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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Vietnam & the Reunification Express

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent

Our Response

Thank you for taking the time to leave us a 5 star review following your recent Vietnam & Reunification Express tour.

We really appreciate this 5 star review,

Vietnam at a Glance

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
Very interesting itinerary comprising lots of different facets of the country
The guide duc was especially good and informative and went above and beyond to look after us all
The group was great as well and I really enjoyed it

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear how much you enjoyed the Vietnam at a Glance tour and that the itinerary gave you such a rich and varied experience of the country.
It’s wonderful to hear that Duc made such a positive impact on your trip — going above and beyond to look after the group. We’ll be sure to pass along your kind words to him. We’re also so glad your group dynamic added to the enjoyment of your journey.

Thank you again for taking the time to share your experience. We’re thrilled you had such a great time and would love to welcome you on another adventure soon!

Vietnam Panorama

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Or who dealt with my inquiry was friendly and professional.He listened to me and gave me the information I needed to make my decision.

Our Response

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you received friendly and professional service. It’s great to know that our team member listened carefully and provided the information you needed to make your decision.
We really appreciate you taking the time to share your experience, and we’re so pleased to have another happy customer!

2380424

Sunday 22 Feb 2026
Overview Rating:
Our Tour: Excellent
This was a well paced excellent holiday. Hoi An could have done with another day for a bit more of a look around. Didn't get to see much of Ho-Chi Minh either. The visit to Chu-chi tunnels was good but because of traffic it takes up the entire day. The time on Hai-Long and the Mekong river cruise were both amazing and amount of time spot on (although finishing the cruise was a bit hard as it was so good). For me the highlight was Ankhor-Watt, again this could have had another day, primarily due to the weather as it is very hot after noon, so visiting the sights on a couple of mornings with other functions (or free time) would be good. Having said all of the above, it really is only feedback as this was a brilliant holiday. The guides particularly Tuan in Vietnam and Peaches in Cambodia were excellent. This is the third tour we have booked with Wendy Wu and there will likely be more. Thank you

Our Response

Dear Barry,
Thank you so much for your lovely 5-star review. We’re delighted to hear you had such a brilliant holiday. We truly appreciate your helpful suggestions and your continued loyalty. We very much look forward to welcoming you again in the future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Angkor to the Bay

Saturday 07 Feb 2026
Overview Rating:
Our Tour: Excellent
Went to Cambodia and Vietnam with Wendy Wu Tours - our guide in Cambodia - Vutha Dam was so attentive and helpful - he went above and beyond to make sure we had the best possible experience .

Our Response

Thank you so much for sharing your experience!

We are delighted to hear you enjoyed your Angkor to the Bay tour.
Vutha Dam is truly dedicated to giving guests the very best, and we’re thrilled to know he made your time in Cambodia so memorable. We’ll be sure to pass on your kind words to him.

Thanks again for travelling with us us and we hope to welcome you on another trip soon.

Vietnam at a Glance

Friday 06 Feb 2026
Overview Rating:
Our Tour: Good
We had an excellent tour guide Bui Anh Duc. The tour was packed full of different experiences and we learnt a great deal about the wonderful country of Vietnam. The tour was well organised and ran very smoothly

Our Response

Thank you so much for your lovely review of our Vietnam at a Glance tour.

We’re delighted you enjoyed the variety of experiences and that Bui Anh Duc helped make your trip so memorable. |We will be sure to pass on your comments.
It’s great to hear everything ran smoothly.

We’d love to know what could have made your experience a full 5 stars, as your feedback helps us keep improving.

We hope to welcome you on another adventure soon

55032

Thursday 05 Feb 2026
Overview Rating:
Our Tour: Excellent
This tour was a wonderful adventure through Cambodia and Vietnam. So many new experiences very different to what we are accustomed to. The hotels and food were generally very good and our tour guides were very friendly and informative with everything running like clockwork. The 'historic' visits covering the Cambodian Killing Fields and the Vietnam War were covered in an informative and sensitive manner. The 'cultural' visits included an overnight stay on the amazing Halong Bay and a visit to the enchanting and relaxing Hoi An. We were impressed with Phnom Penh, more so than Saigon, although a highlight of the latter was dinner in the dark at the Noir Restaurant. And we didn't want the tuk-tuk and cyclo rides to end. The four day cruise down the Mekong was relaxing and included some interesting visits to observe life along the river. The boat itself was very nice.

