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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Classic China

Wednesday 13 Nov 2024
Overview Rating:
Our Service: Excellent
Friendly efficient service

Classic China

Sunday 03 Nov 2024
Overview Rating:
Our Tour: Excellent
We had a great tour with Wendy Wu. Our ******, Ivy was excellent. She was always ready to help, especially with our vegetarian diet. Our group bonded very well, which made it more enjoyable.

Classic China

Thursday 31 Oct 2024
Overview Rating:
Our Tour: Excellent
This is a great trip that covers a lot of ground and showcases some of the best that China has to offer. The Wendy Woo team in China is tremendous... totally dedicated to their jobs and the clients entrusted to them.
It is fast paced with some long days but you are well looked after, and very well fed, throughout. Travel arrangements encompass buses, flights, bullet trains and boats which is great fun.
I really recommend this trip to anyone who wants to explore China and try to understand the country

Classic China

Thursday 10 Oct 2024
Overview Rating:
Our Tour: Good
On this tour we covered a lot of ground and felt that we saw a huge amount. Our National guide Ivan was outstanding and worked tirelessly the whole 21 days to make sure we were happy and well looked after. The local guides were also brilliant. The hotel standards were all excellent and all the transfers were well managed and comfortable. We should have looked more closely at our flights as we arrived very late ( 11pm) after 24 hours travelling and had an early 5.30am start. We let Wendy Wu arrange the flights but I think if we had looked closer we could have chosen different flights and would have flown direct to Beijing a day earlier to help with the 7 hour time difference. The food was interesting at the start of the holiday but became monotonous as we had a lazy susan of similar dishes presented to us for lunch and dinner every day. It would have helped us all if the guides had taken us to an Italian or other western food restaurant occasionally. The 3 night cruise on the Yangtze River gave us a break from the lazy susan Chinese food and white rice but we had to pay for that as an upgrade.
The holiday schedule was very full and busy with very little time to relax, but we really saw and experienced a lot of China both on an off the beaten track. We had an amazing time with our 24 travel companions and I would recommend this holiday as great way to visit China.

Classic China

Wednesday 09 Oct 2024
Overview Rating:
Our Tour: Excellent
This trip was amazing. The organisation, value, National and local guides could not be faulted. We left with a far better understanding of the social, cultural, historical and natural world aspects of China.

Classic China

Monday 01 Jul 2024
Overview Rating:
Our Tour: Excellent
This has been the most amazing experience, truly a holiday of a life time.
Such a well organised tour, which included so many aspects of China, including historical landmark sites like the Terracotta Warriors, The Great, to the wonderful outdoor landscapes and the hussel and bussel of the beautiful Old Town of Lijiang which was magical and excellent for shopping. The tour gave a real insight to China as a country and the people their selves who were so very friendly. The days were long and busy, and therefore tiring but it made the most of the time we had in China. The Yangtze River cruise was a great way to wind down from this spectacular holiday. The hotels were very good, the food was excellent and plenty of it.
Our tour guide Gary Guo was excellent and made our holiday. The poor man met us at Beijing air port only to be greeted by us, very upset as both mine and my husbands cases had not arrived at the airport as British airways has failed to put it on our flight. We were most distressed as we had no clothes etc and due to the language barrier we were uncertain that Beijing airport understood us and all the information was correct. Gary was very calm and soon had us reassured that he would follow this up and sort it out, which he did. he kept us updated each day and made sure they were delivered to the hotel in time before we left for the next destination. making sure personally to deliver the cases to our rooms.
Gary was very knowledgeable and we learnt so much about the various places that we visited but also about Chinese people, their customs how they live. He was constantly taking care and watching out for us and the whole time in China we felt very safe in his hands. so travelling around the country went very smoothly as the holiday was arranged so well and because the guide put a lot of effort into taking care of us at tarain stations and airports, having our tickets ready to hand and making sure we were on time. A number of us on the tour fell ill with chest infections and Gary made sure to get us to a pharmacy and translated for each of us what symptoms we were experiencing so that the pharmacist could give the correct medication. He made sure we were drinking plenty of fluids and brought food to the rooms for those who were unable to make dinner. Even now a month on, he is dealing with the fact that our silk pillows which we had purchased from the silk factory, accidentally had not been included with the rest of our purchases. He has kindly arranged for the them to be posted to us, and kept us updated on their progress. We have now received the pillows. We can not sing Gary's praises enough he has gone far and beyond what we would expect of a guide, such a lovey caring man with a great sense of humour too. he really brought the group together. The best tour guide ever and we hope one day to be able to return to China, so long as Gary will be our guide again.
Just loved everything about the holiday.

Classic China

Friday 07 Jun 2024
Overview Rating:
Our Tour: Excellent
Wendy Wu’s Classic China Tour covers most of the major highlights of 7 provinces and cities in China. The whole trip was full of fun, fantastic food and stunning scenery. The national and local tour guides were all friendly and knowledgeable, giving excellent commentary on all the excursions.
I wholeheartedly recommend this holiday!

Classic China

Thursday 30 May 2024
Overview Rating:
Our Tour: Excellent
Well planned and executed itinerary to give a superb overview of China

Classic China

Thursday 15 Feb 2024
Overview Rating:
Our Service: Excellent
Friendly and efficient

Classic China

Tuesday 13 Feb 2024
Overview Rating:
Our Service: Excellent
Very straightforward and easy and all my questions were readily answered

Classic China

Friday 19 Jan 2024
Overview Rating:
Our Service: Excellent
Met Wendy Wu staff at recent Destinations show in Manchester. Staff were really knowledgeable and not pushy. Had a good deal going so after some research and the like have booked for China in May 25.

Our Response

That's great to hear. David. Destinations is wonderful and where we can really get to know our customers. Have a fantastic trip to China. Jimmy

Classic China

Sunday 05 Nov 2023
Overview Rating:
Our Tour: Excellent
The tour takes in the majority of China's famous landmarks.. The distances covered between locations are large, but are covered very efficiently and quickly by either internal flights or by bullet train, leaving as much time as possible to enjoy the sightseeing at each destination...
Our national guide, Jason, was superb; efficient, attentive, caring, knowledgeable, and always managed to calmly herd us from one place to another. He was utterly professional, extremely well organised, had a lovely sense of humour and spoke perfect English.
The local guides were all very enthusiastic and keen to tell us about, and show us around, their home cities.
The hotels on the whole were excellent.
If anything, I would say we were overfed on this tour! The hotels all provided a plentiful and varied breakfast, and we then had a proper lunch and dinner as well so I am sure some of us will have come home weighing a little more than we did at the start!
Overall, it was an amazing experience and enhanced by sharing the journey with a wonderful group of fellow travellers. I feel very fortunate to have enjoyed seeing so many wonderful sights and places in China, and learnt so much about the the country, and I'd be more than happy to recommend the Classic China tour to anyone.

Classic China

Saturday 21 Oct 2023
Overview Rating:
Our Service: Excellent
Assistant very patient, clear & helpful!

Classic China

Tuesday 07 Jan 2020
Overview Rating:
Our Tour: Excellent
Can’t fault anything, from booking to Visa application to the holiday itself , all excellent.

Classic China Tour

Sunday 10 Nov 2019
Overview Rating:
Our Service: Excellent
Yes, Alexis was very efficient and did a great job.

Our Response

We are glad to hear your booking experience was positive. Our sales experts always try their best to accommodate our customers.