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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Why Feefo?

Unlike almost every other review site, Feefo only collects reviews from customers who have completed a purchase meaning the reviewer can be linked to a real booking or customer record and you have far less chance of fake reviews

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Tour Name
Rating
Customer Review

Majestic Yangtze

Sunday 22 Mar 2026
Overview Rating:
Alison was a fantastic guide, managing a group of 15 very different people. Alison’s English was excellent and was always on hand to help with any issues 24/7. She made it very clear when we had things to do, what we needed to prepare and where we were going next. 
 
Alison is wonderfully energetic and good fun to be around, she taught us Mahjong while we were on the Yangtze cruise. A precious experience to learn mahjong in China with new friends. Thank you to Alison and all of our local guides who helped us in each location we arrived in.
 
Our Majestic Yangtze tour was awesome, and packed a great deal into a short space of time (2 weeks). 
 
We did all the must see and must do activities in China such as visiting Shanghai, travelling by bullet train, cruising on the Yangtze River, seeing the Chengdu Pandas and Xian Terracotta Warriors up close and of course walking the Great Chinese Wall early in the morning with beautiful blue skies above. 
 
In addition, on one of the optional tours, we visited the Tribe of the Three Gorges. The scenery was spectacular, the tribe guide, costumes, ships, monkeys and crying marriage show were spectacular, such a memorable highlight for us. 
 
What a fantastic tour and experience, thank you to all at Wendy Wu!

Majestic Yangtze

Monday 04 Aug 2025
Overview Rating:
This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience. 

Majestic Yangtze

Monday 26 Oct 2026
Overview Rating:
Our Tour: average
# China Tour Review – A Wonderful Country, but a Tour That Felt Too Rushed

I would highly recommend visiting China. There is so much to see and do, and it is an incredible country to explore. However, having completed this tour, I felt the itinerary was just a little too much, with very little time to relax and enjoy the experience at our own pace.

### Flights and Transfers

We flew into Beijing airport but had an internal flight to Shanghai to begin the tour. You need to be prepared to manage this transfer yourself, as you are not supported until you arrive in Shanghai. The airport is huge, and we had to navigate our way to another part of the airport to catch our connecting flight. A translator app is essential.

If you have the option of starting the tour in Beijing and finishing in Shanghai, I would strongly recommend doing so. Shanghai was the highlight of our trip, so it would have been lovely to finish there on a high. The weather also tends to get colder as you travel north towards Beijing, so ending in the warmer south was another advantage.

We flew with Air China, which does not allow online check-in from the UK. As a result, by the time we checked in at the airport, most seats had already been allocated, and my husband and I ended up sitting apart on the next two flights.

On arrival at Shanghai airport, we were met by a taxi driver who contacted our guide via his phone. She explained that she would not be meeting us at the airport and that we would see her at the welcome dinner the following day. Wendy Wu had not made us aware of this arrangement, so it was unexpected. On our return flight home, I asked our guide to help us check in, and I had to pay extra to secure seats together.

### A Very Full Itinerary

Most group tours offer a balance of excursions, free time, shows and relaxed evening meals. Unfortunately, this tour offered very little downtime.

Many days started with an early excursion, followed by lunch, perhaps a five-hour bullet train journey, and then straight to dinner. There was often no opportunity to shower or change clothes, meaning we were expected to go to dinner in the same clothes we had worn while sightseeing all day.

There was rarely even enough time to freshen up, and the constant rushing became tiring. Much of the itinerary involved travelling, and although we saw a lot of the country, we spent most of our time with the group, leaving little opportunity to explore independently or simply relax.

You also spend a considerable amount of time waiting for other group members during meals and toilet breaks, which adds to the feeling that the days are rushed.

The train toilets were not particularly pleasant, and the squat toilets proved difficult for some of the less mobile members of the group. On one occasion, I asked whether we could use the toilets at the train station before setting off on an hour-long coach journey, but we were told there wasn't time. It all felt unnecessarily rushed.

### Food and Drink

Meals were included in the tour, but most evening meals took place in restaurants rather than at the hotels. Drinks were not included, so you had to pay extra for everything, even a glass of water.

Bottled water was not provided during excursions, so make sure you take water from your hotel room each morning.

The theatre show was an excellent performance and well worth seeing. However, the arrangements felt rushed and disorganised, with problems seating people. Catering for vegetarians also seemed to be a recurring issue.

