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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

66052-PRE

Sunday 13 Oct 2024
Overview Rating:
Our Service: Excellent
I hope this tour to Asia is as well organised, well constructed and enjoyable as my tour to China was last year

Grand Tour of China

Sunday 13 Oct 2024
Overview Rating:
Our Tour: Excellent
We had been to Hong Kong & Beijing before, but the Grand Tour was a whole new level of understanding of China. The trip organisation by Wendy Wu was faultless & our national guide, David He, was exceptional, showing patience & understanding where needed plus a great knowledge of China. He worked hard to satisfy Gluten / Veggy food needs – not always easy with this style of meal service. Local guides in each town were also really good. Hotels varied from good to great, with priority usually being location. The Yangshuo hotel, for example, was a bit older but we stepped straight out onto West St, and breakfast was simple but had an exceptional view. There is a lot of travel involved with 3 each internal flights & trains, but Chinese trains & airports put the UK to shame! Overall the food was at least good sometimes great. Breakfast did not always include a wide ‘Western’ selection but then we were foreigners in China - How many foreign breakfast options do UK hotels have? Bus management was brilliant – a snap of the electronic fingers & it was there. We had not done a ‘follow the flag’ holiday or used Wendy Wu before. We will definitely do both again. Thanks again David. 

If you are considering a long trip in China for the first time – lessons we learned:
> Grand tour lunch & dinner is 26 days of Chinese food, with set dishes, off a lazy susan except for a few packed lunches & the Yangtze cruise. Some of the dishes may not be to your taste – be flexible.
> You will need to handle your luggage – journeys involve suitcases + escalators + airports & stations
> Out walking at night in China - this is the safest I have ever felt either at home or travelling.
> Don’t think too hard about the tip pot, it just works, saving time & hassle.
> Alipay attached to your UK credit card is super quick & easy to use if you have an active phone.
> Install Wechat to contact family in case you cannot get Whatsapp to work – basically the same (Family will also have to install).
> VPN’s did not reliably work. But they do have 30 day money back warranty. I tried Express / Nord
> If your phone accepts e-sim, get one. Ours gave us access to Western websites with no VPN and always worked.
> You may be sharing China with lots of domestic tourists – check when their major holidays are.
> The Yangtze cruise was great & we are happy we did not upgrade either room or meal options. Upgraders were equally happy with their choice - do not worry about it.
Totally recommended.
Paul & Tracy

Wonders of China

Thursday 10 Oct 2024
Overview Rating:
Our Tour: Excellent
Amazing and wonderful ‘full on’ tour - How else could you fit everything in.

Classic China

Thursday 10 Oct 2024
Overview Rating:
Our Tour: Good
On this tour we covered a lot of ground and felt that we saw a huge amount. Our National guide Ivan was outstanding and worked tirelessly the whole 21 days to make sure we were happy and well looked after. The local guides were also brilliant. The hotel standards were all excellent and all the transfers were well managed and comfortable. We should have looked more closely at our flights as we arrived very late ( 11pm) after 24 hours travelling and had an early 5.30am start. We let Wendy Wu arrange the flights but I think if we had looked closer we could have chosen different flights and would have flown direct to Beijing a day earlier to help with the 7 hour time difference. The food was interesting at the start of the holiday but became monotonous as we had a lazy susan of similar dishes presented to us for lunch and dinner every day. It would have helped us all if the guides had taken us to an Italian or other western food restaurant occasionally. The 3 night cruise on the Yangtze River gave us a break from the lazy susan Chinese food and white rice but we had to pay for that as an upgrade.
The holiday schedule was very full and busy with very little time to relax, but we really saw and experienced a lot of China both on an off the beaten track. We had an amazing time with our 24 travel companions and I would recommend this holiday as great way to visit China.

China by Land, Japan by Sea

Wednesday 09 Oct 2024
Overview Rating:
Our Service: Good
Went to their 1st event in Wales.

Found it very interesting and we booked a holiday with a small discount for attending the event.

Had a very informative consultant so it was a very pleasant experience

So far so good , just hope the holiday lives up to the wonderful experience they were selling!

Ancient Empires of China & Japan

Wednesday 09 Oct 2024
Overview Rating:
Our Tour: Good
Very well organised, the guides were great. The accommodation in China was a far higher standard than expected, and the foot massage in Yangshuo was fantastic! Our only criticisms would be in Japan the split of time between shrines/temples and gardens could have been different to allow more time in the beautiful gardens and a little less in the temples which all became a bit samey towards the end. The other issue for us was the excessive amount of time devoted to shopping in both countries. We felt this could be severely cut back to allow more time to enjoy the natural wonders of each country. The one other bug bear was the cost of all the additional trips in China which were far more than we had been led to believe and meant having to get more cash out on two occasions. That said they were largely worth doing.

Classic China

Wednesday 09 Oct 2024
Overview Rating:
Our Tour: Excellent
This trip was amazing. The organisation, value, National and local guides could not be faulted. We left with a far better understanding of the social, cultural, historical and natural world aspects of China.

