Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

China Delights

Monday 24 Nov 2025

Overview Rating:

Our Service: Excellent

An excellent experience. Very good support, particularly in the visa application process, advice regarding e-sims and how to pay in China.
The tour itself was well organised and all activities mentioned in the brochure were included when we were on the ground. The national guide was excellent. She was knowledgeable, helpful and a lovely person. The local guides were also excellent. Thoroughly recommended.

Grand Tour of China

Thursday 20 Nov 2025

Overview Rating:

Our Service: Good

All good

Gems of China

Sunday 16 Nov 2025

Overview Rating:

Our Service: Excellent

Matt was very polite and helpful. He explained everything very clearly. I asked him lots of questions and he was more than happy to answer all my questions. I felt very reassured and well informed.

Magnificent China

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent guidance and research for me.

Wonders of China

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

Very friendly and informative, enthusiastic about the holiday and made the booking process very easy.

Enchanting China

Sunday 09 Nov 2025

Overview Rating:

Our Service: Excellent

We knew what we wanted but the agent completed the booking including the flight selection simply and efficiently

Wonders of China

Sunday 09 Nov 2025

Overview Rating:

Our Service: Excellent

Very Helpful

New Horizons of China

Friday 07 Nov 2025

Overview Rating:

Our Service: Excellent

Really helpful with Cheryl who was very happy to discuss my needs and booking process. Her enthusiastic personality confirmed our excitement at doing the China tour - confirmation email came through quickly and she explained what we need to do nearer the time regarding visas.

Enchanting China

Wednesday 05 Nov 2025

Overview Rating:

Our Service: Excellent

Very good, Arti is knowledgeable, personable, and non pushy. Great experience so far, and very excited about our trip of a lifetime next year.

Namibia Adventure

Saturday 01 Nov 2025

Overview Rating:

Our Service: Excellent

Just got back from china and couldn’t recommend the tour guides enough

China & Tibet Discovery

Tuesday 28 Oct 2025

Overview Rating:

Our Service: Excellent

Very friendly and informative booking clerk

Magnificent China

Saturday 18 Oct 2025

Overview Rating:

Our Service: Excellent

Friendly, efficient

Our Response

Thanks very much for your 5 star review. It is very much appreciated. Jimmy, Wendy Wu Tours

Enchanting China

Friday 17 Oct 2025

Overview Rating:

Our Service: Good

Friendly phone consultants. Seem to know their products well. They were immediately familiar with the tour, timings and flight options.

Prior to booking submitted a couple of quick information requests via the web site, disappointing that neither were responded to.

I didn’t realise I could review all the flight options by starting to make a booking on line. You have to enter full names of all passengers before you get to that level of information. It would be helpful if it was more obvious that this information was available and if it could be accessed without having to put all the passenger details in when you’re not yet ready to actually book.

Our Response

Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our phone consultants friendly and knowledgeable; it’s great to know they were able to assist you with your tour and flight options.

We’re sorry to hear, however, that your online information requests weren’t responded to; that’s certainly not the experience we aim to provide, and we’ll be reviewing this with our web team. Your comments about the booking process and visibility of flight options are also very helpful, and we’ll look at how we can make this clearer and easier for future customers.

Thank you again for your thoughtful review, we really appreciate it. Kind regards, Jimmy, Wendy Wu Tours

China Delights

Wednesday 15 Oct 2025

Overview Rating:

Our Service: Excellent

Very helpful and easy to talk to. Make everything very clear and understanding.

Our Response

That's great to hear, Sean, and thanks for submitting your review. We're always happy to help so please let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Grand Tour of China

Tuesday 07 Oct 2025

Overview Rating:

Our Service: Excellent

Hanna explained the options well and ensured that all my concerns and queries were answered.

Our Response

Thanks for your review, Hanna will be delighted to hear your feedback! Do let any of our friendly staff know if you have any questions regarding your reservation. Thanks, Jimmy, Wendy Wu Tours.