Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan by Rail

Tuesday 02 Dec 2025

Overview Rating:

Our Tour: Excellent

This tour is a great introduction to Japan, visiting key sites and cities from the south to the north. Three meals a day, with an excellent range of Japanese cuisine, is offset by around 12k steps a day!
Transport is a mix of Shinkansen and Express trains plus coach journeys. The train services are amazing - wish UK trains were the same!!
Hotels very good and practical experiences (sushi-making, carving, calligraphy, etc) were good fun.
We had the brilliant “Mike” as our guide - incredibly hard-working, knowledgeable and funny.

Gems of Japan & Shikoku

Monday 01 Dec 2025

Overview Rating:

Our Service: Excellent

Very helpful, informative and patient as it was a complex booking

Japan Uncovered

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Good

The telephone conversations with Jade Moore were very good. The email offer for the holiday gave flight options and a final price, but did not detail the whole package. Our understanding of the package was based solely on the internet information.
Our request for a brochure did not materialise, despite receiving a confirmation email.

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent service from Mark. He was professional and knowlegeable and took time to find good flights at the right price. I was impressed by his expertise and good humour when taking my booking. If only other companies hada Mark we would ll be a little less stress when booking!

Experience Japan

Wednesday 26 Nov 2025

Overview Rating:

Our Tour: Excellent

Fantastic tour. Everything was brilliantly planned and paced. Our guide was amazing and the food was fantastic. We had plenty of chances to experience Japanese culture and loved every minute.

69522

Wednesday 26 Nov 2025

Overview Rating:

Our Tour: Excellent

Japan Uncovered - FAB - U - LOUS

Wow, what an amazing tour to introduce us to Japan

Our guide , Satoshi Otsuru, was first class. He was so caring, attentive & knowledgeable.
He was clearly passionate about his country & gave us a fantastic insight into the culture & history of Japan.
His English was excellent, he could not do enough for us, Thank you 🙏 Suru!

Yes the tour is fast paced & the itinerary is full on, but we were happy with this as it ensured we saw & did as much as possible in this wonderful country.

All the hotels we found were generally very good. Some rooms were a bit tired/old (Hotel Associa, Takayama Resort & Prince Hotel Osia) but all were clean , the staff attentive & all provided a good service!

The food was again very good - why come to Japan & not embrace the cuisine!
We ate in both local restaurants & hotels.
The food was varied, well presented & prepared with great care!

As a first time visitor to Japan we would highly recommend this tour!

Thank you Wendy Wu, we had a brilliant time!

Japan & the Scenic South

Wednesday 26 Nov 2025

Overview Rating:

Our Tour: Good

A full on tour- lots to see giving a really good taste of Japan. Plenty of food- almost too much. Well organised although a lot of travel as the tour covered a large area so not as much time as might have liked at some of the places to visit.

Japan & the Scenic South

Tuesday 25 Nov 2025

Overview Rating:

Our Tour: Excellent

Treated like a star from start to finish. This tour covered everything and more, if you are looking to explore Japan would recommend.

Best of Japan

Sunday 23 Nov 2025

Overview Rating:

Our Tour: Excellent

Great itinerary with lots of interesting locations to visit and things to experience. Quite excellent range of Japanese and International cuisine offered, all of which was to a very high standard. Very comfortable coach and rail travel. An exceptional guide made the holiday. This is interesting, safe carefree travel at its best.

Ancient Empires of China & Japan

Saturday 22 Nov 2025

Overview Rating:

Our Tour: Excellent

A comprehensive tour of the best of China and Japan. Excellent hotels, superb guides. You must be prepared to support very early starts on most days as it is the only way to enjoy many of the popular venues before the crowds arrive. Leaving the hotel on a coach by 07.30 is not unusual. It would be impossible to cover as much ground and visit so many of the stand out destinations as a solo traveller. Our Wendy Wu supported travel arrangements with multiple flights and bullet train journeys proved faultless. Overall we felt this tour offered good value for money.

Japan Uncovered

Friday 21 Nov 2025

Overview Rating:

Our Service: Excellent

Very pleased with the support Cheryl has given leading us to book a holiday in Japan and Hong Kong. Plenty of helpful advice and guidance and no pressures on us. Hoping this bodes well for our trip in 2026.

Japan Uncovered

Friday 21 Nov 2025

Overview Rating:

Our Service: Excellent

The service was excellent and the member of staff I spoke to was very helpful/knowledgeable in answering all of my questions.

Japan Uncovered

Thursday 20 Nov 2025

Overview Rating:

Our Tour: Excellent

Another amazing tour with Wendy Wu. Excellent guide, Midori shared so much knowledge and information throughout the whole tour. She looked after all so well. Hotels and food were all of a good standard, although some better than others. Seeing Mount Fuji, was special to everyone. It was such a great tour to go from the big cities to the mountains, which were a bit quieter and many more autumn leaves. Can’t wait to go on my next adventure

Discover Japan

Thursday 20 Nov 2025

Overview Rating:

Our Tour: Excellent

Superb service from start to finish. The organisation when in Japan was excellent and trouble free. The venues were stimulating and on occasions breathtaking. Highly recommend Wendy Wu.