Reviews | Wendy Wu Tours

Rating

Customer Review

In Pursuit of Pandas

Wednesday 30 Oct 2024

Overview Rating:

Our Tour: Good

Very good tour and would definitely recommend Wendy Wu tours. The local guides, Summer, Stephen and Penny were all exceptional.
It was great seeing the Great Wall, Terracotta Warriors and especially the Pandas! However, I would say that people need to be warned how steep the steps are on the Great Wall. Also, although we wanted to sample the local cuisine, twice a day every day was a bit much so maybe an evening or two where you could do your own thing might be a good idea. Otherwise it was a really good tour.

In Pursuit of Pandas

Tuesday 29 Oct 2024

Overview Rating:

Our Tour: Excellent

As a solo traveler, i was daunted by travelling on my own - I needn't have been. This was the best holiday I have had in a very long time. Wendy Wu ware very organized, answered my concerns prior to travelling and arranged the Chinese visa very quickly. The Flights were comfortable and it was great being met at the destination airport by Steven, the local tour guide. The standard of the hotels was high ( at least 5*). The tour activities were amazing (Tiananman Sq, Forbidden City, Great Wall, Terracotta Warriors, Bullet train, Pandas... to name a few). We had plenty of time to explore the areas, but be warned, you are on your feet a lot (so well worth it though). The food was good, albeit sometimes a little repetitive and vegetarians are well catered for. I do have to say the Tour Director, Summer and the local Guides were brilliant and really made the holiday special. I highly recommend Wendy Wu. Im now booking my next trip with them. Thank you.

In Pursuit of Pandas

Saturday 27 Apr 2024

Overview Rating:

Our Tour: Excellent

This is a really intense holiday - very little time for r&r - but what you see is incredible! Our tour guide, Betty, was fantastic and the food was incredible. I honestly can’t gush enough about this holiday. And seeing pandas on two consecutive days was just a dream…

In Pursuit of Pandas

Tuesday 26 Nov 2019

Overview Rating:

Our Tour: Excellent

Excellent tour with knowledgeable and helpful guides. Fantastic accommodation throughout and delicious meals. This tour involves a significant amount of walking so wear comfy footwear.

Our Response

Thanks for your review!

We are delighted to hear that you have had a wonderful time on your tour! We are thrilled that you had such knowledgeable guides and enjoyed your accommodation and meals throughout!

We hope that you will consider us when booking your next tour!

Kind regards,

Wendy Wu Team

IN PURSUIT OF PANDAS

Thursday 02 May 2019

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Booking was very efficient and sound advice was given. Air China was amazingly good considering I had read some fairly bad accounts of their services.
Hotels we stayed in were of a good quality.
Internal flight and Bullet train were excellent.

Local guides very informative and with good English. Fin in Chendu had excellent English. Sites amazing as expected.

None of this would have held together without our national guide, Ivan, who was outstanding. Dealing with the language, regulations, airport and train stations would have been a nightmare without him. He was amazingly calm, well organised, kind and efficient. How he didn't lose some of us in the Forbidden City I will never know.

Product :

Please read my review carefully

IN PURSUIT OF PANDAS

Monday 29 Apr 2019

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The whole tour from the moment we were met in China by our National Guide, Ivan, was first class, giving us a truly wonderful holiday. Highly recommend Wendy Woo for China.

Product :

The whole experience was first class thanks to our National Guide, Ivan, and the team of local guides who helped us to make the most of a short tour. It was full of wonders such as the Great Wall, the Terracotta Warriors, the pandas, palaces, parks, gardens etc plus great food, shows and a great bunch of travelling companions.

Our Response

Thank you for your feedback!

We are delighted that you enjoyed your tour to China and Ivan and your local guides helped you enjoy everything you could during your tour.

It is lovely to discover your holiday highlights - Great Wall, Terracotta Warriors and many others.

