The Award-Winning Tour Specialist
Celebrating 25 Years of tour excellence
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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Discover Japan

Sunday 16 Jun 2024
Overview Rating:
Our Service: Excellent
Could not get through to start with and requested a call back
This came a couple of hours later.
Andrew was very helpful and answered our queries very quickly.
We were then time to think through options
Andrew even stayed beyond his finishing time to call us back
The deal offered was very competitive and so we booked the trip.
Good clear advice without any of pressure to book
Very impressed!

Discover Japan

Monday 27 May 2024
Overview Rating:
Our Service: Excellent
Sandra and the team were exceptionally helpful.

Good knowledge and experience regarding the areas we were interested in visiting.

Discover Japan

Wednesday 17 Apr 2024
Overview Rating:
Our Service: Excellent
Thoroughly professional and welcoming

Discover Japan

Tuesday 13 Feb 2024
Overview Rating:
Our Service: Excellent
Very efficient service.

Discover Japan

Saturday 20 Jan 2024
Overview Rating:
Our Service: Excellent
Very helpful, professional and personable

Our Response

Thanks so much for your reply. It is sincerely appreciated. Jimmy

Discover Japan

Wednesday 10 Jan 2024
Overview Rating:
Our Service: Excellent
Having previously toured before with Wendy Wu I was confident and ready to book again. The response was excellent, very helpful with great care and attention to details. Thanks, looking forward to the holiday.

Discover Japan

Saturday 30 Dec 2023
Overview Rating:
Our Service: Excellent
All my questions were answered to my satisfaction.

Discover Japan

Saturday 18 Nov 2023
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable

Discover Japan

Thursday 05 Oct 2023
Overview Rating:
Our Service: Excellent
Lots of detailed information about the various tours. A great range of dates. Lots of flexibility with the departure airport. All very straightforward.

Our Response

We appreciate your feedback! It's great to know you found our tour information detailed and our options flexible. If you ever need assistance, please do not hesitate to contact us. Jimmy, Wendy Wu Tours.

Discover Japan

Wednesday 09 Aug 2023
Overview Rating:
Our Service: Excellent
Amazing friendly quick service and thoughtfully helped us with our booking to find the most convenient flights. How great to speak to someone as well , not just be on line. Really pleased.

Our Response

Thanks Carol, we're immensely proud of our staff and Beau will be delighted to read your feedback. Thanks so much for sharing this with us.

Discover Japan

Wednesday 02 Aug 2023
Overview Rating:
Our Service: Excellent
The lady was very helpful in deciding which trip to book

Our Response

Ah, that's our Beau! Glad to hear how helpful she was, I'll pass on your feedback to her. Thanks so much. Jimmy

Journey through Japan

Thursday 29 Jun 2023
Overview Rating:
Our Service: Excellent
Just back from Discover Japan . Outstanding. Had an absolutely amazing time. Had to book again. Quick and efficient booking . Journey through Japan here we come.

Discover Japan

Wednesday 29 Mar 2023
Overview Rating:
Our Service: Excellent
My booking was handled quickly and professionally, the call handler was knowledgeable and looked at a number of flights so that I could compare flight times and costs .

Discover Japan

Saturday 25 Mar 2023
Overview Rating:
Our Service: Excellent
Early days, but so far so good

Discover Japan

Wednesday 01 Feb 2023
Overview Rating:
Our Service: Excellent
Arrived was helpful, responsive and patient