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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Classic China

Sunday 03 Nov 2024
Overview Rating:
Our Tour: Excellent
We had a great tour with Wendy Wu. Our ******, Ivy was excellent. She was always ready to help, especially with our vegetarian diet. Our group bonded very well, which made it more enjoyable.

Classic China

Thursday 31 Oct 2024
Overview Rating:
Our Tour: Excellent
This is a great trip that covers a lot of ground and showcases some of the best that China has to offer. The Wendy Woo team in China is tremendous... totally dedicated to their jobs and the clients entrusted to them.
It is fast paced with some long days but you are well looked after, and very well fed, throughout. Travel arrangements encompass buses, flights, bullet trains and boats which is great fun.
I really recommend this trip to anyone who wants to explore China and try to understand the country

Wonders of China

Thursday 31 Oct 2024
Overview Rating:
Our Tour: Excellent
Excellent organisation at " home base " including visa acquisition prior to tour.
Facilities of hotels , selected restaurants and excursions all very high standard .
BUT - because of the high degree of activities involved in the tour , it was ESSENTIAL that we had an EXCELLENT Tour Guide ( Lisa ) who ensured a smooth and seamless total tour . ( will send separate commendation regarding tour guide to Customer report site ).
Without her continued efficiency , the tour content just wouldn't work to the timescales . Full on trip !!!!

Glories of China

Wednesday 30 Oct 2024
Overview Rating:
Our Tour: Excellent
Fabulous holiday. Great guides. It was just perfect . We did find completing the visa stressful but worth it in the end.

China Delights

Wednesday 30 Oct 2024
Overview Rating:
Our Tour: Excellent
This tour from Wendy Wu is the most involved holiday I have ever been on. There was something to do every day (some of them were optional, paid for during the tour, but not to be missed). Really came away very happy with the tour. The tour manager George Pu was amazing, always around ready to sort anything out.and more than willing to sort any problem out, no-matter how big or little, by far the best tour manager I have ever come across. I cane away with a very different picture of China than the one I entered China with, quite an eye opener. I can thoroughly recommend this tour, especially if you get the same manager we had. We saw the Pandas, the Terracotta Army, Jade Carvers, silk factory and lots of cultural and acrobatic shows, Eating was a whole new experience - very Chinese, and often spicy hot with limited access to Western Cuisine, so you might want to practice your chopsticks before you go. The Chinese do not have our awareness of allergies so you might have to be vigilant if you have food allergies or intolerances. Also, set up Alipay or WeChat on your mobiles because everyone pays that way, and further, a data SIM or eSIM is essential to make that work.

China: The Big One

Sunday 27 Oct 2024
Overview Rating:
Our Tour: Excellent
This trip provides a wonderful overview of the many faces of China. It gave me the chance to not only visit the fantastic historical sites such as The Wall, the Forbidden City and the Terracotta Army, it also gave me a great insight into current-day China with its fantastic infrastructure, modern, bustling cities and welcoming people. All of the guides and the tour leader at Wendy Wu were highly knowledgeable and passionate about their country. They shared their deep knowledge of the history, culture and customs and introduced us to the local food wherever we went. Our trip incorporated the main sights, big cities, small historical towns, the countryside, a cruise on the Yangste, a myriad of shows showcasing local culture and dances and spectacular scenery. Oh, and the pandas were adorable!

Grand Tour of China

Monday 21 Oct 2024
Overview Rating:
Our Tour: Excellent
Our tour.was made special by our guide David He, he ensured our hotel bookings, plane and train trips ran smoothly, resolved every problem without any fuss.
The information given by him were always clear, informative and good humoured.
When a couple of the guests fell ill he made sure they had medicine to take, David also made sure that the guests who had certain dietary requirements were well looked after.
The actual tour itself went very well, but we felt there were too many “optional” extras. If these optional extras were “so good” as expressed by the local guides, why were they not included in the tours., we would have been quite happy to have gone to them had they been included.
With tips and optional extras this added another approximately £500 of hidden costs. We would have preferred it if “all inclusive” meant all inclusive.
We would recommend this tour to people, but warn them about the optional extras. We were also lucky with the people in our group, we all happen to get on.

A China Experience

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
An excellent holiday made brilliant by the quality of the 4 tour guides.

The only black mark was the unethical behaviour of British Airway who sell more tickets than they have seats resulting in passengers being told that they are not guaranteed a seat despite having paid for the flight months in advance and an additional 180 GBP for seat selection.

