Many thanks for your review. I’m delighted that you enjoyed the variety of places visited and that Marino helped make the tour so memorable. It’s great to hear how well organised, knowledgeable and helpful she was, and that she did her best to time visits away from the busiest crowds. Please be assured I'll pass your feedback to her office so she receives the recognition she deserves. She'll be delighted!

I’m sorry that the pace felt too full-on and that you would have valued more free time. We know everyone travels differently, and your comments about allowing more downtime, such as free afternoons, are very useful. I’m also grateful for your honest feedback about the meals. We include meals to showcase local cuisine, but I appreciate that extensive lunches can feel unnecessary and lead to waste. Please be assured that your points will be shared with our product team as we review future itineraries.

We hope to welcome you on another Wendy Wu Tours holiday in the future and thanks again for your review.

Jimmy, Wendy Wu Tours

Thank you for your wonderful feedback and for choosing Wendy Wu Tours,. I'm delighted to hear you enjoyed the itinerary, hotels, meals, and especially your guide and that you learned so much about Japan. Your feedback is very helpful: we aim to balance sightseeing with comfort, but I appreciate your point about the early returns to hotels. I'll share this with our product team to see if we can add more flexibility or optional activities on those afternoons for future tours. We'd love to welcome you back to Japan or another destination soon.

Jimmy, Wendy Wu Tours

Thank you for your review and for choosing Wendy Wu Tours for your Japan journey. I'm really pleased that you found the tour well-planned and that it covered the areas you wanted to visit while giving you a genuine taste of Japanese cuisine.

You're absolutely right about the language barrier; Japan is easier to navigate with a guide, and I'm glad ours was essential to your experience. That's why we always include expert local guides.

I appreciate your honest feedback regarding the wine. Japan does tend to have higher prices for Western wines due to import taxes, and portion sizes can be smaller than what many travellers are used to. I'll pass your comments to our product team so we can better manage expectations or suggest alternatives in future pre-departure information.

Regarding tipping and service charges: in Japan, service charges (typically 10–15%) are often added automatically in restaurants and bars, especially for drinks. Tipping is not customary and can sometimes even be seen as rude but I can see how the service charge on wine could cause confusion. We'll review our pre-tour materials to make this clearer for future guests.

Thank you again for your feedback.

Jimmy, Wendy Wu Tours