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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Treasures of Turkey

Sunday 03 Nov 2024
Overview Rating:
Our Tour: Excellent
Excellent. The itinerary was busy but that meant you saw a great deal and experienced so much of what Turkey has to offer. Our guide was very knowledgeable, informative, approachable and kind. Our group was made up of ‘seasoned travellers’ so everyone was aware of being on time which was important given the number of hotel changes on the tour. Would definitely recommend and use Wendy Wu as a tour operator again if this trip is representative of their experience and organisational skills which were first class.

Treasures of Turkey

Tuesday 29 Oct 2024
Overview Rating:
Our Tour: Excellent
Interesting and historic places to see. Very well organised trip.

Treasures of Turkey

Tuesday 29 Oct 2024
Overview Rating:
Our Tour: Good
Saw a lot enjoyed the visits to Turkish homes got a good idea of what the country was like

Treasures of Turkey

Tuesday 29 Oct 2024
Overview Rating:
Our Tour: Excellent
The itinerary was packed and I travelled around a huge area of Turkey taking in archaeological sites and amazing scenery. No two days were the same.

Treasures of Turkey

Tuesday 29 Oct 2024
Overview Rating:
Our Tour: Poor
Tour guide was very good. The itinerary was good. Biggest downside was too much travel time sitting on the bus to destinations and not enough time to see key sites. Separately hotel and food was aweful though food I Turkey is meant to be very tatty and healthy. All this spoilt experience of Turkey.

Treasures of Turkey

Tuesday 15 Oct 2024
Overview Rating:
Our Tour: Excellent
The first 2 days in Istanbul were packed full as there was no much to see. In fact, the whole holiday was very much on the go with many activities as well as sightseeing. I particularly enjoyed the lunch with a local family who made us very welcome and provided an excellent meal. The boat trip on the Bosphorus, was enjoyable and interesting. Cappadocia was fascinating with unusual rock formations and houses built into the rock. I enjoyed the visits to various UNESCO Heritage sites and it was good to see places that I had only read about in books. Our guide was helpful and knowledgeable and had a good sense of humour. Overall, I would not leave anything out of the tour as it was all an enriching experience.
This was my first holiday with Wendy Wu and there are some aspects on which I was not impressed. On arrival at the hotel from the airport, there was no information about the Welcome meeting and the person who met me at the airport did not know either.. The hotel receptionist obtained part of the information from Karavan Travel. Subsequently, the meeting was held later briefly as the Tour Guide had been at the airport meeting other members of the group whose flight had been delayed.
I am not happy with Wendy Wu's policy of placing individuals onto different flights. I was the sole individual on my flight from Heathrow for this holiday and yet 2 other couples also came from Heathrow and had 2 different flights from one another. The same applied of course on return flights to the UK. This scattergun approach stretches the resources of the travel company carrying out the tour on behalf of Wendy Wu as they need to meet each arrival and arrange transport to the airport for the return flights. When we arrived at the airport for our return flight, we were not accompanied into the terminal to show us where to check-in etc. All other holiday companies provide this.

Treasures of Turkey

Tuesday 01 Oct 2024
Overview Rating:
Our Tour: Excellent
A very comprehensive tour with a lot of different experiences. Istanbul was busy with many tourists visiting the main sites. The tour of Gallipoli was very well laid out and the information boards and the words of our guide brought it all to life.
The historical sites of Ephesus and Hieropolis were very good and well preserved. The highlight was Capadocia and the hot air balloon ride from which you got a fantastic view of the landscape. Pamukkale was also a great place to visit although very busy.
Be prepared for long coach journeys and sometimes having lunch and dinner quite close together without checking into your hotel until later.
A very good but exhausting holiday.

Treasures of Turkey

Saturday 08 Jun 2024
Overview Rating:
Our Tour: Excellent
A very well organised tour as expected from Wendy Wu. We enjoyed a wide variety of experiences and learned a great deal. Our guide, Erdal was always helpful and informative and Mustafa, our driver, was a real star.

Treasures of Turkey

Saturday 18 May 2024
Overview Rating:
Our Tour: Excellent
Was as described in the brochure and the Tour guide was excellent. A good knowledge and practical when dealing with any issues. Not a relaxing holiday but very interesting and visited a large number of different venues including Troy, Ephesus and Cappadocia as well as other sites of interest.

Treasures of Turkey

Tuesday 14 May 2024
Overview Rating:
Our Tour: Excellent
A fantastic tour visiting some breathtaking sites.
Wendy Wu organises everything so you can thoroughly enjoy the experience without worrying about practicalities.
The tour guides knowledge and experience was infectious.
Accommodation was generally of a high standard.
We happily recommend this company and this tour.

Treasures of Turkey

Thursday 09 May 2024
Overview Rating:
Our Tour: Excellent
Excellent tour with a wide variety of experiences including visiting local homes and private boat cruises. Quite a lot of walking though including uneven steos and unmade paths.

Treasures of Turkey

Tuesday 30 Apr 2024
Overview Rating:
Our Tour: Excellent
Another successful WendyWu holiday, excellent guide (Ilhan) with great knowledge of the places visited on the itinerary. Lovely hotels & good variety of food from many different sorts of restaurants.
Coach driver Mustafa's patience driving group safely around the sights of Turkey was second none.

Treasures of Turkey

Monday 22 Apr 2024
Overview Rating:
Our Tour: Poor
Multiple problems with the logistics of the tour, missed advertised highlights, some poor quality food, some unwanted additional "shopping" opportunities. Despite going to ABTA stage 1 arbitration Wendy Wu refused to offer what I considered adequate compensation, just £200. Wholly unsatisfactory will not be travelling with Wendy Wu again. Great for China but forget the rest of their white boxed offering which on this experience seem poorly researched. Customer Service response appalling but prompt.

Treasures of Turkey

Saturday 13 Jan 2024
Overview Rating:
Our Service: Excellent
As always very friendly and helpful. Also efficient and explained costs. Gave me my VIP discount without me asking

Treasures of Turkey

Sunday 29 Oct 2023
Overview Rating:
Our Tour: Poor
Tour was ok, but the food was mostly inedible.