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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Christmas in China

Friday 06 Mar 2026
Overview Rating:
Our Tour: Excellent
The tour was jam packed of activities!
Jason was such an awesome guide who made our tour experience top notch. When issues arose he dealt with them promptly. The pandas were a personal highlight. Would definitely recommend. Good value for money!

Our Response

Hi there,

Thank you so much for your wonderful review, and for sharing your fantastic photos with us! It’s always such a pleasure to see our travellers’ experiences through their own lens.

We’re delighted to hear how much you enjoyed your Christmas in China tour. It sounds like it was a truly memorable trip, and we’re so pleased that Jason helped make the experience so great. Our guides really do play a huge part in bringing the destination to life, so we’ll be sure to pass your kind words on to him.

And of course, meeting the pandas is always a highlight, they’re hard not to fall in love with!🐼

Thank you again for travelling with us and for recommending the tour. We hope to welcome you on another adventure with Wendy Wu Tours in the future.

Warm regards,
The Wendy Wu Tours Team

Wonders of China

Thursday 05 Mar 2026
Overview Rating:
Our Service: Excellent
Fantastic customer service from Stephen. We are very pleased to have booked with them. The tour offered us fantastic and includes so many extras. The company have excellent reviews for their tours. Highly recommended

China Uncovered

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Very likeable people in your customer service team . Informative helpful and not pushy as some travel agents can be , felt good dealing direct

Our Response

Thank you for your lovely feedback!

We’re really pleased to hear that you found the booking process easy from start to finish and that our customer service team were helpful, informative and easy to deal with. Creating a relaxed, no-pressure experience is something we aim for, so it’s great to know that came across.

We’re delighted you chose to book directly with us and hope you have a fantastic time on your tour when the adventure begins!

Kind regards,
The Wendy Wu Tours Team

Classic China

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
The booking service was very good, all my questions were answered by a knowledgeable and professional lady. A very smooth booking service.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that your booking experience was seamless and that all your questions were answered clearly by our knowledgeable and professional team member. It’s wonderful to know the process felt smooth from start to finish.We truly appreciate you taking the time to share your experience, and we’re thrilled to have you travel with us.

If there’s anything else you need as you prepare for your trip, we’re always here to help.

Wonders of China

Friday 27 Feb 2026
Overview Rating:
Our Service: Excellent
Cheryl Johnson was a fantastic help when booking our trip. She explained the booking process as we went along and was very knowledgeable.

Our Response

Thank you so much for your wonderful 5‑star review! We’re delighted to hear that Cheryl Johnson was such a fantastic help when booking your trip. It’s great to know she guided you clearly through the process and that her knowledge made everything easier for you.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.

If you need anything else as your trip approaches, we’re always here to help.

Gems of China

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Really easy, friendly and professional, nothing was a problem. We had a couple of requests that were accommodated, excellent

Our Response

Hi Paul,

Thank you very much for your kind feedback!

We’re delighted to hear that you found the service easy, friendly, and professional, and that your requests were accommodated without any hassle. That’s exactly the experience we aim to provide.

We hope you have an amazing time when your tour comes around. If there’s anything you need in the meantime, please don’t hesitate to get in touch.

Best regards,
The Wendy Wu Tours Team

Grand Tour of China

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Easy transition to booking the trip ,the wait will be the hard part but looking forward to it.

Our Response

Hi Gary,

Thanks so much for the five stars!

We’re really pleased to hear you found the booking process easy — now it’s just the waiting that begins! We promise it’ll be worth it, and there’s plenty to look forward to as your trip approaches.

If you need anything at all while you’re counting down, just let us know.

Best wishes,
The Wendy Wu Tours Team 😊

Gems of China

Sunday 22 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent customer service - responsive and knowledgeable.

Our Response

Thank you for taking the time to leave us your kind review and 5 stars.

We are so glad that you have found our service to be excellent - this is what we strive for every time.

We look forward to welcoming you on your tour.

Ancient China

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent. Easy to follow. Prompt confirmation.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found the process excellent, easy to follow, and that your confirmation arrived promptly.
We really appreciate you taking the time to share your experience, and we’re here if you need anything else as you prepare for your trip.

Classic China

Wednesday 18 Feb 2026
Overview Rating:
Our Service: Excellent
The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Wonders of China

Monday 16 Feb 2026
Overview Rating:
Our Service: Excellent
Great on the phone very efficient and clear looking forward to holiday 👌👌

Our Response

Thank you for taking the time to leave us this 5 star review, we really do appreciate it.

We are delighted that you have found our service efficient and clear.

We now look forward to welcoming you on your tour.

A China Experience

Saturday 14 Feb 2026
Overview Rating:
Our Service: Excellent
Great service , prompt replies

Our Response

Thank you so much for your 5‑star review!
We’re delighted to hear that you’ve had a great start with us.
It’s wonderful to know you’ve experienced great service and prompt replies — that’s exactly what we aim for.

If there’s anything more we can help with as you continue your journey with us, we’re always here and happy to assist.

Grand Tour of China

Saturday 14 Feb 2026
Overview Rating:
Our Service: Excellent
Liz in Auckland has answered all our questions and made what travels extras that we want to do SOOO easy.
This is going to be our second Wendy Wu adventure and looking forward to it. China here we come.
Thank you again for the selection as there are so many to choose from and your team do an awesome job:)

Our Response

Hi Murray, thank you so much for taking the time to leave a review about the amazing service you received from the lovely Liz! We're delighted that you're now looking forward to your second Wendy Wu tour - wishing you a wonderful time in China when it comes around!

55032

Thursday 05 Feb 2026
Overview Rating:
Our Tour: Excellent
This tour was a wonderful adventure through Cambodia and Vietnam. So many new experiences very different to what we are accustomed to. The hotels and food were generally very good and our tour guides were very friendly and informative with everything running like clockwork. The 'historic' visits covering the Cambodian Killing Fields and the Vietnam War were covered in an informative and sensitive manner. The 'cultural' visits included an overnight stay on the amazing Halong Bay and a visit to the enchanting and relaxing Hoi An. We were impressed with Phnom Penh, more so than Saigon, although a highlight of the latter was dinner in the dark at the Noir Restaurant. And we didn't want the tuk-tuk and cyclo rides to end. The four day cruise down the Mekong was relaxing and included some interesting visits to observe life along the river. The boat itself was very nice.

All in all we thoroughly enjoyed our third Wendy Wu Tour (after China and Egypt) and would highly recommend.

Our Response

Thank you so much for sharing your wonderful review of our Classic Mekong tour.

We’re delighted to hear you enjoyed the beautiful mix of history, culture and new experiences across Cambodia and Vietnam, and that both the hotels and our friendly guides helped make your journey so memorable. It’s lovely to know the Mekong cruise, Halong Bay stay and your time in Hoi An were highlights.

We truly appreciate your continued loyalty on your third Wendy Wu Tour and are thrilled you’d recommend us. Thank you.

We hope to welcome you on your4th Wendy Wu tour soon.