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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Magnificent China

Thursday 09 Apr 2026
Overview Rating:
Our Tour: Excellent
We had a wonderful holiday
The tour was very well organised
Cynthia our guide was absolutely excellent
She is a credit to Wendy Wu
The only thing I would change is that we were offered too much food and we wasted a lot!
Less food at lunchtime would have been enough but this is a minor quibble

Wonders of China

Saturday 04 Apr 2026
Overview Rating:
Our Tour: Excellent
A very well organized trip, seeing all the must see sights. The rep Ken kept informed with other colleagues so timings of the visits avoided excessive queuing and had less volume of tourists. Meals were included which were all shared banquet, the restaurants chosen for location and quality of local cuisine. This gave us a chance to try many different dishes that were preordered for us and saved time as location was near our itinerary stops. Transportation was very efficient, coach, plane and bullet train.Ken looked after all the details making our holiday totally hassle free. A vast distance covered in two weeks, not a minute wasted. A very interesting and enjoyable "holiday".

Our Response

That's great to hear and I'll pass on your feedback to Ken, he will be delighted that you were happy with his service. Thanks, Jimmy, Wendy Wu Tours.

A China Experience

Thursday 02 Apr 2026
Overview Rating:
Our Tour: Excellent
Fantastic holiday, everything as we expected. Great guide, Summer, travelled with us throughout, plus local guides in Shanghai and Beijing. Great organisational skills, tweaking the itinerary so that we missed the busiest times in Tiananmen Sq and at the Great Wall.
Food was excellent - too much of it!
Hotels also excellent.

Our Response

That's great to hear and I'm sure Summer will be delighted to hear of your review. She's one of our top guides and we're very lucky to have her. Thanks for your lovely review, Jimmy, Wendy Wu Tours.

Singapore to Bangkok by Rail

Friday 20 Mar 2026
Overview Rating:
Our Tour: Good
Excellent tour. Singapore- fantastic but would have liked another 2 days there. Malaysia - guide did not always communicate information clearly, in fact did not know his name until 3 days into the tour. Batu caves, toilets were payable by local currency and guide not helpful. Luckily one of the other guests had a small amount of change and helped us so that we could use the facilities. The local guide really should have a small amount of change to help in these situations (we are talking about the equivalent of 10p English money). Thailand, Olivia the guide was excellent. Knowledgable, enthusiastic and caring. Most of all she shared her own personal experiences of life in Thailand on a rice plantation, which is always appreciated. Loved the Elephant Sanctuary and pineapple plantation.
Negatives - the information from Wendy Wu mentioned taking American Dollars and credit cards. I would say that American Dollars were useless. Need small amounts of local currency as many places on the tour had local markets to shop in, where they only took cash.
This is our 5th Wendy Wu tour and we missed the use of a Whisper and a National Guide. We understand that 3 countries were visited but still missed someone who would take overall responsibility for the group.
However, overall really enjoyed travelling by train. Would do it all over again. Experiences that we will remember forever.
The war in the Middle East obviously gave us some worry as we were travelling back via Dubai. However, the team at Wendy Wu found alternative flights, although we had to change twice in China to get home. Because of our inconvenience that send a beautiful hamper. Thank you.

Our Response

5th tour with us, thank you so much! We hear your feedback on the Malaysia guide and the change issue ,that's a really fair point, we'll absolutely pass that on. And your currency tip is excellent small local cash over USD every time! We also get what you mean about missing a National Guide and Whisper system across three countries, that's great feedback for us. But most of all, thank you for sticking with us through the travel worries. Really glad we could sort new flights and that the hamper brought a little smile. Jimmy, Wendy Wu Tours

Christmas in China

Friday 06 Mar 2026
Overview Rating:
Our Tour: Excellent
The tour was jam packed of activities!
Jason was such an awesome guide who made our tour experience top notch. When issues arose he dealt with them promptly. The pandas were a personal highlight. Would definitely recommend. Good value for money!

Our Response

Hi there,

Thank you so much for your wonderful review, and for sharing your fantastic photos with us! It’s always such a pleasure to see our travellers’ experiences through their own lens.

We’re delighted to hear how much you enjoyed your Christmas in China tour. It sounds like it was a truly memorable trip, and we’re so pleased that Jason helped make the experience so great. Our guides really do play a huge part in bringing the destination to life, so we’ll be sure to pass your kind words on to him.

