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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Highlights of India

Monday 01 Jul 2024
Overview Rating:
Our Service: Excellent
I contacted Keith following the recent roadshow in Southend to discuss a potential booking to India. He couldn’t deal with me at that moment but arranged for Julia to call. She contacted me within 5 minutes and answered my queries regarding changes to the flights. I booked the tour as consequence and received the confirmation shortly afterwards.

Highlights of India

Tuesday 31 Jan 2023
Overview Rating:
Our Service: Excellent
Very clear and helpful. Very patient with our questions

Highlights of India

Thursday 07 Nov 2019
Overview Rating:
Our Service: Excellent
The booking agent, Catherine, was very efficient & fully understood the package I was seeking

Our Response

Dear Sir,

Thank you for your great review!

We are delighted that Katherine was efficient and helpful during the booking process , and was able to understand the package you were after. We will pass on your lovely feedback to her and we hope that you have an amazing tour in India next year.

Kind regards,

Wendy Wu team

HIGHLIGHTS OF INDIA

Monday 25 Mar 2019
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

The trip was very good. The itinerary was excellent but it was very tiring. We had little time for leisure or doing things independently. We stayed in some good hotels but rarely were free to enjoy their facilities.

Our tour guide Vishal was excellent. He was very knowledgeable and happy to explain everything to the group. He certainly added to a fabulous experience.

Product :

Generally very good, but not 5 star as it was very full on with long days, and early starts. The food was very similar in most of the hotels and restaurants we visited.

I would give 5 stars to our tour guide Vishal. He was superb

HIGHLIGHTS OF INDIA

Friday 15 Mar 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Organisation. Guide. Itinerary. Hotels and food in general.

Product :

Great value for money and an unforgettable experience.

HIGHLIGHTS OF INDIA

Wednesday 13 Mar 2019
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

My third trip with Wendy Wu, good service and a good itinerary, the tour leader M K Jain was excellent. Very knowledgeable and passionate about his country. He dealt with all the unforeseen problems very professionally.

Product :

The itinerary and the tour leader M K Jain were excellent.
Most of the hotels were very good with the exception of the Rajputana Resort at Udaipur which was very poor. The internal flight from Khajuraho to Varanasi was cancelled by the airline resulting in a very long 12 hour coach drive. This led to some aspects of the itinerary being rushed. However overall the trip was very good.

HIGHLIGHTS OF INDIA

Sunday 09 Dec 2018
Overview Rating:
Our Service: Excellent
Pros : Organisation, efficiency, fulfilling the promised itinerary
Ultimate Pro : The guide MK Jain

One question mark over the location and standard of the wildlife reserve visited.

Our Response

Thank you for your 5* review!
We are delighted that you had a wonderfully organised tour which ran efficiently! We are glad that you liked your guide and hope you have made some great memories! We hope you will think of us when you book your next holiday.

HIGHLIGHTS OF INDIA

Monday 26 Nov 2018
Overview Rating:
Our Service: Excellent
Great guide. Great organisation. Very well informed guide and willing to share all aspects of Indian life. Good hotels. Good food. Good drivers and assistants. Like the “tipping system”. Like the fully inclusive system. Good choices of sightseeing. A little too much bus travel for me but that’s nothing to do with Wendy Wu.

Our Response

Thank you for your lovely 5* review!
We are delighted that you had a great time on the tour and that your guide gave you lots of information and stories about Indian ways of life. It's also brilliant to hear that you liked the food and drivers, and thought the tipping system was easy. We are pleased that you also thought the areas included in the tour were great and we hope that you have come away with some wonderful memories!

HIGHLIGHTS OF INDIA

Monday 19 Feb 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

First class organisation throughout the trip ensuring a very smooth and super journey around northern India.

Product :

Value for money. Good all round variety of experience. Varanasi is a must!

HIGHLIGHTS OF INDIA

Monday 04 Dec 2017
Overview Rating:
Our Service: Excellent
Excellent organisation of tour, first rate guide who went over and above expectations to provide us with the best experience that he could of India.
This was our 3rd Wendy Wu tour and intend travelling with the company again.

HIGHLIGHTS OF INDIA AND NEPAL

Saturday 21 Oct 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Once again Wendy Wu came up trumps with the visit to India and Nepal. It wasn't just the excellent organisation that we have come to expect, but the "above and beyond the call of duty" that they and our guide put in when things went not as planned(!). Highly recommended.

Product :

Fascinating and well organised with a superb guide.

HIGHLIGHTS OF INDIA

Monday 27 Mar 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Just completed a 18 day tour of Highlights of India. It was a fairly hectic trip. The principal guide (Umi) was superb. He had a thorough knowledge of what we were visiting and an easy manner in which he delivered the information. The coach driver and assistant who accompanied us for much of the trip were also excellent. One or two of the hotels had niggles but we expected that in India. Size of party (10) worked well as did the mix of Australians and British. We thought the $100 seemed excessive considering the general rate for tips and felt that this should be included in the overall cost rather than the American style of tipping. This niggle aside we will consider Wendy Wu next time we book a similar type trip. (This was our second Wendy wu trip).

Product :

See above comments highlights of India tour

Our Response

Welcome home from your tour!


It's great to hear that you had a good time, and we'll be sure to pass your praise for Umi over. We will also let our local operator know your feedback regarding tipping and the hotel standards, so that we can ensure our holidays are as high standard as possible. Thanks for letting us know how it went; we trust you've come away with some amazing memories.

Kind regards,

Megan
Customer Care Executive

HIGHLIGHTS OF INDIA

Tuesday 07 Mar 2017
Overview Rating:
Our Service: Good
La prestation était tout à fait correcte, le guide était compétent et disponible, les hôtels étaient confortables, les transports tout à fait acceptables.
Je me suis lassée de la nourriture très répétitive et très épicée pour masquer
la pauvreté du goût, mais cela fait partie du dépaysement.
Cordialement. Claire BAILLE

Our Response

Thank you for taking the time to let us know how you felt about your holiday with us! We're glad to hear that you felt the hotels, service and transport were good.


Merci encore!

Megan

HIGHLIGHTS OF INDIA

Monday 17 Oct 2016
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

The representive guides were excellent. Also all the drivers and helpers were wonderful. Have no complaints about them at all.
We feel that all coaches should have toilet facilities on board particulalrly in India but we have mentioned this on previous feedback on other tours that we have been on.
Hotels we found to be generally not up to standard. We feel alot need updating especially to have bedroom safes in all hotels. At one hotel there was no room safe so for 2 days we had to carry all our valuables with us which did make us feel uneasy.
On our tour we had one very obnoxious lady who made our guides life terrible and also made us late on numerous occassions for our excursions. The guide certainly had his work cut out but was amazing.

Product :

The only concern was the safety aspect when we went on the night trip to the River Ganges. It was no problem for us but there were alot of older guests on the tour. One of the ladies fell in while traversing the boats and one lady who I mentioned above decided to go walk about which made the guides job very difficult. I would suggest that on this excurssion that 2 guides should be with the guests.

Our Response

We are sorry to hear that some aspects of the tour did not meet your expectations. We have relayed your feedback on to our local operator in India to ensure the utmost care and attention is being provided to all of our customers at all times.

We regret any disappointment with the hotels in China and rest assured, we will continue to closely monitor the feedback we receive.

We take the well being and safety of all of our customers very seriously, we thank you for bringing this to our attention. We have passed your comments to our local office in India.

We truly hope that overall you enjoyed the tour and that you have returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

HIGHLIGHTS OF INDIA

Wednesday 06 Apr 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Service during tour very good.

Product :

Umid very excellent guide. Tour including Varanasi first rate.