### The Great Wall and Weather

Unfortunately, the weather was dreadful when we visited the Great Wall, with torrential rain leaving us completely soaked.

Other tour operators changed their schedules to take advantage of the better forecast the following day, but our tour continued as planned. By the time we returned, we were all so wet and miserable that we decided not to go on the next excursion to the Summer Palace.

It was disappointing, as these are some of the major highlights of visiting China. I appreciate that the weather cannot be controlled, but a little more flexibility with the itinerary would have made a real difference.

### Hotels

Overall, the hotels were very nice. However, the Mercure in downtown Beijing was disappointing in terms of storage. We stayed there for four nights, but there wasn't a single drawer or shelf in the room. We had no choice but to live out of our suitcases for the entire stay.

When you are travelling for an extended period, little things like this can make a difference to your comfort.

### The Pandas – A Highlight with a Catch

One of the highlights of my trip was seeing the pandas in Chengdu. I had been really looking forward to this, but we only had two and a half hours in the park, much of which was taken up with toilet breaks.

The park was extremely crowded, and visitors were channelled through the panda enclosures, with staff encouraging everyone to keep moving. We only managed to see around a third of the park and a handful of pandas, which was disappointing given how far we had travelled to see them.

We subsequently visited Beijing Zoo, which was a completely different experience. We used a Didi taxi, which cost around £4, and entry was approximately £4 for the two of us. It was easy to get to, there were no crowds, and we had plenty of time to explore at our own pace. We were able to do this because we had paid for an extra night in Beijing at the end of the tour.

In many ways, this independent visit was far more enjoyable and relaxed than the organised panda excursion.

### Would I Recommend This Tour?

China is an amazing country, and this tour allowed us to see a great deal of it. The hotels were generally good, the sights were impressive, and the theatre performance was excellent. However, the sheer pace of the itinerary took away some of the enjoyment.

If you are confident using a translator app, Alipay for payments and Didi for taxis, I would seriously consider organising your own trip. Transport, entrance tickets and taxis can be surprisingly inexpensive, and we found the local people very helpful. Travelling independently would give you much more flexibility, allowing you to spend longer at the places you enjoy and avoid the constant rushing.

If you are less confident travelling independently, or you are a solo traveller who would prefer the reassurance of a group, an organised tour could be a good option. However, I would look carefully at other tour operators and choose one that offers a better balance of sightseeing, travel time and free time.

**My overall advice:** China is absolutely worth visiting, but don't underestimate how tiring a packed itinerary can be. You may see more on a busy group tour, but sometimes having the freedom to slow down and enjoy the experience makes for a much better holiday.

Majestic Yangtze

Monday 12 Oct 2026
Overview Rating:
Our Tour: Excellent
We had an amazing holiday, seeing things that we hand only read about or seen on YouTube. We had never been on a group tour before and didn’t really know what to expect. The other members of the group were all great to get on with and our National guide Amanda was excellent and I would like to say how professional and friendly she was. The organisation of all the tours was brilliant and I would definitely recommend Wendy Wu. The local guides were also very knowledgeable and explained everything in detail. We will look forward to booking another holiday with Wendy Wu.

Majestic Yangtze

Wednesday 07 Oct 2026
Overview Rating:
Our Tour: Excellent
A very good trip made special by our trip guide Amanda. The days were packed full of wonderful trips and there was also an abundance of food at every meal time. The hotels were also of a good standard. I would highly recommend this trip.

Majestic Yangtze

Monday 05 Oct 2026
Overview Rating:
Our Tour: Excellent
Fantastic tour. We loved every minute of it. Our tour guide Amanda was out of this world. Beautiful places to see and wonderful food. Made welcome every we went.
My only complaint was the river cruise boat. The rooms snd bedding got very damp. So must so a lot of us ending up with coughs. I had to go yo my GP when I got home. Chest infection.
Saying that, it will not stop my going on another trip again

Majestic Yangtze

Saturday 03 Oct 2026
Overview Rating:
Our Tour: average
Enjoyed it, but too busy in places. Really need to let people go back to hotels to freshen up for dinner. Also, very disappointed with flight home. We could not book seats on Air China as Wendy Wu booked flight so we ended up sitting in different seats on return flight not next to each other. The Wendy Wu person who took us to airport was no help and did not speak English. All he wanted to do was to take our picture after check in then disappeared. Not good enough

Majestic Yangtze

Friday 02 Oct 2026
Overview Rating:
Our Tour: Excellent
We were on the Majestic Yangtze tour with Wendy Wu Tours for 14 days in mid-September 2026 and what a trip it was!

