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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

A China Experience

Wednesday 26 Mar 2025
Overview Rating:
Our Service: Excellent
I WAS HAPPY WITH THE SERVICE,BECAUSE ALL MY QUESTIONS HAD BEEN ANSWERED

A China Experience

Thursday 06 Feb 2025
Overview Rating:
Our Service: Excellent
Prompt and extremely helpful when booking

A China Experience

Wednesday 15 Jan 2025
Overview Rating:
Our Service: Excellent
I haven’t travelled yet but booking procedure was easy and information provided was excellent.

A China Experience

Sunday 12 Jan 2025
Overview Rating:
Our Service: Good
Friendly professional and efficient

A China Experience

Friday 24 May 2024
Overview Rating:
Our Service: Excellent
Very Impressed with the booking process. The phone was answered without delay and the agent was very helpful and knowledgeable.

A China Experience

Tuesday 14 Jan 2020
Overview Rating:
Our Service: Good
I booked on the phone after viewing the deal online. The representative was efficient and the booking was made and deposit paid. I shall not know how good it all is until I experience the holiday and whether there are any complications.

A China Experience

Monday 06 Jan 2020
Overview Rating:
Our Service: Excellent
I called the company twice, once to gather more flight information, the second time to book the holiday. I dealt with Emma throughout. She was extremely professional and so helpful. She took the time to give me first hand knowledge regarding certain aspects of the holiday which I greatly appreciated. Can’t fault the service I received.

A CHINA EXPERIENCE

Tuesday 26 Mar 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Would recommend lovely knowledgeable local guides and our all time guide Raymond lovely well planned trip all the history and the New Year’s celabrations and Spring Festaval and lovely gardens and palaces not to mention the Terracotta Army All Fantastic .Hotels very high standard breakfast second to none everything available, lovely rooms all good perfect

Product :

Because it was all perfect
Everything

A CHINA EXPERIENCE

Monday 10 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Would recommend for single travellers of any age. Amazing experience, don’t know why I left it so long.

Product :

Really easy to book. Great experience

Our Response

Thank you for your great review!
It's great that you had an amazing experience on your tour! and we are delighted that you would recommend the tour to people of any age! We are sure you have made some great memories, and we hope that you will book with us again in the near future!

A CHINA EXPERIENCE

Friday 16 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Staff was helpful from the beginning, giving information n support from booking to final stage prior to departure. They were always swift in their email response to my queries. The pack with your details was also informative.

Product :

The tour was a great introduction to the main historical n modern parts of China. A good taster of Chinese culture. We were impressed by our chinese guides especially the national guide who followed us through to the different cities whilst the local guides gave us more specific local information. One thing i would like to point out which explained my 4 star rating was some of the choices of local restaurants. As this tour included all meals (Which was useful) but there had been meals when the food was of substandard quality. We did not mind basic food with lots of vegetables but when the ingredients were not fresh n tasted unpalatable, that was unhelpful. That was not because we were not used to Chinese food as I am Chinese myself.

Our Response

Thank you for your 5* review,
We are thrilled that you found our staff helpful from the beginning of the booking process , giving you great information and advice. It's also great that we responded to your queries in a timely manner and that you found our itinerary packs informative. We hope you also enjoyed your tour and hope that you will book another break with us again in the future!

A CHINA EXPERIENCE

Saturday 03 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Every part of the experience was exceptional. From booking, to visa application support , hotels, hosts ( especially Link our main host). All the events & experiences where beyond what we had imagined. Link & the other hosts gave us great insight into China's history & information on each location.

Product :

The price was good value. Not cheap but good value.

Our Response

Thank you for your 5* review,
We are thrilled that you found your tour exceptional, from the booking and visa process to the tour itself! We are glad that the events and experiences were beyond what you imagined and that your tour guide, Link, was informative and helpful. We hope that you have made some great memories and that you will think of us when you book your next holiday.

A CHINA EXPERIENCE

Sunday 07 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Visa application for China was done very quickly given limited time before travel.
Organisation by the in country guides was very informative and seemless.
Pre tour information booklet was very helpful

Product :

A very busy tour packed with interesting things to do and see.
The group size at 26 was probably about right.

A CHINA EXPERIENCE

Wednesday 03 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent holiday, a China Experience. From booking to returning home, very well looked after by the national tour guide and local guide. No problem left unsolved, from simple questions regarding food, customs and language, we were very well looked after. Would definitely recommend Wendy Wu tours, first class.

Product :

The cost of the holiday was just right, considering all flights, transfers, tours were included, also all meals and the Chinese visa cost was also included.

Our Response

Thank you for your review!


We are thrilled to hear you enjoyed your " A China Experience" tour.


It is so nice to hear that your entire process was smooth, easy and that you felt really looked after by your National Escort throughout your time in China.


Thank you for your recommendations, and we look forward to seeing you on another Wendy Wu Tour in the future!

A CHINA EXPERIENCE

Thursday 27 Sep 2018
Overview Rating:
Our Service: Excellent
Yes I would certainly go another tour the tour was fantastic and the guides were really interesting and took good care if us food and hotels were fantastic

Our Response

Thank you for your 5* review!


We are pleased to hear you felt very looked after during your time in China by your guides.


We truly hope you have returned with some amazing memories of this wonderful region, and would be honored to welcome you onboard another Wendy Wu Tour in the future - whether you decide to return to China or explore any of the other amazing destinations we offer!

A CHINA EXPERIENCE

Thursday 27 Sep 2018
Overview Rating:
Our Service: Excellent
Good value for money. Well organised comprehensive tour. Excellent guides. Good accommodation. Would definitely recommend to others and have already been doing so at work.

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
  • 24/7 Customer care
  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 15 years