Reviews | Wendy Wu Tours

Rating

Customer Review

In Pursuit of Pandas - Christmas Special

Tuesday 10 Oct 2023

Overview Rating:

Our Service: Excellent

Friendly, helpful and efficient. Filled me with confidence that I was doing the right thing booking with this company.

In Pursuit of Pandas

Saturday 01 Jul 2023

Overview Rating:

Our Service: Excellent

Friendly and informative staff

In Pursuit of Pandas

Wednesday 15 Jan 2020

Overview Rating:

Our Service: Excellent

Quick response and knowledgeable staff

In Pursuit of Pandas

Thursday 14 Nov 2019

Overview Rating:

Our Service: Good

An excellent range of tours to choose from. Luke, who talked us through the booking was personable and helpful. Our initial request for an appointment was a little less helpful.
We can’t comment on the tour as we have only just booked and could therefore only recommend the booking service.

In Pursuit of Pandas

Monday 04 Nov 2019

Overview Rating:

Our Service: Excellent

Very helpful company without being pushy, listened to my requirements and came up with a good package at a reasonable price. Could have found a cheaper tour but with companies who are not ATOL and ABTA linked, this is something we were keen to have. Also holiday booking includes flights to and from China something which the China based tour companies don't seem to do. Thanks Wendy Wu tours looking forward to our holiday next year with you.

Our Response

Hi!,

Thank you for booking "In Pursuit of Pandas" tour with us.

We are elated that you have given our company a 5 star review!
We pride ourselves on listening to clients requirements to make the most out of the tour. We are also thrilled that you chose us due to being Atol and Abta certified and that the flights were included to make the booking process even easier for you.
We are sure that you will have a wonderful tour with us next year!

Kind regards,

Wendy wu team

IN PURSUIT OF PANDAS

Wednesday 05 Jun 2019

Overview Rating:

Our Service: Excellent

Excellent very well organised tour, with really good helpful, friendly and caring guides. Eva our tour manager was superb, making sure every one was looked after.

Our Response

Thank you for taking the time to review your tour.

It is lovely to hear our guides are performing throughout your tour. We will share your kind words with your local guides and Eva - I'm sure they will be grateful to hear you found them to be friendly and caring throughout.

We hope you have retuned home with many fond memories that will remain with you for many years to come and hope to see you onboard another Wendy Wu tour in the future.

IN PURSUIT OF PANDAS

Thursday 02 May 2019

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Booking was very efficient and sound advice was given. Air China was amazingly good considering I had read some fairly bad accounts of their services.
Hotels we stayed in were of a good quality.
Internal flight and Bullet train were excellent.

Local guides very informative and with good English. Fin in Chendu had excellent English. Sites amazing as expected.

None of this would have held together without our national guide, Ivan, who was outstanding. Dealing with the language, regulations, airport and train stations would have been a nightmare without him. He was amazingly calm, well organised, kind and efficient. How he didn't lose some of us in the Forbidden City I will never know.

Product :

Please read my review carefully

IN PURSUIT OF PANDAS

Monday 29 Apr 2019

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The whole tour from the moment we were met in China by our National Guide, Ivan, was first class, giving us a truly wonderful holiday. Highly recommend Wendy Woo for China.

Product :

The whole experience was first class thanks to our National Guide, Ivan, and the team of local guides who helped us to make the most of a short tour. It was full of wonders such as the Great Wall, the Terracotta Warriors, the pandas, palaces, parks, gardens etc plus great food, shows and a great bunch of travelling companions.

Our Response

Thank you for your feedback!

We are delighted that you enjoyed your tour to China and Ivan and your local guides helped you enjoy everything you could during your tour.

It is lovely to discover your holiday highlights - Great Wall, Terracotta Warriors and many others.

Thank you for your recommendations.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Saturday 19 Jan 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Friday 18 Jan 2019

Overview Rating:

Our Service: Good

Very good tour of the highlights of China. The guides couldn’t do enough to accommodate everyone and deserve a special mention. The hotels flights and coaches were all of a good standard. There was plenty of variety in the meals. In terms of drinks offered we were restricted to the same high sugar fizzy drinks or nothing which may need looking into. There were no sugar free options available. Despite this being marketed at a level 1 physical activity tour it involved a lot of walking on hilly areas and mountain ascent due to itenerary which was physically demanding and we were not prewarned about this. Overall it is a good value tour and perfect for an insight into China. I would book with Wendy Wu again and recommend them to family and friends.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Thursday 17 Jan 2019

Overview Rating:

Our Service: Excellent

We booked our dream holiday to China- In Pursuit of Pandas Tour -Christmas/New year and what an Unforgettable experience it was!!! From start to finish we were looked after by Jason are national guide who was an absolute star.My husband has a shellfish allergy which I was concerned bout but Jason phoned ahead every restaurant we visited to inform them-and every restaurant we visited the food was delicious and plentiful. Our Itinary changed slightly which we were informed of on the first day but the substituted tours were excellent.
I could sit here and still be singing this tours praises til next Christmas so to summarise- Definitely Recommend and looking to go to Vietnam next!

Our Response

Thank you for your 5* review!

We are thrilled to hear you thoroughly enjoyed your tour in China over the festive period, and hope your memories will remain with you for many years to come!

It is lovely to hear how Jason was so helpful and made sure that the restaurants were aware of your husbands allergy in advance.

When your ready to book your tour to Vietnam, please let us know. We will be honored to help arrange your next unforgettable tour.

IN PURSUIT OF PANDAS

Thursday 13 Dec 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Very well run, knowledgeable guides and a good quality experience.

Product :

Wonderful, we got there early and virtually had the place to ourselves. The babies were so cute I wanted to take one home!

IN PURSUIT OF PANDAS

Saturday 10 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Our tour with Wendy Wu Tours was EXCELLLENT. The tour of China to visit Pandas was VERY GOODthroughout from airport arrival till departure. The tour reps were all very knowledgeable and couldn't do enough for you both as a group and individual.

Product :

We purchased through a tour operator but the Wendy Wu base in London was very good and was able ton secure for us Business Class seats therre and back through Air China (Excellent Flight). They also helped me with the Visa's as well which I thoght was very good as it could have been a mine feild.

Our Response

Thank you for your 5* review!
We are thrilled that you had an excellent tour with us! Its wonderful that you got to see the Pandas and that your whole tour was good from beginning to end! We're also delighted that you liked your tour guides who were informative and extremely helpful. We hope you have made some brilliant memories and hope that you will book again with us in the future.

IN PURSUIT OF PANDAS

Tuesday 30 Oct 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Very well organised with helpful and knowledgeable guides, Rita was excellent, coping well with the unexpected. Highlights were the pandas and Panda base was free from the usual crowds.

Product :

Good value trip covering many highlights of China.

Our Response

Thank you for your 5* review!
We are delighted that you had an excellent time, and that your guide Rita was helpful and knowledgeable. We are so glad you enjoyed seeing the Pandas, and the video you have attached is lovely. We hope you will book again with us in the future.

IN PURSUIT OF PANDAS

Monday 29 Oct 2018

Overview Rating:

Our Service: Good

A comprehensive tour with specific targeted places of interest. Enough free time is given to enjoy the sites with alternative options . Well timed departures and arrivals avoid the crowds. Information and history is explained with sufficient detail for the average visitor.