Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Ancient China

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent. Easy to follow. Prompt confirmation.

Classic China

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Wonders of China

Monday 16 Feb 2026

Overview Rating:

Our Service: Excellent

Great on the phone very efficient and clear looking forward to holiday 👌👌

Our Response

Thank you for taking the time to leave us this 5 star review, we really do appreciate it.

We are delighted that you have found our service efficient and clear.

We now look forward to welcoming you on your tour.

A China Experience

Saturday 14 Feb 2026

Overview Rating:

Our Service: Excellent

Great service , prompt replies

Our Response

Thank you so much for your 5‑star review!
We’re delighted to hear that you’ve had a great start with us.
It’s wonderful to know you’ve experienced great service and prompt replies — that’s exactly what we aim for.

If there’s anything more we can help with as you continue your journey with us, we’re always here and happy to assist.

Grand Tour of China

Saturday 14 Feb 2026

Overview Rating:

Our Service: Excellent

Liz in Auckland has answered all our questions and made what travels extras that we want to do SOOO easy.
This is going to be our second Wendy Wu adventure and looking forward to it. China here we come.
Thank you again for the selection as there are so many to choose from and your team do an awesome job:)

Our Response

Hi Murray, thank you so much for taking the time to leave a review about the amazing service you received from the lovely Liz! We're delighted that you're now looking forward to your second Wendy Wu tour - wishing you a wonderful time in China when it comes around!

Gems of China

Wednesday 04 Feb 2026

Overview Rating:

Our Service: Excellent

Face-to-face advice on the holiday we were interested in was helpful and informative, as were answers to queries online.Helpful

Our Response

Thank you so much for your lovely review!
We’re delighted to hear that the face‑to‑face holiday advice was helpful and informative, and that your online queries were answered just as clearly.

We really appreciate your feedback and are always here to help with anything you need

Wonders of China

Wednesday 04 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent. Booking was easy, fast & very pleasant.
Our assistant was friendly, professional & very skilled at making our booking.

Our Response

Thank you so much for your excellent review!
We’re delighted to hear that your booking experience was easy, fast and enjoyable. It’s wonderful to know that our assistant was friendly, professional and skilled in helping you secure your holiday.

We really appreciate your feedback and look forward to supporting you again soon!

Wonders of China

Monday 02 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent service provided

Classic China

Sunday 01 Feb 2026

Overview Rating:

Our Service: Good

Warm welcome when I approached the stand. Once I explained what I wanted I was introduced to Kieth who listened to my requirements showed me the brochure for China. I agreed the tour I wanted and he explained the costs and dates available. Once this was set I explained that I wanted to travel business class and he contacted Matt who provided the costs and times of travel. In a very shirt while I had the date and time of travel plus the type of travel that I wanted. All the above made for a good experience and met my needs hence my agreed booking.

Ultimate China

Saturday 31 Jan 2026

Overview Rating:

Our Service: Excellent

We made an inquiry about a trip to China in 2027. The agent was able to detail all the information needed and answer all the questions we had regarding the trip we were interested in. The agent was able to book the trip, we put down the deposit and completed all our details very efficiently.

A China Experience

Saturday 31 Jan 2026

Overview Rating:

Our Service: Excellent

Always courteous and helpful. Nothing is ever too much trouble. The London based teams are particularly keen to ensure a speedy service and in my experience, always place the customer first.

In Pursuit of Pandas

Friday 30 Jan 2026

Overview Rating:

Our Service: Excellent

My enquiry was dealt with friendliness and professionalism. I was then talked through all the details of my booking. So now I am very much looking forward to my China tour

Japan Uncovered

Friday 30 Jan 2026

Overview Rating:

Our Service: Excellent

great attention to detail in finding the tour which included the greatest number of the places my Japanese friend had recommended I visit and then real effort to find the best possible deal on business class flights. I want to China with Wendy Wu tours last year which was Superbad I have every confidence this year's trip to Japan will be up to the same very high standard