All the way from Shanghai to Beijing and so much in-between from a night cruise in Shanghai to such "wonders of the world" as the Terracotta Warriors and Great Wall of China, the cities of Chengdu and Xian as we flew through China's vast countryside on bullet trains and sat in awe of how much and how fast this vast country has changed in the last thirty years. Cities of twenty million or more, sky high apartment buildings adorning every city skyline and hotels as classy as any western ones with the latest technology from robot room service to AI loos with handsets to warm them up or flush everything away. All top class- apart from one or two issues flights with Turkish Airlines and stopovers in Instanbul.



The real highlights however weren't the vast distances we travelled but the people we travelled them with-our multinational group from the UK, Australia and USA-and the entertainment we enjoyed on our gorgeous four night cruise on the Yangtze River sailing through the Three Gorges Dam with the staff providing the evening entertainment and even the Captain joining in, the tours of silk and jade factories, the Forbidden City & the gorgeous Sacred Garden by day and Xian's medieval City Walls lit up by night as well as delicious Chinese food every day served on our "Lazy Susan for all to share. We got a full-on taste of China, its rich medieval heritage and its people today not as we might portray them from western media but as a people as welcoming and friendly as anywhere else and apart from Tinnaman Square free to say-often in English and always very respectfully- what life is like in China today.



It was everything we hoped for -and more. But the Star of our Tour undoubtedly was our main guide Gary (all Chinese guides it appears have an English name) who not only kept us all on time and in line with phrases such as "Gary's Family", "Follow the flag", Sticky Rice (keep together) and "One Dollar" (someone is missing)/ "Two Dollar" (everyone's here) but with his "Chinglish", his inexhaustible good humour (at least one joke a day) and his genuine concern for and attention to detail with all 23 of us. This was more than a 'personal touch' or company training. This was Gary, knowledgeable, caring,funny and always smiling; one, if not, the best tour guide we have ever had and a huge compliment to Wendy Wu who it seems sets the standard as all the guides we met seem to know her personally. Gary and Wendy Wu made our tour of China both special and memorable and for that my wife and I are extremely grateful.

Majestic Yangtze

Wednesday 16 Sep 2026
Overview Rating:
Our Service: Excellent
Very professional and answered all our queries.

Our Response

That's great to hear and do let us know if you have any further queries, we're always happy to help.

Kind regards

Jimmy, Wendy Wu Tours

Majestic Yangtze

Saturday 06 Jun 2026
Overview Rating:
Our Tour: Excellent
Excellent holiday, very impressed with China. Susan our guide was wonderful. The food was terrific. The trip is go go go throughout so we feel quite exhausted afterwards. I don’t recommend Air China so in retrospect I would want to fly with another airline. However it was a direct flight and most others are indirect.
River cruise ship was nice but it didn’t start sailing till the second day of boarding so it’s really a three day cruise with four nights on board.

Majestic Yangtze

Thursday 28 May 2026
Overview Rating:
Our Service: Excellent
Booking experience was very professional. Julia handled all questions which we had knowledgeably and helpfully.

Majestic Yangtze

Sunday 17 May 2026
Overview Rating:
Our Tour: Excellent
Never a dull moment! So much to see and do, and Bruce and the local guides kept our small group on the go - never a dull moment, and always professional and aware of all our needs.
The cruise was a great opportunity to relax.
First rate intro to China.

Majestic Yangtze

Sunday 17 May 2026
Overview Rating:
Our Service: Excellent
Well organised and every effort made to accommodate personal food requirements.

Majestic Yangtze

Thursday 07 May 2026
Overview Rating:
Our Service: Excellent
Very helpful, polite and professional.
Emails until point of booking then a very courteous phone call to book.

Our Response

Thank you for your kind review, I’m so glad to hear that you found our team helpful, polite, and professional throughout the booking process.

It’s great that the email communication worked well for you, and that the final phone call to book was courteous and smooth. We always aim to make arranging your trip as easy and pleasant as possible, right from the very first enquiry.

We hope you had a wonderful time in China, and we’d love to help you plan another adventure in the future.

Kind regards,
Jimmy, Wendy Wu Tours

Majestic Yangtze

Thursday 07 May 2026
Overview Rating:
Our Service: Excellent
The lady I spoke to was very helpful and friendly