Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

69522

Wednesday 04 Jun 2025

Overview Rating:

Our Tour: average

Hotels were VG. Tours too busy, no time to get ready for dinner after a full day on the go and hot and sweaty. 50 mins one evening . 1 hour another. 1/2 hours was the norm Trying to pack in too many visits. Bus had seen better days. One tour guides English was almost non existent. The others tried v hard but WW could have employed better English speakers. Breakfasts Good , lunches to many courses and all on the table at the same time. Japanese food was v bland. Of the 30 lunches and dinners probably 60% were not to most peeps taste . 28 in the group. Too many. 3 stars because of the hotels otherwise 2 stars

Japan by Rail

Tuesday 03 Jun 2025

Overview Rating:

Our Tour: Excellent

We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

69522

Tuesday 03 Jun 2025

Overview Rating:

Our Tour: Good

Fabulous holiday but the group was too big (28). Good interesting itinerary, First guide charming but not knowledgeable in any way. But guide at the end of the tour very good and a lovely smiley person

Jewels of Japan

Monday 02 Jun 2025

Overview Rating:

Our Tour: Excellent

A well organised and informative trip. Our guide, Madoka, was very friendly and knowledgeable about the area. She did everything she could to make our holiday special. The food and hotels were excellent. The daily tour itinerary packed in as many sights and activities as possible so was very tiring. We would have preferred less Shrines to give some free time. Overall a perfect holiday.

Wonders of China

Sunday 01 Jun 2025

Overview Rating:

Our Tour: Excellent

Value for money. Excellent tour. Really full itinerary and extremely well looked after. We had an amazing tour guide known as Eddie Lau, he looked after us so, so well. Everything was so well organised and efficient. We were fed well and went to all sorts of places. The hotels were of good quality. Would use Wendy Wu again.

Japan Uncovered

Sunday 01 Jun 2025

Overview Rating:

Our Service: Excellent

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

A China Experience

Saturday 31 May 2025

Overview Rating:

Our Tour: Excellent

Really good and well organised tour. From the moment you arrived, with someone waiting for you, to the point you were returning home, somebody was there to walk you through process to get you checked in. "Frank" the tour guide was very, very good. Very knowledgeable, always approachable, and very helpful.
The places of interests on the tour were well chosen. Hotels chosen were clean and modern, with the staff very friendly...no complaints at all.
Traffic in Shanghai and Beijing at times was heavy, (even from somebody comes from London), but that's obviously out of Wendy Wu's control.
Would definitely recommend Wendy Wu, and this tour. Go for it.

Kruger to Cape Explored

Saturday 31 May 2025

Overview Rating:

Our Service: Excellent

Fabulous Japan. First class service from start to finish. The itinerary and more was covered . Good hotels, variety of restaurants and different food experiences with guidance from our tour guide. We learned so much about Japan, its history and culture.. We were so pleased with our tour that we have booked another holiday next year..
Great holiday Wendy Wu

Treasures of Taiwan

Friday 30 May 2025

Overview Rating:

Our Tour: Excellent

This was an excellent trip which took us all around the island, we saw history both ancient, modern and recent. Also natural amazing beautiful areas, national parks and a beach resort. We truly experienced a varied and fascinating trip around the island, as well as looking at the indigenous culture .

Secrets of Southwest China (Yunnan & Sichuan)

Friday 30 May 2025

Overview Rating:

Our Service: Excellent

They answered the telephone in reasonable time. They appeared to be very efficient, and it did not take me long to make the booking. They helped me with a query I had about completing the advance passenger information.

72722-PRE

Friday 30 May 2025

Overview Rating:

Our Service: Excellent

Helpful and knowledgeable service thank you. Cheryl was fantastic, went the extra mile to get us the information we needed so that we could make an intelligent. This will be our second Wendy Wu trip having just had a wonderful Grand Mekong Odyssey vacation with them. Without doubt, very impressed with every aspect of their operation.

Japan Uncovered

Friday 30 May 2025

Overview Rating:

Our Tour: Good

The food was as expected for a large group of 26 and a bit ordinary. Hotels were large international ones. The trip focussed on temples and castles and tourist sights, with little chance to interact with Japanese people. Overall, it could have been a lot more interesting, but it was worth going for what it was. Little pension hotels in the country are often a better experience, and small groups eat better because the chef is not cooking school dinners.

Grand Tour of China

Friday 30 May 2025

Overview Rating:

Our Service: Good

Very knowledgeable salesperson

Off-Beat Japan

Friday 30 May 2025

Overview Rating:

Our Tour: Good

There was a good mix of activities and visits, although the number of tourists at this time of the year was greater than anticipated. Personally, I enjoyed the drumming and sumo wrestling most of the activities.
The scenery was spectacular with very green mountains and actually seeing the top of Mount Fuji while at the phlox festival was also a highlight.
Takayama was a lovely town which was probably worth another day.
On the whole some of the street food was more to my taste than some of the included vegetarian food as I found it rather too bland, but that's just my preference.