A China Experience

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
Wendy Wu - A China experience with Hong Kong in focus extension beforehand October 2024.
An amazing holiday, in which I briefly visited four large cities and saw the highlights of each - Hong Kong, Shanghai, Xi'an and Beijing.
Good hotel choices, great food (western palette, nothing odd - which was a relief, in fact many dishes were suitable for vegetarians).
Just long enough at each site, it's as much as can be achieved in 12 days.
Thanks must go to national guide Gary and local guides Troy, Eileen and Jade - as well as the rest of the tour group, who made the whole experience enjoyable.

A China Experience

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
Excellant holiday, however could have been one to two days longer with same itinary, to allow some free and rest time

Grand Tour of China

Friday 18 Oct 2024
Overview Rating:
Our Tour: Good
This review is about you Feefo. I spent a least an hour filling in a review for the above holiday last week, checking that all was written well and accurate like I am doing now as I type slowly.
When I pressed the submit button your system told me that I had been timed out. Well that was very unacceptable and a complete waste of my time as returning to the link meant that all of typing and effort disappeared and I would have had to start again. This I was not prepared for you so I laboriously retyped what I could remember and sent by email to Wendy Wu by email. Get you system better organised so that slowness is not penalised or a choice to SAVE what has already been typed or WARNING that timing out was possible.

Silk Road Explorer

Friday 18 Oct 2024
Overview Rating:
Our Tour: Good
A very well organised tour with a very competent , friendly and conciencious tour guide. The local guides were very enthusiastic but their limited English stifled their communication skills. The hotels and restaurants were excellent and our transport and drivers both of a high standard. The trip content gave us an in depth view of China ,proving it has more than The Great Wall, although the two sections we climbed were very impressive if somewhat knackering!

Magnificent China

Thursday 17 Oct 2024
Overview Rating:
Our Tour: Excellent
I would highly recommend this trip to an amazing country. We benefitted from an excellent national guide and good local guides and saw all the main sights.

Grand Tour of China

Sunday 13 Oct 2024
Overview Rating:
Our Tour: Excellent
We had been to Hong Kong & Beijing before, but the Grand Tour was a whole new level of understanding of China. The trip organisation by Wendy Wu was faultless & our national guide, David He, was exceptional, showing patience & understanding where needed plus a great knowledge of China. He worked hard to satisfy Gluten / Veggy food needs – not always easy with this style of meal service. Local guides in each town were also really good. Hotels varied from good to great, with priority usually being location. The Yangshuo hotel, for example, was a bit older but we stepped straight out onto West St, and breakfast was simple but had an exceptional view. There is a lot of travel involved with 3 each internal flights & trains, but Chinese trains & airports put the UK to shame! Overall the food was at least good sometimes great. Breakfast did not always include a wide ‘Western’ selection but then we were foreigners in China - How many foreign breakfast options do UK hotels have? Bus management was brilliant – a snap of the electronic fingers & it was there. We had not done a ‘follow the flag’ holiday or used Wendy Wu before. We will definitely do both again. Thanks again David. 

If you are considering a long trip in China for the first time – lessons we learned:
> Grand tour lunch & dinner is 26 days of Chinese food, with set dishes, off a lazy susan except for a few packed lunches & the Yangtze cruise. Some of the dishes may not be to your taste – be flexible.
> You will need to handle your luggage – journeys involve suitcases + escalators + airports & stations
> Out walking at night in China - this is the safest I have ever felt either at home or travelling.
> Don’t think too hard about the tip pot, it just works, saving time & hassle.
> Alipay attached to your UK credit card is super quick & easy to use if you have an active phone.
> Install Wechat to contact family in case you cannot get Whatsapp to work – basically the same (Family will also have to install).
> VPN’s did not reliably work. But they do have 30 day money back warranty. I tried Express / Nord
> If your phone accepts e-sim, get one. Ours gave us access to Western websites with no VPN and always worked.
> You may be sharing China with lots of domestic tourists – check when their major holidays are.
> The Yangtze cruise was great & we are happy we did not upgrade either room or meal options. Upgraders were equally happy with their choice - do not worry about it.
Totally recommended.
Paul & Tracy

Wonders of China

Thursday 10 Oct 2024
Overview Rating:
Our Tour: Excellent
Amazing and wonderful ‘full on’ tour - How else could you fit everything in.