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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Magnificent China

Saturday 09 May 2026
Overview Rating:
Our Tour: Excellent
The tour was well organized, visited many interesting places in China .
The tour was knowledgeable and helpful , he guided us everywhere and with the smile I would recommend to anyone .
Great company and good reputation.
Loved it
Silvestro and Domenico

Our Response

Thank you, Silvestro and Domenico, for your lovely review.

I’m so pleased to hear that your tour of China was well organised and that you visited so many interesting places. It’s wonderful that your guide was knowledgeable, helpful, and always smiling; that really makes all the difference on a journey like this. I will be sure to pass on your kind words to him.

We’re proud of our reputation and it means a great deal to know you’d recommend us to others. Thank you for choosing Wendy Wu Tours, we’re thrilled that you loved it.

We hope to welcome you both on another adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours

Magnificent China

Friday 08 May 2026
Overview Rating:
Our Tour: Excellent
All of Wendy Wu's staff from the initial booking through the whole tour were brilliant
the itinerary was everything we hoped for and we had a wonderful time, we will be back !

Our Response

Thank you so much for your wonderful feedback.

I’m absolutely delighted to hear that every member of our team – from your initial booking right through to the tour itself was brilliant. Knowing that the itinerary lived up to your hopes and that you had a wonderful time means the world to us.

We can’t wait to welcome you back on another Wendy Wu adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours

Magnificent China

Thursday 07 May 2026
Overview Rating:
Our Tour: Excellent
From Beijing to Shanghai and everything in between absolutely amazing holiday.
Tour size (16) was perfect & managed very well by Aaron our tour guide.
Hotel’s & restaurants chosen throughout the tour were very good, my only complaint would be that some of the hotels did not have a bar/lobby to relax & have a drink.
All additional tour guides were professional.
It was good to try different types of Chinese food as we visited different regions.
Overall China exceeded our expectations & would highly recommend this tour, well done Wendy Wu

Our Response

Thank you so much for your wonderful review, I’m absolutely delighted to hear that your holiday from Beijing to Shanghai and everything in between was amazing.

It’s great that the tour size of 16 worked perfectly and that Aaron, your tour guide, managed everything so well. I’ll make sure he receives your kind words,he’ll be thrilled! I’m also pleased that the hotels and restaurants were very good overall, and that you enjoyed trying different regional Chinese foods along the way.

I’ve taken note of your helpful feedback regarding some hotels not having a bar or lobby area to relax and have a drink. That’s a fair point, and we’ll certainly bear it in mind when selecting hotels for future itineraries. Thank you for mentioning it.

It’s wonderful to know that China exceeded your expectations, and that you would highly recommend the tour. We’d love to welcome you on another Wendy Wu adventure in the future.

Kind regards,
Jimmy, Wendy Wu Tours

Magnificent China

Thursday 07 May 2026
Overview Rating:
Our Tour: Excellent
Great tour, our National Guide Ian was great, organised, knowledgeable and a genuine good guy.
All local guides added to what Ian didn’t know in detail.
Accommodation was all of a good quality and the transport was great.
Saw everything we wanted, Pandas 🐼 were great.

Our Response

Thank you for your lovely review. We’re delighted to hear you had such a great tour and that Ian made such a positive impression with his organisation, knowledge and genuine care. It’s also wonderful that the local guides added extra insight along the way, and that you were pleased with the accommodation, transport and itinerary. We’re especially glad you enjoyed seeing the pandas.

Magnificent China

Monday 27 Apr 2026
Overview Rating:
Our Service: Good
Very good service, staff friendly, answered our questions and were helpful.

Magnificent China

Thursday 09 Apr 2026
Overview Rating:
Our Tour: Excellent
We had a wonderful holiday
The tour was very well organised
Cynthia our guide was absolutely excellent
She is a credit to Wendy Wu
The only thing I would change is that we were offered too much food and we wasted a lot!
Less food at lunchtime would have been enough but this is a minor quibble

Magnificent China

Tuesday 27 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent communication

Magnificent China

Saturday 13 Dec 2025
Overview Rating:
Our Service: Good
Matt was very professional and efficient when dealing with my booking

Our Response

Thank you for taking the time to leave us a review. We really do appreciate this.

We will be sure to pass on your comments to Matt.

