Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Magnificent China

Wednesday 06 Nov 2024

Overview Rating:

Our Tour: Good

This is a very engaging holiday with many different facets . We loved the Li river cruise and visits out to the countryside

Magnificent China

Wednesday 06 Nov 2024

Overview Rating:

Our Tour: Good

Magnificent China

Thursday 17 Oct 2024

Overview Rating:

Our Tour: Excellent

I would highly recommend this trip to an amazing country. We benefitted from an excellent national guide and good local guides and saw all the main sights.

Magnificent China

Wednesday 02 Oct 2024

Overview Rating:

Our Tour: Good

This was a very interesting tour and we covered a huge area and enjoyed a tremendous amount of activities, sites and entertainments. It gave us a real insight into modern China and how impressively it is developing into a super modern country whilst retaining traditional culture and values.
Because China is so vast the tour entailed a lot of travelling which could be tiring, but without which we would not have seen so much.
Special mention must be made of our National guide Jason. He was tremendous; managing a group which included a number of people with mobility issues. Jason was painstaking in ensuring everyone was looked after; nothing was too much trouble for him and he really made the holiday special for all of us. All the local guides were also very good, especially Grace in Shanghai who was lovely.

Magnificent China

Friday 16 Aug 2024

Overview Rating:

Our Service: Excellent

I have attended a few of the Wendy Wu online travel shows, which are always very inspiring and informative, and give the opportunity to have my questions answered. I decided to take advantage of the new China brochure launch offers to book an escorted tour, and found Arti to be extremely helpful in comparing and contrasting the tours I had shortlisted and checking prices for a range of options. I have now booked and am very much looking forward to my Magnificent China Tour, with Dubai Stopover.

Our Response

Thank you for your feedback! We’re thrilled to hear that the online travel shows and Arti’s assistance helped you with your booking. We hope you have an amazing time on your Magnificent China Tour with Dubai Stopover!

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours

Magnificent China

Tuesday 04 Jun 2024

Overview Rating:

Our Tour: Excellent

Brilliant tour would recommend. Raymond excellent tour guide nothing to much trouble very informative along with Troy. Meals were good too much for me.

Magnificent China

Tuesday 04 Jun 2024

Overview Rating:

Our Service: Excellent

Simple online booking process

Magnificent China

Saturday 25 May 2024

Overview Rating:

Our Service: Excellent

Professional experience with the member of staff who dealt with my booking query, who was very helpful.

Magnificent China

Wednesday 08 May 2024

Overview Rating:

Our Tour: Good

Overall a good tour with two seats per person in coach.
Hotels: Good except the one in Chengdu. No aircon was at times hard to sleep as you couldn't open window in rooms and it was rather hot and airless.
Food: Plenty and tasty but no fish to speak of and no desert but just a slice of watermelon.
Guide: Penny was throughout excellent except in Xian, her hometown. There she made us dressed up with cheap chinese sort of shirts and a cheap fan and took us to the main street to stroll with the locals. All was OK until the following day when she told us that the "experience which we couldn't miss" was Y280/each! and she made us be part of the spectacle... it was not proper. She should have told us the short coach transfer and her fees BEFORE she said we couldn't miss it. It was disappointing and many of us weren't happy. The experience was definitely NOT worth the cost.

I bought pyjamas for my granddaughters. a 4 generation jade Ball for myself.
2 silk pillows. 2 fans.

Magnificent China

Saturday 18 Jan 2020

Overview Rating:

Our Service: Excellent

Excellent service when booking by telephone, lots of different flight options given and nothing too much trouble .

Magnificent China

Tuesday 14 Jan 2020

Overview Rating:

Our Service: Excellent

very patient sales team, explained everything very clearly, answered my questions

Magnificent China

Monday 13 Jan 2020

Overview Rating:

Our Service: Excellent

excellent service from the booking staff

Magnificent China Tour

Monday 18 Nov 2019

Overview Rating:

Our Service: Good

Mostly good but challenging to get anyone to explain the procedure and payment for the Manchester visa office not clear. Why isn't it the same as London? A cynic might says that southerners get a lot more support.

Our Response

We are sorry to hear that you found the visa process for Manchester challenging.

Unfortunately, we are unable to offer any additional support at Manchester, Edinburgh or Belfast due to not having any colleagues currently located in these areas.

Your comments have been taken onboard and trust you are looking forward to your tour with us.

MAGNIFICENT CHINA

Thursday 06 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The whole tour was amazing the guide was fantastic and we saw a lot of amazing places

Product :

Everything was brilliant especially the guide the group size was 18 witch was a great number

Our Response

Thank you for your great review!
We are delighted that you had an amazing holiday and that you got to see many wonderful places throughout!
We are sure you have made some lovely memories and we hope that you will book again with us in the future!

MAGNIFICENT CHINA

Sunday 02 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Seedless tour

Product :

Excellent value for money, wonderful tour and fantastic service from Wendy Wu guide