Overall a good introduction to a beautiful part of China. The huge number of visitors and necessary queueing to visit each attraction was rather challenging (I prefer my nature quiet and unspoiled) but I recognise that this is how China does it with a huge population wanting to travel.
The itinerary for the cruise on Erhai Lake was misleading. We went out on a simple boat for about 40 mins to the centre of the lake and stayed there - no interesting views of the lake shore or the other side of the lake and any cormorant fishermen I'm told disappeared over 20 years ago when the much polluted lake was cleaned up and villagers moved inland.
Edward, our national guide, was very caring and much appreciated.
Food and accommodation of a high standard, no health issues.

The itinerary was not met. The National guide is too old to lead.

The Holiday locations were outstanding. The Organisation was a mixed bag, with most of the local Guides being Excellent, however one guide was not at all fit to be a guide resulting a a older person reduced to tears after getting lost at a crowded rail station due to his lack of attention. Food was the biggest disappointment, same dishes and mundane taste cooked for the western palate, not the good stuff one ate at the local restaurants when the meals were not a part of the package. The National Guide attempted to please but this resulted in individuals influencing the activities that impacted the rest of the group.... A good example of this was the Farewell Dinner, which was held at 16:30 in the afternoon as a individual wanted to go shopping.

Services and tourist guides are very good. The scenery and tour sites are marvellous but the cuisines needs to getting to. Maybe a bit more plain and less spicy food will suit the western stomache. Did have stomach problems for the first few days. Food is generally to spicy and oily.

They answered the telephone in reasonable time. They appeared to be very efficient, and it did not take me long to make the booking. They helped me with a query I had about completing the advance passenger information.