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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Classic China

Thursday 21 May 2026
Overview Rating:
Our Service: Excellent
Very impressed with the professionalism of both Natasha and Ruth. They both have an inordinate amount of knowledge. All of our questions were answered quickly and concisely. The tour itself looks amazing, we are already looking forward to it.

Classic China

Monday 11 May 2026
Overview Rating:
Our Tour: Excellent
We have just returned from 21 days exploring the fascinating country of China.
This tour enabled us to see so much, we walked the Great Wall of China, saw the terracotta warriors, sailed the Yangtze River through the three goorges, fell in love with Lijiang, were evacuated from an outdoor concert in a lightning storm, reached 3400 meters above sea level on the magnificent Jade snow mountain, saw pandas in their conversation environment, explore the stone mountains, visited Tiananmen square, seen the metropolis of Shanghai.
We loved discovering its rich history, its food and the welcoming kind helpful people of China.
We travelled by bullet trains, planes, buses, local trains, cable cars and river boats.
All the hotels we stayed in were of a good standard.
And all this was possible by our amazing guide Allison, she made everyone in our group feel special. She taught us about her loved country, she made us laugh, took care of us, especially when someone on our trip was poorly. She referred to us as 'Allison family' and by the end of the tour that's just how we all felt. Thank you Allison for making such special memories for us.
One piece of feedback, Allison introduced us to the foods of the different regionals we visited, which was great but we just found the format of 'lazy susan' lunches and dinner twice a day a bit repetitive.

Our Response

Thank you so much for sharing your incredible 21-day China adventure with us! I’m thrilled that you experienced such a wide range of highlights, from the Great Wall and Terracotta Warriors to Lijiang, the Yangtze, and even a lightning storm evacuation (certainly memorable!). It’s wonderful to hear how much you loved China’s history, food, and its wonderfully welcoming people, and that the hotels and transport all met a good standard.

Most of all, I’m delighted by your kind words about Allison. It’s clear she went above and beyond, and creating that “Allison family” feeling is exactly what we hope for from our guides. I’ll personally make sure she sees your lovely feedback.

I also really appreciate your constructive point about the “lazy Susan” group meals becoming repetitive. While we include these to offer a taste of regional dishes and foster group bonding, I understand that twice a day can feel like too much. I’ll share this with our overseas team to look into offering more flexibility.

We'd love to welcome you on another Wendy Wu Tours journey whenever you're ready for your next discovery.

Jimmy, Wendy Wu Tours

Classic China

Thursday 07 May 2026
Overview Rating:
Our Tour: Excellent
A very intense but enjoyable holiday.
Our national guide, Cecilia, was superb.

Classic China

Thursday 16 Apr 2026
Overview Rating:
Our Service: Excellent
Excellent service from Matt, tour and extras quickly confirmed.

Classic China

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
The booking service was very good, all my questions were answered by a knowledgeable and professional lady. A very smooth booking service.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that your booking experience was seamless and that all your questions were answered clearly by our knowledgeable and professional team member. It’s wonderful to know the process felt smooth from start to finish.We truly appreciate you taking the time to share your experience, and we’re thrilled to have you travel with us.

If there’s anything else you need as you prepare for your trip, we’re always here to help.

Classic China

Wednesday 18 Feb 2026
Overview Rating:
Our Service: Excellent
The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Classic China

Sunday 01 Feb 2026
Overview Rating:
Our Service: Good
Warm welcome when I approached the stand. Once I explained what I wanted I was introduced to Kieth who listened to my requirements showed me the brochure for China. I agreed the tour I wanted and he explained the costs and dates available. Once this was set I explained that I wanted to travel business class and he contacted Matt who provided the costs and times of travel. In a very shirt while I had the date and time of travel plus the type of travel that I wanted. All the above made for a good experience and met my needs hence my agreed booking.

Classic China

Tuesday 27 Jan 2026
Overview Rating:
Our Service: Excellent
Professional. Interesting. Informative. Efficient. Alexia rang when she said she would. Was on top of her topic. Listened to us and guided us.

Classic China

Thursday 06 Nov 2025
Overview Rating:
Our Tour: Excellent
Excellant trip, and great guide Jason/Yang.

Classic China

Thursday 16 Oct 2025
Overview Rating:
Our Tour: Excellent
We had a magical time in China made even better by our excellent guide Cynthia Miao. An unexpected part of the tour was the variety of food the guides chose which turned the tour into a gastronomical delight. Thank you Cynthia and local guides for ensuring a wonderful experience.

Our Response

Hi Marian, thank you so much for your wonderful 5-star review! We're thrilled to hear you had such a magical time on the Classic China tour.

Cynthia will be absolutely delighted to read your kind words – she's a fantastic guide, and it's wonderful to hear how she and the local guides made your experience so special. We love that the food became such a highlight of your journey! China's culinary diversity is truly incredible, and when our guides share their favourite local dishes and restaurants, it adds such a memorable dimension to the tour.

Thank you for choosing Wendy Wu Tours to explore China. We're so pleased that Cynthia and the team helped create a wonderful gastronomical adventure alongside all the amazing sights!
Warm regards,

Caroline - Wendy Wu Tours

Classic China

Sunday 07 Sep 2025
Overview Rating:
We both loved every minute of our tour and made some lovely new friends which we hope to see next year. A very special thanks to our guide Ruby for being so kind and caring - worth her weight in gold.

Classic China

Sunday 07 Sep 2025
Overview Rating:
Ruby was a tour guide of the highest calibre. Her local knowledge coupled with her outstanding and organisational skills meant our holiday experience was first class. Her ability to create a family atmosphere from day one ensured our tour group bonded immediately and lifelong friendships were formed. Her instructions were clear and concise and her command of the English language was excellent.  Ruby consistently showed expertise through being technically proficient. Yet it was more than that! Ruby always showed a genuine and sincere CARE for the group. She clearly feels passionate about sharing the wonders of China with us and ensuring that we made the most of every day. Ruby is a truly remarkable Guide and probably the most memorable and effective Guide we have ever been with. Ruby added so much to our holiday. Please be under no misconception re how much Ruby GIVES to her role. She is an Asset to Wendy Wu!

Classic China

Sunday 07 Sep 2025
Overview Rating:
An immersive and extraordinary journey where vibrant history and living culture came alive. It was led by an outstanding national guide (Cynthia) who made every moment of our tour memorable, enjoyable and stress-free. She showed the perfect balance of knowledge, professionalism and genuine kindness - truly exceptional.  

Classic China

Sunday 07 Sep 2025
Overview Rating:
I had really enjoyed my time with Wendy Wu. This was my first time doing a tour and that this had exceeded my expectations.  I would recommend Ruby as a tour guide - she truly cares about her patrons and passionate about being the national guide of China. Words cannot express how grateful and appreciative of her services to my family and I hope that she is my tour guide for my next China tour. 

Classic China

Saturday 30 Aug 2025
Overview Rating:
Our Service: Excellent
Great service booking my next holiday. Several members of the team were instrumental in following up locally when the China tour I wanted flagged up as sold out. Luckily they managed to secure a space and Im looking forward to my second solo WW tour. Booking is very easy, even selecting alternative flights. Nothing is too much trouble!

Our Response

Thanks so much for your review and we're delighted to have been of service. Do let us know if you have any questions in the run up to your tour. Thanks, Jimmy, Wendy Wu Tours.