And of course, meeting the pandas is always a highlight, they’re hard not to fall in love with!🐼

Thank you again for travelling with us and for recommending the tour. We hope to welcome you on another adventure with Wendy Wu Tours in the future.

Warm regards,
The Wendy Wu Tours Team

55032

Thursday 05 Feb 2026
Overview Rating:
Our Tour: Excellent
This tour was a wonderful adventure through Cambodia and Vietnam. So many new experiences very different to what we are accustomed to. The hotels and food were generally very good and our tour guides were very friendly and informative with everything running like clockwork. The 'historic' visits covering the Cambodian Killing Fields and the Vietnam War were covered in an informative and sensitive manner. The 'cultural' visits included an overnight stay on the amazing Halong Bay and a visit to the enchanting and relaxing Hoi An. We were impressed with Phnom Penh, more so than Saigon, although a highlight of the latter was dinner in the dark at the Noir Restaurant. And we didn't want the tuk-tuk and cyclo rides to end. The four day cruise down the Mekong was relaxing and included some interesting visits to observe life along the river. The boat itself was very nice.

All in all we thoroughly enjoyed our third Wendy Wu Tour (after China and Egypt) and would highly recommend.

Our Response

Thank you so much for sharing your wonderful review of our Classic Mekong tour.

We’re delighted to hear you enjoyed the beautiful mix of history, culture and new experiences across Cambodia and Vietnam, and that both the hotels and our friendly guides helped make your journey so memorable. It’s lovely to know the Mekong cruise, Halong Bay stay and your time in Hoi An were highlights.

We truly appreciate your continued loyalty on your third Wendy Wu Tour and are thrilled you’d recommend us. Thank you.

We hope to welcome you on your4th Wendy Wu tour soon.

27395751

Wednesday 04 Feb 2026
Overview Rating:
Our Tour: Excellent
I recently completed a wonderful group tour of Vietnam with Wendy Wu Tours, which I booked direct. The package was all-inclusive, covering all flights, accommodation, transfers, sightseeing, and meals. It was incredibly convenient, as I only had to manage my own travel to and from my local airport and drinks.

Wendy and our national tour guide, Duc, managed every detail perfectly to ensure the trip was memorable and that we experienced the best of Vietnam. This was my second trip with this company, having previously traveled with them to China over ten years ago.

I highly recommend Wendy Wu Tours for anyone looking for a well-organised travel experience.

Our Response

Dear Deanne!
Thank you so much for sharing such a lovely review! We’re delighted to hear how much you enjoyed your Vietnam tour and that everything ran so smoothly. It’s wonderful to know this was your second trip with us, and we truly appreciate your recommendation. We hope to welcome you on another adventure again soon.

Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Ancient Empires of China & Japan

Thursday 18 Dec 2025
Overview Rating:
Our Tour: Good
a great experience with a lot packed in over seven days. the guides we had on the tour were wonderful.

Our Response

Thank you so much for your lovely feedback on the Ancient Empires of China & Japan tour. We're delighted that you found it such a great experience, and we're thrilled to hear that our guides made such a positive impression on you.

We truly appreciate you taking the time to share your thoughts, and we hope to welcome you on another Wendy Wu adventure soon.

Thank you for choosing Wendy Wu Tours.

Natural Treasures of China

Friday 05 Dec 2025
Overview Rating:
Our Tour: Good
So much of this four was absolutely fantastic, there were some aspects that we found a little challenging.
Firstly, the activity rating, we thought was far too low, especially the amount of walking, and steps we were required to navigate, and also the effects of the altitude, that elderly travelers might find more challenging. We thought it would have been at least a level 3 as opposed to 2, however that rating might have put potential travelers off.
We also did not enjoy the amount of "Transit Time" we had at either end of the tour.
We also have to make a special mention of our guides. The National one, Jessie, was excellent, and apart from one, that got a little carried away with the history of a university, they were all superb.
The first part of the tour was fantastic even though the weather was awful. Hard long days, but spectacular. Accommodation was great and while the food wasn't to our taste, it was what we expected as we have traveled through China before.
Chengdu, and the Pandas were definitely one of the highlights of the trip however it has to be mentioned that the hotel had its own problems. We had searched the hotels before we departed, and the Rezen Chengdu had more than a few complains about it smelling of smoke, and it did. The room and rest of the hotel were clean enough, but it still smelt of smoke. Quite poor.
Also, it was a surprise that when you travel on the Bullet Trains, and we had 4 on this trip, the security is even stricter than air travel given all your luggage travel with you, so anything Flammable or over 100ml gets confiscated. Quite a surprise when you get your shaving foam confiscated. The latter part of the tour, and Tibet was awesome, although the standard of the "Celebrity Hotel" Huanglong left a lot to be desired.
All in all, the Tibet experience was awesome.
Chong Qing was the most unexpected highlight in its own right, both the city and the tours. A great end to an excellent tour.
One thing that surprised us though, was the lack of "included" beverages with dinner, give that on our previous Wendy Wu tours, that had been normal. Something we did not expect.
Having done a number of other Wendy Wu tours, it was certainly well up with the high standard set by the previous ones, and also that it did not include any of the areas in China that most other tours include. Definitely one of the features that attracted to this tour. We are certainly looking forward to our next one, Indonesia in 2026.
regards Roger and Joan Coates.

