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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Treasures of Malaysia, Borneo & Singapore

Thursday 05 Feb 2026
Overview Rating:
Our Service: Excellent
After an unsatisfactory first call with a different person, I called back and booked my holiday with Natasha, who was professional and helpful. This will be my second trip with Wendy Wu Tours. These holidays are not cheap but are comprehensive and fully inclusive, which is ideal for the solo traveller.

Treasures of Malaysia, Borneo & Singapore

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service from Beau when booking a tour with rearranged flights. Thank you.

Our Response

Thank you for your feedback.

We are delighted to hear that Beau provided excellent service while assisting with your tour and rearranged flights. We trust everything goes smoothly on your upcoming trip and that you enjoy the experience to the fullest.

Kind regards,
Jimmy
Wendy Wu Tours

Wildlife of India

Tuesday 13 Jan 2026
Overview Rating:
Our Service: Excellent
Arti has been really helpful with my latest booking. Giving me time and space to make the right holiday choices.
I have now booked 4 trips with Wendy Wu for the following reasons;
First trip to Borneo was faultless. The tour director Wayne created a memorable trip for all of us, and a year on, all of us remain in contact. The mix of restaurants/cafes chosen was just right , the food was good everywhere. Wayne was calm and professional in all situations and as a result I felt confident to go ahead and book further trips.
Nikki in the flights department has been exceptional, re my trip to Indonesia. She has delivered a personalised service for a very fair and reasonable price.
Overall I would say Wendy Wu has got it right on every level; varied tours, good quality accommodation and meals, backed up by an approachable back office that treat you fairly and give good value for money.

Our Response

Thank you for your wonderful and detailed feedback.

We are thrilled to hear that Arti has been so helpful with your latest booking, giving you the time and space to make the right choices. It is fantastic that your experiences with Wayne in Borneo and Nikki in the flights department have left such a positive impression. We are delighted that our mix of tours, accommodation, meals, and supportive back-office service has met your expectations across multiple trips. We trust your latest adventure with Wendy Wu Tours will be just as memorable and enjoyable as the previous ones.

Kind regards,
Jimmy
Wendy Wu Tours

Best of Borneo

Saturday 29 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent from initial booking until conclusion of holiday.

Treasures of Malaysia, Borneo & Singapore

Monday 27 Oct 2025
Overview Rating:
Our Service: Excellent
Always good and attentive

Treasures of Malaysia, Borneo & Singapore

Monday 15 Sep 2025
Overview Rating:
Our Service: Excellent
On line booking clear instructions and initial information requested was just sufficient to book and pay a deposit.
Liked the option to view alternative flights as the one offered included long transfer times.

Our Response

Many thanks for your review and do let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Wonders of Indonesia

Sunday 24 Aug 2025
Overview Rating:
Our Service: Excellent
I’ve completed one amazing tour to Borneo with Wendy Wu and I’ve just booked my second holiday with them.
At the booking of this second holiday Andy offered me answers to my multiple questions. This ultimately gave me the reassurance, confidence and information I needed to make my travel decisions. I’m planning a big holiday taking in multiple countries so it wasn’t a straightforward booking.
I had a wonderful first Wendy Wu tour and I cannot recommend them highly enough. I felt confident embarking as a solo because the paperwork and information was thorough and told me everything I needed to know. I even had the WhatsApp number of my guide, so made contact prior to leaving UK. He met my arrival flight (I arrived 3 days before tour start) and transferred me to the Tour hotel. Wayne was a fantastic national guide and remained with us the whole time. He was as professional, giving the same care and attention to every client in the group. Everything about that holiday was faultless. From the itinery to the accommodation to the food. As a solo who rarely eats out, the variety of restaurants visited and cuisine on offer, was a constant delight. I have no hesitation in recommending Wendy Wu tours.

Our Response

Thanks so much for your detailed review, we are delighted that you enjoyed Borneo and will pass on your comments to Wayne. He will be delighted! Do let us know if we can help you with your further travel plans. Kind regards, Jimmy, Wendy Wu Tours.

Treasures of Malaysia, Borneo & Singapore

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
Very personal. Staff are keen to help and make their trips memorable from the first conversation until the return after the trip.

Our Response

That is so good to hear and thank you so much for the lovely review. We are always on hand to help and please do give us a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Treasures of Malaysia, Borneo & Singapore

Friday 01 Aug 2025
Overview Rating:
Our Service: Excellent
Very friendly, knowledgeable and helpful. Looking forward to a great holiday experience

Our Response

And I'm sure it'll be wonderful! Do let us know if you have any questions regarding your tour.
Kind regards, Jimmy, Wendy Wu Tours.

Best of Borneo

Friday 11 Jul 2025
Overview Rating:
Our Service: Excellent
From beginning to end the tour was fantastic as was the pre- tour doucmentation, service etc, The tour guide (George Pu) was exceptional in ensuring everything ran smoothly eg getting on and off, trains, boats and planes with all our luggage, booked seats and picnic lunches (which were all delicious and of a verey high standard) I would describe the tour as and experiince or rather a range of interesting and diverse experiences. George read the group well and adapted the plans etc appropriately to the circumstances. We were offered the best opportunity to see the old and new China. The hotels were of a very good standard and the meals were all superb - all on tables of 8 (there were 16 of us), all Chinese, giving us an opportunity to experince a range of local cuisines. An added plus was a very nice group of fellow travellers. Hence it was great fual

I thouroughly reccommend this tour and if George is your guide you will have a fantastic time.

I have already booked another Wendy Wu tour for next year.

Our Response

Thank you so much for your review, and for the lovely email you also sent to us. George will be delighted to hear of your feedback and we are all thrilled that you had a wonderful tour. Jimmy, Wendy Wu Tours.

Best of Borneo

Wednesday 26 Mar 2025
Overview Rating:
Our Service: Excellent
Very friendly voice (Cheryl) at the end of the phone. She couldn't have been more helpful in setting up my 'Best of Borneo + 3 days stop-over in Singapore' holiday for March 2026. She understood my needs as an 'older' solo traveller and she was very sympathetic to my requirements.

Gems of China

Thursday 20 Mar 2025
Overview Rating:
Our Service: Excellent
This will be my first holiday I have taken since my wife passed so I did not want to extend my holiday by having a stopover at the end and fly from Birmingham so your young representative dealt with the matter to my satisfaction so I booked the gem of China tour
You also showed Borneo at your show at the Beau Desert Golf Club which I am thinking about for next years holiday
So we’ll done to your two representatives who attended this event

Best of Borneo

Tuesday 22 Oct 2024
Overview Rating:
Our Service: Excellent
Excellent online booking system

Best of Borneo

Friday 17 Feb 2023
Overview Rating:
Our Service: Excellent
Very informative sales dept and were able to confirm a tour for April 2024 and offered a discount as we have travelled with the company twice before.

Best of Borneo Tour

Tuesday 22 Oct 2019
Overview Rating:
Our Service: Excellent
I hope the holiday will be as good as my booking experience , Elexia was knowledgeable and excellent in every way

Our Response

Hi Graham,

Thank you for your 5 star review!

We are delighted to hear that you had such a great booking experience with Alexia, and that you thought she was knowledgeable and excellent in every way! We will be sure to let her know!

Kind regards

Wendy Wu team