Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Experience Japan

Friday 26 Jan 2024

Overview Rating:

Our Service: Excellent

Attended The Wendy Wu Tours open day in Bournemouth yesterday and booked several bucket list tours.
Glen was knowledgeable and engaging throughout his talk on each destination. Later assisting us with any questions we had.
I highly recommend attending one of their open days if you find yourself overwhelmed when researching online.
Thank you to Glen and the team, we’re very excited for our upcoming tours.

Our Response

Thank you so much, Ryan, for taking the time to share your experience at our Wendy Wu Tours open day in Bournemouth. We are thrilled to hear that you not only attended but also booked several bucket list tours with us.

It's fantastic to know that Glen made a great impression on you with his knowledge and engaging talk about each destination. We pride ourselves on having a team that is passionate about travel and we are dedicated to providing fabulous tours for our clients.

We appreciate your recommendation to attend our open days, especially for those who may feel overwhelmed with online research. We believe that these events are a great opportunity to connect with our team, get personalised advice, and make informed decisions about your travel plans in an informal setting.

On behalf of Glen and the entire Wendy Wu Tours team, we are excited to have you join us on your upcoming tours. We look forward to creating unforgettable memories for you and ensuring a seamless and enjoyable travel experience.

Thanks again for your review, it is very much appreciated.

Jimmy

Experience Japan

Thursday 25 Jan 2024

Overview Rating:

Our Service: Good

The young lady I spoke to was helpful and cheerful.

Our Response

We sincerely appreciate you taking the time to submit your review. Beau will be delighted to hear your comments.

Many thanks

Jimmy

Experience Japan

Thursday 11 Jan 2024

Overview Rating:

Our Service: Excellent

Excellent very knowledgeable

Experience Japan

Tuesday 15 Aug 2023

Overview Rating:

Our Service: Good

Easy to follow booking process in line
Immediate response for questions
Booking schedule and ATOL certificate received next day

Our Response

Thanks for the feedback, Paula. Please let us know if you need anything else, we're always happy to help. Jimmy

Experience Japan

Saturday 15 Apr 2023

Overview Rating:

Our Service: Excellent

Able to book holiday to Japan easily and change airline to a perferred airline. Flights confirmed.
Confirmed type and grade of hotel accommodation and will a guide be available for the additional 3 day tour.