2025

Overview Rating:

Wendy Wu is very lucky to have an excellent guide such as Mariko - Her experience, knowledge, efficency and organisational skills has made this trip so so much more memorable. Her clear directions on meeting times enabled us to keep to schedule and her local knowledge of every place visited is to be commended.

Discover Japan

Sunday 23 Mar 2025

Overview Rating:

Overall we had a fantastic experience everything was taken care for us, we always knew where we were going and what we were doing. Sumiko went out of her way to make our experience a memorable one and nothing was too much for her. She was an excellent tour guide. She was very knowledgeable, of all the places we visited and went above and beyond to enhance our experience by telling us stories and singing songs on the longer bus trips to keep us entertained and engaged by our surroundings. Sumiko made our trip more memorable and enjoyable with her warm personality.

Discover Japan

Saturday 22 Mar 2025

Overview Rating:

Discover Japan

Saturday 22 Mar 2025

Overview Rating:

Sumiko provided an exceptional service in her style, manner and aptitude each and every moment of the tour - from initial meeting through each daily interaction, until the final departure. She went “the extra mile “ throughout, especially between locations while on the coach in the form of anecdotes, stories and background history of culture and locations. She was an exceptionally talented guide who was fun, easy going, friendly, helpful, knowledgeable and interesting. Please thank her again for her kindness,

Discover Japan

Thursday 09 Jan 2025

Overview Rating:

Our Service: Excellent

Knowledgable and patient advisor. All details clarified and questions answered clearly. Great support by Sheryl.

Discover Japan

Monday 09 Dec 2024

Overview Rating:

Our Tour: Excellent

A truly wonderful experience delivered by a tour company, Wendy Wu, that really knows what makes for an excellent holiday. Our local tour guide was top class and added to the enjoyment of the tour.

Discover Japan

Wednesday 04 Dec 2024

Overview Rating:

Our Tour: Excellent

A memorable holiday that delivered what it promised. Having an excellent guide made all the difference. Great organisation throughout the tour.

Discover Japan

Thursday 21 Nov 2024

Overview Rating:

Our Tour: Good

Great holiday, packed a lot in, so inevitably early starts in the morning.
Our guide, Rumiko, was excellent.
The food was very good, and beautifully presented. I found the meals very rushed, particularly dinner. Everything was laid out when you sat down, and as there are no””courses” often all finished in about 45 minutes. I suppose this is the Japanese way but I usually consider dinner a highlight of the evening when on holiday and would prefer a more leisurely meal.