All in all we thoroughly enjoyed our third Wendy Wu Tour (after China and Egypt) and would highly recommend.

Our Response

Thank you so much for sharing your wonderful review of our Classic Mekong tour.

We’re delighted to hear you enjoyed the beautiful mix of history, culture and new experiences across Cambodia and Vietnam, and that both the hotels and our friendly guides helped make your journey so memorable. It’s lovely to know the Mekong cruise, Halong Bay stay and your time in Hoi An were highlights.

We truly appreciate your continued loyalty on your third Wendy Wu Tour and are thrilled you’d recommend us. Thank you.

We hope to welcome you on your4th Wendy Wu tour soon.

27395751

Wednesday 04 Feb 2026
Overview Rating:
Our Tour: Excellent
I recently completed a wonderful group tour of Vietnam with Wendy Wu Tours, which I booked direct. The package was all-inclusive, covering all flights, accommodation, transfers, sightseeing, and meals. It was incredibly convenient, as I only had to manage my own travel to and from my local airport and drinks.

Wendy and our national tour guide, Duc, managed every detail perfectly to ensure the trip was memorable and that we experienced the best of Vietnam. This was my second trip with this company, having previously traveled with them to China over ten years ago.

I highly recommend Wendy Wu Tours for anyone looking for a well-organised travel experience.

Our Response

Dear Deanne!
Thank you so much for sharing such a lovely review! We’re delighted to hear how much you enjoyed your Vietnam tour and that everything ran so smoothly. It’s wonderful to know this was your second trip with us, and we truly appreciate your recommendation. We hope to welcome you on another adventure again soon.

Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Vietnam & the Reunification Express

Tuesday 27 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent assistance in choosing which elements to choose for our holiday.very pleasant staff.

Vietnam & the Reunification Express

Tuesday 20 Jan 2026
Overview Rating:
Our Service: Excellent
They provide a comprehensive itinerary with some great additional, cost effective, alternatives such as extending your stay in Vietnam. I’ll report back after the trip about just how good the overall experience was

Vietnam & Cambodia Discovery

Saturday 17 Jan 2026
Overview Rating:
Our Service: Excellent
Accurate information and concise description of the tour and other options. Discounts not as generous as G Adventures but previous experience of touring with Wendy Wu in Japan swayed us.

Our Response

Thank you for sharing your honest feedback.

We are pleased to hear that you found the information accurate and the tour details clearly explained, including the alternative options available. It is especially rewarding to know that your previous experience touring with us in Japan gave you the confidence to choose Wendy Wu Tours again. We truly appreciate your loyalty and trust this next adventure more than lives up to your expectations.

Kind regards,
Jimmy
Wendy Wu Tours

55032

Friday 02 Jan 2026
Overview Rating:
Our Tour: Good
Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

Our Response

Many thanks for your time on the telephone yesterday and allowing me to address your feedback. I am delighted we have resolved matters to your satisfaction and do let me know if I can be of any further assistance. Kind regards, Jimmy McLean, Customer Service Manager

Mekong Explorer

Monday 22 Dec 2025
Overview Rating:
Our Tour: Poor
Your company made a mistake on our Vietnam visa.
We were unable to go.
I rate your attention to detail as very very bad

Our Response

We sincerely apologise for the visa error that prevented you from joining your Mekong Explorer tour. This administrative mistake understandably caused disappointment and frustration.

We take our responsibility for visa arrangements seriously, and this did not meet our usual high standards of customer care. We are genuinely sorry.

We have been in touch with you to rearrange your Mekong Explorer tour for next year, and our team will ensure every detail is managed with care. We are committed to providing the experience you were promised.

Thank you for giving us the chance to put this right.

Vietnam & Cambodia Discovery

Sunday 21 Dec 2025
Overview Rating:
Our Service: Excellent
Excellent - consultant (Lucy) has been pleasant, knowledgeable and communication has been prompt and helpful.

Our Response

Thank you so much for your wonderful feedback, Diane. We're thrilled that your booking experience has been so positive, and we're delighted that Lucy has made the process smooth and enjoyable.

We're equally excited about your upcoming tour and confident it will be just as fantastic. If you need anything else before you travel, please do get in touch.

Thank you for choosing Wendy Wu Tours!

Christmas in Vietnam

Monday 15 Dec 2025
Overview Rating:
I had a wonderful time and loved experiencing the country of Vietnam and the culture and people. The guide was outstanding and we had a lovely group of people to share it all with.