Magnificent China

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: average
A guided tour depends very much on your tour guide and local guides. Our tour guide was no good, doing nothing for us other than making the necessary arrangements, which any clerk would have been able to do. Comments about food were dismissed e.g. our packed lunch for the 6 1/2 hour train ride from Chengdu to Yichang consisted of a soggy subway baguette, no drink, fruit or snack. Others were a bit better but still substandard, can't be classified as lunch.

During the cruise, I sat at a table with 2 others from another Wendy Wu tour. Their guide, Ryan, was there at the start, middle, and last day to see how they were or if they needed anything. Mine was nowhere to be seen throughout the cruise.

And on the last day, when our flight was delayed by over 3 hours, he would not change our departure from the hotel; we had to leave at 7am, with little breakfast, and hang around at the airport for 8 hours. I have submitted a formal complaint on this.

The saving grace on this tour were the two local guides - Troy who covered the Shanghai area, and Oscar who covered Guilin and Yangshuo. They were both superb guides, knowledgeable and helping us get as much as possible out of our trips. I would highly recommend them.

This tour on its own could easily score 4 stars, not 5 because we were denied entry to the palaces and the Chengdu breeding stations. With our tour guide, who offered little help and was not much good as a local guide in Xian, I would reduce it to 2 stars. But I have given 3 stars on account of the last 2 very good local guides.

Magnificent China

Sunday 23 Nov 2025
Overview Rating:
Our Tour: Excellent
Fantastic trip, flawless from start to finish. Guided through this full on experience by the best national tour guide that we have ever met, many thanks and kudos to Mr Hoffman who went out of his way to make our visit to this visually stunning and beautiful country. Nothing was to much trouble for this kind and knowledgeable man, we cannot thank him enough for his attention to details and individual guests. I may add that all of the local guides were of the same mind set and knowledgeable. We would not hesitate to recommend this tour, but a certain amount of fitness is required as this experience consists of a hectic schedule to see all that we had, but well worth the effort. Thanks again Mr Hoffman, I hope the company values your dedication to the brand and reward you accordingly, I wish you well my friend. "Yellow hat"

Magnificent China

Wednesday 19 Nov 2025
Overview Rating:
Our Tour: Excellent
Travelling with Wendy Wu was a fantastic way to see China. Ryan was a great tour guide for the whole trip and the individual city guides were very knowledgeable.

Would thoroughly recommend

Magnificent China

Wednesday 12 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent guidance and research for me.

Magnificent China

Friday 07 Nov 2025
Overview Rating:
Our Tour: Excellent
Amazing holiday from start to finish. On top of the stunning sights and experiences of China the whole trip was so well organised and we were exceptionally well looked after at all times. Special mention goes to Ryan our national tour guide who went well beyond in every way while always being so friendly, caring and approachable. Along with the local guides he also helped us get a real sense of living in modern China as well as an introduction to its history and language.

We did almost all the optional activities too which were all good value and excellent.

We cannot recommend this trip, Ryan and Wendy Wu highly enough - thanks to all!

N.B. This holiday is more active than it might appear with a lot of walking and early starts to pack so many wonderful experiences in. This was perfect for us but some less able did struggle a bit at times and opted out of some activities

Magnificent China

Saturday 18 Oct 2025
Overview Rating:
Our Service: Excellent
Friendly, efficient

Our Response

Thanks very much for your 5 star review. It is very much appreciated. Jimmy, Wendy Wu Tours

Magnificent China

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Excellent
Our national tour guide was Mark Wong, he was excellent, friendly, knowledgeable, always available to help with any issues. He made the trip the wonderful experience it was. He was the total professional.
Also Cherry one of the local guides (in the one of the photos below) was very good as well, her jokes made us all laugh.
So many highlights, like the Wall, the scenery around the Three Gouges, & the panda bears to mention a few. Great trip.

Our Response

Thank you so much for your fantastic 5-star review and for sharing your lovely photos! We're absolutely delighted to hear you had such a wonderful experience on your Magnificent China tour.

Mark will be thrilled to read your kind words – he's a true professional and a valued National Escort, so it's terrific to hear how his expertise, friendliness, and dedication made such a positive impact on your journey. Cherry will also be delighted to know her humour and knowledge added to your experience – our local guides bring such personality and passion to every tour!

It sounds like you experienced some truly unforgettable highlights – walking the Great Wall, cruising through the stunning Three Gorges scenery, and meeting those adorable pandas are moments that stay with you forever. We're so pleased we could help you create these incredible memories.

Thank you for choosing Wendy Wu Tours, and we hope you'll have many stories and photos to share from your Magnificent China adventure!

Warm regards,
Caroline - Wendy Wu Tours