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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Enchanting China

Friday 17 Oct 2025
Overview Rating:
Our Service: Good
Friendly phone consultants. Seem to know their products well. They were immediately familiar with the tour, timings and flight options.

Prior to booking submitted a couple of quick information requests via the web site, disappointing that neither were responded to.

I didn’t realise I could review all the flight options by starting to make a booking on line. You have to enter full names of all passengers before you get to that level of information. It would be helpful if it was more obvious that this information was available and if it could be accessed without having to put all the passenger details in when you’re not yet ready to actually book.

China Delights

Wednesday 15 Oct 2025
Overview Rating:
Our Service: Excellent
Very helpful and easy to talk to. Make everything very clear and understanding.

Our Response

That's great to hear, Sean, and thanks for submitting your review. We're always happy to help so please let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Grand Tour of China

Tuesday 07 Oct 2025
Overview Rating:
Our Service: Excellent
Hanna explained the options well and ensured that all my concerns and queries were answered.

Our Response

Thanks for your review, Hanna will be delighted to hear your feedback! Do let any of our friendly staff know if you have any questions regarding your reservation. Thanks, Jimmy, Wendy Wu Tours.

Wonders of China

Sunday 05 Oct 2025
Overview Rating:
Our Service: Excellent
Matt was friendly and efficient. He provided some excellent advice regarding our China & Dubai holiday in 2026. Plus he responded well to our subsequent queries.

The whole booking experience has filled us with confidence and we are looking forward to holiday.
Paul

Our Response

Thank you, Paul, for your lovely review! We’re so pleased to hear that Matt provided friendly and efficient service, along with helpful advice for your upcoming China & Dubai holiday. It’s great to know that the booking experience has filled you with confidence ,we’ll be sure to pass your kind words on to Matt. We look forward to helping you create an unforgettable holiday in 2026, it'll come round quicker than you think! Thanks again, Jimmy, Wendy Wu Tours.

Wonders of China

Tuesday 30 Sep 2025
Overview Rating:
Our Service: Excellent
The lady we spoke to could not have been more helpful. She covered and considered what we were looking for, explained the options and then made all the arrangements for us.

Wonders of China

Thursday 25 Sep 2025
Overview Rating:
Our Service: Excellent
My e-mails were answered quickly and all my questions and fears allayed.

Our Response

Thank you for your kind feedback. We’re so pleased to hear that your emails were answered quickly and that we were able to put your mind at ease. It’s important to us that you feel supported every step of the way, and we wish you the very best for your upcoming tour.

Kind regards,
Caroline, Wendy Wu Tours

Gems of China

Tuesday 23 Sep 2025
Overview Rating:
Our Service: Excellent
Matt was excellent helped me to cross reference my original booking with a new booking very helpful friendly and polite Thank you

A China Experience

Saturday 20 Sep 2025
Overview Rating:
Our Service: Excellent
Very pleasant and helpful

Grand Tour of China

Thursday 18 Sep 2025
Overview Rating:
Our Service: Excellent
Booking was quick & efficient and the reps spoken to where knowledgable. Questions quickly followed up and answered

Magnificent China

Wednesday 10 Sep 2025
Overview Rating:
Our Service: Good
The staff member was helpful and knowledgeable and answered my questions regarding the itinerary and the flight offer and timings.

Our Response

We'll pass that information to them! Thanks so much for your review, it is very much appreciated. Jimmy, Wendy Wu Tours

Classic China

Saturday 30 Aug 2025
Overview Rating:
Our Service: Excellent
Great service booking my next holiday. Several members of the team were instrumental in following up locally when the China tour I wanted flagged up as sold out. Luckily they managed to secure a space and Im looking forward to my second solo WW tour. Booking is very easy, even selecting alternative flights. Nothing is too much trouble!

Our Response

Thanks so much for your review and we're delighted to have been of service. Do let us know if you have any questions in the run up to your tour. Thanks, Jimmy, Wendy Wu Tours.

Wonders of China

Thursday 28 Aug 2025
Overview Rating:
Our Service: Good
On the plus side the consultant that I had the most dealings with was very helpful and patient with my indecisiveness!
On the downside I think I was misled by a different consultant as to which airline was operating the business class offer. Also disappointed by Wendy Woo no longer offering early ticketing to enable pre booking of seats.

Our Response

Hi there, thanks for your review, we will be in touch with you to resolve. Thanks, Jimmy, Wendy Wu Tours.

Wonders of China

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
Pleasant, efficient and knowledgeable reservations staff.
I do feel Wendy Wu Tours are the best tour operators for holidays in China.

Our Response

Thanks so much for your very kind words, we were delighted to read your review! Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
Informative presentation from Keith, he obviously enjoys what he does and shared his enthusiasm.
Booked with Natasha, a lovely young lady who clearly knew her way around the flight websites as we wanted different times and layovers which weren’t the usual ones!
Happy with our final holiday choices

Our Response

Thank you so much for your feedback! We’re delighted to hear that Keith’s presentation was both informative and enjoyable, and that his enthusiasm shone through. He'll be very pleased to read that!

We’re also delighted that Natasha was able to help you navigate the flights to find the perfect options for your holiday. It’s great to know that you’re happy with your final choices, we are sure your tour will be everything you’re hoping for and more.

Thank you again for sharing your experience. Kind regards, Jimmy, Wendy Wu Tours

Wonders of China

Tuesday 19 Aug 2025
Overview Rating:
Our Service: Excellent
Really impressed with Julia who could answer all my questions immediately and understood exactly what I was looking for. This was my first experience with WW and I was able to book the tour I was interested inconfident that I was dealing with experts.

Our Response

Thank you so much for your kind review. Julia was absolutely delighted to hear your wonderful feedback about her service. We’re thrilled to know she made such a positive impression. If you have any questions or need any assistance as you prepare for your upcoming tour, please don’t hesitate to get in touch.

With thanks again and kind regards,
Jimmy
Wendy Wu Tours

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
  • 24/7 Customer care
  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
As Seen In
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 15 years