Ultimate China

Tuesday 08 Oct 2024
Overview Rating:
Our Tour: Excellent
A comprehensive opportunity to see the principal historical sites, towns and varied landscapes of both China & Tibet. Bullet train journeys added to the sightseeing enjoyment of the holiday. Our guide spoke very good English and was often able to expand on the more recent political history of China & Tibet. The tour schedule could be somewhat physically tiring at times but meals were good and cuisine varied. Hotel accommodation was also good. We would really recommend the optional Sichuan Opera performance we attended in Chengdu.
Our particular highlights would include The Great Wall, The Terracotta Army, The Li River cruise, Pandaland, Lijiang, Shangri-La, Lhasa and the Potala Palace and the final evening cruise in Shanghai.
Using the internet was problematic and we were unable to use the recommended Chinese WeChat & AliPay phone payment systems but Yuan paper money was always accepted and in some locations Western credit cards and ATMs were used without problems.

Ancient Empires of China & Japan

Tuesday 08 Oct 2024
Overview Rating:
Our Tour: Excellent

Grand Tour of China

Monday 07 Oct 2024
Overview Rating:
Our Tour: average
The tour was generally OK but I expected better for the increased cost. The sights in China were fabulous but the food was poor. Chinese food for breakfast, lunch and dinner for 26 days was bland and repetitive.

Dreams of Nature

Monday 07 Oct 2024
Overview Rating:
Our Tour: Excellent
Dreams of Nature UKQ660552
5th to 27th September 2024

This was without no doubt my one of the best and
truly felt like a Wish and Dream come true fulfilled
with absolutely excellent experiences and bringing back lifetime lingering memories

It was very well organised with detailed daily itineraries and seamless tour culminating in my safe return home. The Travel Consultants are very friendly, knowledgeable and very professional in portraying its Owner Wendy Wu's passion, enthusiasm and offering a unique travel experiences not only as China but worldwide Tours

The Hotels were of high quality standards and unique in its own ways!
.
Our National guide Raymond Lu was very professional with excellent historical and Geographical knowledge, fantastic customer services, always eager to help and support with positive attitude and always had a good focus for care safety and with great attention to details no matter how minute it may appeared throughout the journey - be it Hotel check in, comfort breaks dietary requirements, Bullet train and cruises checking and
to endless lists of the questions etc fellow travellers!
We were also fortunate to have local guides Oscar,LJ and Peter showing their respective regions with Passion expertise and made us feel welcoming

I would highly recommend without any hesitations to Feel, See, smell, Taste, Hear and experience with Difference these incredible Natural wonders of China - my favourite Zhangjiajie and the national parks with breathtaking and stunning views of the sandstone pillars,gorges and the canyons- unique experiences walking on the Glass bridge and the walkways.
The magnificent Yangtze River Cruise with the Professional and friendliest Crew ever, Three gorges Dam with its historical and magnificent Engineering feat and the Upstream & Downstream Ship upliftment and many more excursions were well organised My another favourite was the
Part of Tibet - Nine Villages Valley with mesmerising crystal clear lakes,Rivers Waterfalls and natural , serene and tranquil views

The culinary dietary requirements as a vegetarian were well looked after plus all the local folklore and evening entertainments were amazing!

In my views China is openly welcoming back Tourism and I will certainly look forward to explore other known parts of China and book the tour with One & Only Wendy Wu Tours my all time Favourite.

Dreams of Nature UKQ660552 certainly exceeded my expectations 😘

With much appreciation and from the bottom of my heart I Would like to say a big "Thank You to All at Wendy Wu Tours in making this dream come true!

Acknowledging the virtual Tour clip with Wendy and her Top Team first visit after China reopened made my heart set to visit these lovely place - want to revisit the dream !!!

Wonders of China

Sunday 06 Oct 2024
Overview Rating:
Our Tour: Excellent
Excellent trip. Britney, the tour guide was superb. Hotels were very good with Western and Chinese breakfast buffet. Very tasty Chinese lunch and evening meals.
Well organised visits to lots of iconic places such as Tianimum square, Great Wall, Terracotta warriors, Giant pandas.
Stunning scenery along the Yangtze river and especially in Guilin and along the river.
2nd tour I have done with Wendy Wu and would strongly recommend them.

Wonders of China

Saturday 05 Oct 2024
Overview Rating:
Our Tour: Excellent
A really well organised tour. AMAZING guides. Some very long days which leave you tired but this means you get to see some incredible sights.

Ancient Empires of China & Japan

Saturday 05 Oct 2024
Overview Rating:
Our Tour: Excellent
Fantastic tour. The pace of tour is fine if you are fit but not ideal for unfit people or those with mobility problems. These groups struggled on our tour. China was an amazing country with friendly people, scenery was beautiful.
Japan was great too again beautiful country with lovely people

Grand Tour of China

Saturday 05 Oct 2024
Overview Rating:
Our Tour: Excellent