Our Response

Dear Roger and Joan,
What a pleasure to read your feedback and look through your wonderful photos! Thank you so much for sharing your thoughts on the Natural Treasures of China tour. It's wonderful to know that Tibet and the lesser-visited regions lived up to your expectations; that's exactly what we hoped this itinerary would deliver.

We're genuinely grateful for your candid observations, particularly on the physical rating of the tour and transit time. These are important points that help us refine how we position our tours for future customers.

We're delighted that Jessie and the majority of your guides enhanced the experience so positively. We also appreciate your understanding about the food and accommodation, though we're sorry to hear about the smoke smell at the Chengdu hotel. That's not the standard we aim for, and we'll pass this feedback directly to our partners in China.

On the bullet train, liquid restrictions can be frustratingly strict. We'll see if we can flag this more clearly in our pre-departure information in the future.
We also note your comment about including beverages with dinner, and we'll investigate this further with our team. If you would like to discuss any of these points further, please do get in touch with our customer service team at customerservice@wendywutours.co.nz.

It's been a joy to have you back with us, and we can't wait to welcome you to Indonesia in 2026. Thank you so much for your continued loyalty to Wendy Wu Tours.

Wonders of China

Sunday 30 Nov 2025
Overview Rating:
Our Tour: Excellent

Angkor to the Bay

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: Excellent
Went with Wendy Wu Tours as we had been with this company before to China. The holiday was simply excellent. Having got back home people say "How was your holiday ?" .... It's difficult to sum it up in one sentence. It was everything I hoped it would be and then some !! The people with us on the tour were great the guides in both Cambodia and Vietnam were superb it's tricky to fault it to be fair. If you want to see Indo China then book up and go to these two countries. If you don't enjoy it then take a long hard look at yourself...

Wonders of China

Tuesday 25 Nov 2025
Overview Rating:
Our Tour: Excellent
Wondeful varied tour through China. Extremely well organised and planned. Great thought has gone into the accommodation and meals. Thoroughly enjoyed our time.

Magnificent China

Sunday 23 Nov 2025
Overview Rating:
Our Tour: Excellent
Fantastic trip, flawless from start to finish. Guided through this full on experience by the best national tour guide that we have ever met, many thanks and kudos to Mr Hoffman who went out of his way to make our visit to this visually stunning and beautiful country. Nothing was to much trouble for this kind and knowledgeable man, we cannot thank him enough for his attention to details and individual guests. I may add that all of the local guides were of the same mind set and knowledgeable. We would not hesitate to recommend this tour, but a certain amount of fitness is required as this experience consists of a hectic schedule to see all that we had, but well worth the effort. Thanks again Mr Hoffman, I hope the company values your dedication to the brand and reward you accordingly, I wish you well my friend. "Yellow hat"

Ancient Empires of China & Japan

Saturday 22 Nov 2025
Overview Rating:
Our Tour: Excellent
A comprehensive tour of the best of China and Japan. Excellent hotels, superb guides. You must be prepared to support very early starts on most days as it is the only way to enjoy many of the popular venues before the crowds arrive. Leaving the hotel on a coach by 07.30 is not unusual. It would be impossible to cover as much ground and visit so many of the stand out destinations as a solo traveller. Our Wendy Wu supported travel arrangements with multiple flights and bullet train journeys proved faultless. Overall we felt this tour offered good value for money.

Grand Tour of China

Thursday 20 Nov 2025
Overview Rating:
Our Tour: Good