Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan Uncovered

Sunday 01 Jun 2025

Overview Rating:

Our Service: Excellent

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

Japan by Rail

Friday 30 May 2025

Overview Rating:

Our Service: Excellent

Our advisor, Beau, was very helpful and responsive.

Japan by Rail

Thursday 29 May 2025

Overview Rating:

Our Service: Excellent

Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

Japan Uncovered

Tuesday 27 May 2025

Overview Rating:

Our Service: Excellent

Excellent service helpful staff. Looking forward to my holiday next year!

Japan by Rail

Wednesday 07 May 2025

Overview Rating:

Our Service: Excellent

been with them before

Japan by Rail

Friday 02 May 2025

Overview Rating:

Our Service: Excellent

When we booked our forthcoming tour the representative that we spoke to was extremely helpful and very profressional. She spoke clearly without any ambiguity and went out of her way to get us the best deal.

Japan by Rail

Thursday 01 May 2025

Overview Rating:

Our Service: Excellent

I had Natasha she was friendly patient and not pushy let me speak listened to what I was looking for in Japan tour

Japan & the Scenic South

Tuesday 29 Apr 2025

Overview Rating:

Our Service: Good

Excellent

Best of Japan

Friday 25 Apr 2025

Overview Rating:

Our Service: Good

I've not been on my trip yet so this is a bit early to give a review but I found the website easy to use and it had all the details I wanted to see: the temperature, the rainfall and full details of the trips and how it works. I've paid the deposit and had an acknowledgement sent to be straight away. It is ATOL protected, so I feel like I'm in safe hands.

I'm really looking forward to my trip in November.

Japan Uncovered

Wednesday 09 Apr 2025

Overview Rating:

Our Service: Excellent

The lady picked up the phone straight away and guided me through the options available. It was so much easier than booking online.
She was friendly and helpful, everything I would wish for.
Wendy Wu, keep using real people to speak to. It’s a rare treat these days and much more likely to end up with a booking.

Japan Uncovered

Saturday 29 Mar 2025

Overview Rating:

Our Service: Excellent

Lovely lady. Excellent advice. Obviously knowledgable. Very efficient. A totally positive experience.

Japan Uncovered

Thursday 27 Mar 2025

Overview Rating:

Our Service: Excellent

Efficient, courteous and did what was expected. Easy to book and address any specific requirements.

As good as they’ve been as we’ve previously travelled with them.

China by Land, Japan by Sea

Saturday 22 Mar 2025

Overview Rating:

Our Service: Excellent

Excellent immediate response talked me through options and ensured that my arrangements were the same as some one else already booked on the tour

Japan Uncovered

Saturday 15 Mar 2025

Overview Rating:

Our Service: Excellent

Keith the representative we chatted with was very knowledgeable and friendly. Japan was a destination on our bucket list and he took us through the most appropriate trip for us. We are so excited to see and experience everything on the extensive itinerary . The free 2 night stay in Singapore on the return journey was an incerdible bonus.

69522-PRE

Friday 14 Mar 2025

Overview Rating:

Our Service: Excellent

We attended a presentation given by Wendy Wu staff. It was delivered really well giving us good insights to some of their tours...China, Cambodia and Vietnam, Japan and India. Refreshments were available on the day throughout the session. We booked our holiday the same day with Matt Mears who was fabulous and he went the extra mile for us. Cannot wait to visit Japan. Brochures for all their tours were available on the day. Really enjoyed the experience.