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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Majestic Yangtze

Monday 04 Aug 2025
Overview Rating:
This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience. 

Majestic Yangtze

Sunday 05 Oct 2025
Overview Rating:
Our Tour: Excellent
Excellent tour and guide David was amazing throughout went above and beyond to ensure we all had an amazing experience

Our Response

Many thanks for your review and we are thrilled to hear that you had a wonderful holiday with us. It’s fantastic to know that David made your tour so enjoyable.

We greatly appreciate your recognition of his efforts and I will make sure to pass on your commendation to him, I am sure he will be delighted to hear of your feedback.

Thank you once again for taking the time to share your positive experience. We hope to have the pleasure of welcoming you on another tour in the future, and who knows, perhaps with David as your guide once more! Kind regards, Jimmy, Wendy Wu Tours.

Majestic Yangtze

Wednesday 01 Oct 2025
Overview Rating:
Our Tour: Excellent
A great way to see China. With a fantastic mix of travel alternatives to see the sights

Majestic Yangtze

Friday 26 Sep 2025
Overview Rating:
Our Service: Excellent
Pleasant, courteous and efficient service received by Julia in booking our holiday and answering any questions we had.

Majestic Yangtze

Thursday 25 Sep 2025
Overview Rating:
Our Tour: Excellent
Well organised trip which covered many of the highlights of China.
The guide was knowledgeable and efficient.
Food and accommodation were excellent.
Cruise on Yangtze most enjoyable.

Majestic Yangtze

Friday 19 Sep 2025
Overview Rating:
Our Tour: Excellent

Majestic Yangtze

Sunday 14 Sep 2025
Overview Rating:
Our Service: Excellent
Steve was very helpful

Our Response

Many thanks for your review, Steve will be delighted to receive your feedback. Please do let us know if you have any questions regarding your tour. Thanks, Jimmy, Wendy Wu Tours.

Majestic Yangtze

Saturday 23 Aug 2025
Overview Rating:
Our Tour: Excellent
Our tour was absolutely amazing! From the moment we arrived at the airport, we felt safe and well looked after. Accommodation was beyond expectation, all food was outstanding and our guide was wonderful- ensuring a group of strangers quickly became good friends. Each aspect of our fantastic tour was well organised and, based on our experiences, we wouldn’t hesitate to plan a holiday with Wendy Wu again.

Our Response

Thank you so much for your lovely feedback! We’re thrilled to hear that your tour was absolutely amazing from start to finish.
We’re especially pleased to hear that your guide helped turn a group of strangers into friends, that’s exactly the kind of experience we love to create.

Your kind words mean a lot, and we can’t wait to help you plan your next adventure with Wendy Wu Tours. Kind regards, Jimmy, Wendy Wu Tours.

Majestic Yangtze

Saturday 16 Aug 2025
Overview Rating:
Our Service: Excellent
Attentive and personal

Our Response

Thanks so much for your feedback, it is sincerely appreciated. Kind regards, Jimmy, Wendy Wu Tours.

Majestic Yangtze

Wednesday 06 Aug 2025
Overview Rating:
Our Tour: Excellent
Everything about the tour was excellent, the tour guide Amanda was better than excellent, everything was well organised and punctual. All in all everything was first class - except the flights.

We flew from the UK with Air China, the way they operate international flights is to load the passengers onto the plane and when the cabin doors are closed they then start loading the luggage and cargo, the result is that the first two hours in the plane is on the ground with only a sip of water being served (no alchohol on Air China flights).

In our case the outward flight to Beijing was late arriving so the baggage was not transfered to the connecting flight and was missing when we arrived in Shanghai, no clothes or toiletries . The return was exactly the same, two hours late arriving at LHR. We wondered why the flights were full of Chines students and no westerners! Air China - never again.

Wendy Wu - drop Air China, they are not doing you any favours and are not to your standard.

Our Response

Thank you very much for taking the time to share your feedback.

We're absolutely delighted to hear that you had such a positive experience on your tour and that Amanda, your guide, exceeded expectations. We take great pride in the high standard of service our guides deliver, and it's wonderful to know everything was so well organised and ran smoothly throughout.

We are, however, very sorry to hear about your experience with Air China. While we unfortunately don’t have control over the airline’s operations, we fully appreciate how delays and baggage issues can significantly impact your travel experience. Please be assured that we take such feedback seriously and regularly review our airline partnerships to ensure they reflect the standard our customers expect from a Wendy Wu Tours holiday.

Thank you once again for your comments, both the positive and the constructive. We're thrilled you enjoyed your time on tour, and we do hope we’ll have the pleasure of welcoming you on another adventure in the future.

Jimmy, Wendy Wu Tours.

Majestic Yangtze

Sunday 27 Jul 2025
Overview Rating:
Our Service: Excellent
Prompt. Easy to understand. Effective.

- One phone call. Straightforward answer to a simple question.

- Booking process: Uncluttered. Understandable. Easy to navigate.

Our Response

Thanks so much for your feedback, it is very much appreciated. Do give us a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Majestic Yangtze

Monday 14 Jul 2025
Overview Rating:
Our Service: Excellent
Booking was very straightforward every thing was explained.

Our Response

That's great to hear, please don't hesitate to get in touch if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours

Majestic Yangtze

Friday 11 Jul 2025
Overview Rating:
Our Service: Good
Yet to go on our trip

Majestic Yangtze

Saturday 21 Jun 2025
Overview Rating:
Our Tour: Excellent
Had the most amazing holiday on our recent visit to China. The tour was so well planned allowing us to see and do so much. We upgraded on the river cruise which was good value for money. The standard of hotels were very good in every city.
We had an exceptional tour guide called Ivy who attended to our every need and often went above and beyond to help our group. Would definitely recommend Wendy Wu tours for excellent service.

Our Response

Thanks so much for your review. We're delighted you enjoyed your holiday and Ivy will be thrilled to hear of your comments. We do hope you will travel with us again! Jimmy, Wendy Wu Tours.

Majestic Yangtze

Wednesday 11 Jun 2025
Overview Rating:
Our Tour: Excellent
I’ve used imagine cruises at least 4 times this was my first time using Wendy wus but oh my God, what a blast we had 2nd to none the extra bonus was picking us up the airport and make sure we were dropped off at the gate before they finished our contact with us, which was a big extra for us because they made sure we were on the right flight at the right time at the right gate big bonus would recommend these people to anybody and I will be using these people again a big thank you to use Wendy Wus ..
A big thank you to our tour guide Lee a.k.a. Jolene
She was with us the day we arrived till the day we left it was just an extra extra Care.I really liked the way she dealt with things day and day out. She took care of everybody on anything especially when I had a couple of hiccups she sorted me out by making phone calls for me and everything a big thank you to Lee again.