Thank you for your recommendations.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Saturday 19 Jan 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

IN PURSUIT OF PANDAS

Thursday 13 Dec 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Very well run, knowledgeable guides and a good quality experience.

Product :

Wonderful, we got there early and virtually had the place to ourselves. The babies were so cute I wanted to take one home!

IN PURSUIT OF PANDAS

Saturday 10 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Our tour with Wendy Wu Tours was EXCELLLENT. The tour of China to visit Pandas was VERY GOODthroughout from airport arrival till departure. The tour reps were all very knowledgeable and couldn't do enough for you both as a group and individual.

Product :

We purchased through a tour operator but the Wendy Wu base in London was very good and was able ton secure for us Business Class seats therre and back through Air China (Excellent Flight). They also helped me with the Visa's as well which I thoght was very good as it could have been a mine feild.

Our Response

Thank you for your 5* review!
We are thrilled that you had an excellent tour with us! Its wonderful that you got to see the Pandas and that your whole tour was good from beginning to end! We're also delighted that you liked your tour guides who were informative and extremely helpful. We hope you have made some brilliant memories and hope that you will book again with us in the future.

IN PURSUIT OF PANDAS

Tuesday 30 Oct 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Very well organised with helpful and knowledgeable guides, Rita was excellent, coping well with the unexpected. Highlights were the pandas and Panda base was free from the usual crowds.

Product :

Good value trip covering many highlights of China.

Our Response

Thank you for your 5* review!
We are delighted that you had an excellent time, and that your guide Rita was helpful and knowledgeable. We are so glad you enjoyed seeing the Pandas, and the video you have attached is lovely. We hope you will book again with us in the future.

IN PURSUIT OF PANDAS

Tuesday 16 Oct 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Excellent tour well organised. Great guides and packed a lot into a short time . Great food and accommodation as well

Product :

Well organised. Great guides

Our Response

Thank you for your feedback.

We are pleased to hear you enjoyed your "In Pursuit of Pandas" tour, and were able to see a lot in just over a week.

We hope you have returned with some fond memories of China that will remain with you for many years to come.

IN PURSUIT OF PANDAS

Monday 15 Oct 2018

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

Everything was really good and the guide was amazing but a few of us would have liked more time being part of the day to day culture - markets, tea rooms to just sit in the park for a while.

Product :

Loved the Pandas - they were the reason I booked the tour!!

IN PURSUIT OF PANDAS

Monday 15 Oct 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Excellent throughout. Delivered all promised. National and local guides knowledgeable and helpful at all times. Thoroughly recommended

Product :

Everything hoped for. Trip of a lifetime

Our Response

Thank you for your review!

We are glad to hear you enjoyed your trip to China, and you found your guides to be helpful and knowledgeable throughout.

We thank you for your recommendations and hope to see you again on another Wendy Wu Tour in the future.

IN PURSUIT OF PANDAS

Monday 01 Oct 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Hotels were first rate, food was amazing, tour guide, (Hoffman Hua), went above and beyond when required; local Beijing guide, (Mick), knew his stuff and kept the tour group well informed, as did our Chengdu guide, (Susan). I have nothing but praise for this company and the whole tour!!

Product :

Booked through Hays Travel (Durham), and had full contact at all times, whether it was with the staff at Hays, or with the Wendy Wu London office.

IN PURSUIT OF PANDAS

Tuesday 25 Sep 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The In Pursuit of Pandas tour was very well organised & Michelle, our national guide was excellent. She provided background information to all the sights before we got there to enable us to enjoy the experience more. Just what we needed on our first trip to China

Product :

Well organised to enable us to obtain the best experience for each day & good choice of foods

Our Response

Thank you for your 5* review!

We are delighted to hear you enjoyed your "In Pursuit of Panda's" tour. Your lovely comments about Michelle have been passed along to our China office to share with her - It'll make her day!

We would be honored to welcome you on-board another Wendy Wu Tours in the future, and hope the memories of this fantastic region stays with you for many years to come.