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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Ancient Empires of China & Japan

Friday 07 Nov 2025
Overview Rating:
Our Tour: Good
Ancient Empires of China & Japan
This a fairly fast paced tour but a good way to see the best of the two countries in a short time.
Hotels were generally good but located out of town so not much nearby. All hotels had WiFi and kettles, and most had fridges. The schedule was pretty full so there was little free time to wander round alone for shopping, drinks etc - especially in China. However there was usually a small general store nearby for snacks and sundries.
Guides in both countries (Ian in China and Nao in Japan) were knowledgeable and spoke good English. There were optional activities in China at each place we stopped - they were all excellent but you need to budget for them (about £30 each person per event). The advice in Wendy Wu regarding AliPay and eSims are worth reading. I used a Holafly eSim - great in China but not such good coverage in Japan. I was able to use my social apps normally in China via the eSim.
In China, as part of the tour, the local guides will take you to "approved" stores attached to varoius cultural activities such as silk making; teracotta army, jade factory etc etc. Be prepared for a hard sell (I guess the local guides get a cut); the prices are very negotiable and if you want to buy something there you should aim to pay 40-50% (or less if you are a good haggler) of the initial asking price
Alipay is universally accepted and is the easiest way to pay, although Mastercard was accepted in larger premises. Cash was also widely accepted.
Food was ok - nothing too extreme although the veggies suffered a bit from lack of choice, especially in Japan. Fortunately they ate fish, otherwise it would have been an austere diet for them.
Be prepared for some long days with plenty of walking and a bit of stair climbing. And a lot of eating - the tour caters for 3 meals a day !

Japan Uncovered

Thursday 06 Nov 2025
Overview Rating:
Our Service: Excellent
First class advice and information over the phond .

Off-Beat Japan

Wednesday 05 Nov 2025
Overview Rating:
Our Tour: Excellent
An excellent two weeks with a real mix of accommodation, an excellent guide Yumi and some great sights. Mount Fuji on a clear day, lots of gorgeous snow monkeys, onsen baths with ryokans, even a night in a Buddhist monastery.

Discover Japan

Wednesday 05 Nov 2025
Overview Rating:
Our Tour: Excellent
No fuss, and a faultless 'Discover Japan Tour'.
They did what they said they would do. A1 5Stars.
We booked rather late leaving just 6 weeks preperation.
My only comment would be, a little more guidence would be good regarding the advised upfront-online registration on the Japanese Government Website. There is good tuition on YouTube, this could be included and passed on to UK travellers.

Japan Uncovered

Tuesday 04 Nov 2025
Overview Rating:
Our Tour: Excellent
Our guide Seky was superb as was the holiday itself. The programme itself was full on however Tokyo was perhaps the most disappointing element. Hotels all good but there was few places to socialise after dinner with a bar/lounge area.

Discover Japan

Monday 03 Nov 2025
Overview Rating:
Our Tour: Good
Apart from the food the whole trip was very good
Food was monotonus and boring in the end
Wish could have more choice
Also last lunch of the trip was a very boring cheap street restaurant which could have been better

A Week in Japan

Sunday 02 Nov 2025
Overview Rating:
Our Tour: Excellent
An awesome week in japan, places visited ,activities and a special mention goes to our tour guide mywako saito who went above and beyond for us all thank you .

A Week in Japan

Sunday 02 Nov 2025
Overview Rating:
Our Tour: Excellent
Long way to go for a week but it’s an excellent guided tour. Need to be reasonably fit as there is a lot of walking to cope with the full itinerary. Good hotels good guide good food

Discover Japan

Wednesday 29 Oct 2025
Overview Rating:
Our Tour: Excellent
The tour was exactly as articulated in the documentation. It was packed with iconic sites . The organisation was brilliant and our tour guide - Yoko - exceptional . Everything was meticulously planned and the quality of the food and hotels better than we expected.

Jewels of Japan

Tuesday 28 Oct 2025
Overview Rating:
Our Tour: average
Too much crammed into each day not much free time to relax last hotel was a bit dated. Needs updating. So much going on all rolled into one Could do with no lunch some days as it was mostly the same each day. 6 hour drive on the last day was too much maybe there is another way to take a train and maybe get the luggage transferred overnight

Japan Uncovered

Saturday 25 Oct 2025
Overview Rating:
Our Tour: Good
Tricky start when trying to organise flights, and never really resolved satisfactorily. The content was comprehensive, however, the overall walking pace was just too fast. The physical rating was one, indicating long periods of being on your feet, which isn’t a problem, but the speed to keep to the schedule was too much. The tour guide was exceptional, informative and with a great sense of humour.

Japan Uncovered

Wednesday 22 Oct 2025
Overview Rating:
Our Tour: Excellent
This is the second time we have travelled with Wendy Wu Tours and cannot fault them in any way whatsoever and will definitely be travelling with them again in the future. The tour was extremely well organised from start to finish and our guide was with us all the way and really helped to make the holiday perfect. I had a dietary requirement and I was catered for on every occasion above and beyond. The tour takes in all the essence of Japan, its lifestyle and culture. Absolutely perfect in every way.

68702

Wednesday 22 Oct 2025
Overview Rating:
Our Tour: Excellent
I had a great time on the Wendy Wu Jewels of Japan tour. Our guide, Massa, was very kind and humorous and ensured we all got to the right place at the right time. The tour is quite hectic, with early-ish starts and late finishes, but we packed loads in. The other guests were from the UK, Australia, and New Zealand, and everybody got on well. I would definitely consider going on another Wendy Wu tour.

68672

Wednesday 22 Oct 2025
Overview Rating:
Our Tour: Excellent
This holiday is a wonderful introduction to the Japanese culture, way of life, food, architecture and religions. Although tiring, mainly due to the humidity and travelling on everyday, we saw and learned so much. Our guide Mariko was wonderful and nothing was too much trouble for her. Our group of 20 people from UK, Ireland, Australia and NZ were friendly and helpful. Everything was very well organised almost to the minute. Fantastic introduction to everything Japan has to offer. Thank you

68672

Tuesday 21 Oct 2025
Overview Rating:
Our Tour: Good
Discover Japan is a fast paced tour of some of the major sites and some of the less known ones.
The attractions visited are amazing and include some major cities and visits to the mountains. Lots of history and a few UNESCO world heritage sites included in the trip.
There is also the opportunity for some hand-on activities with souvenirs to take home.
Friendly guide who went out of his way to look after us.
Good quality hotels and coaches used throughout the tour.
Only let down was the food. Was expecting a choice of delicious Japanese cuisine but was only given a standard set meal - extremely disappointing, especially when we could see the other food on offer around us.