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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Journey through Japan

Tuesday 05 Nov 2024
Overview Rating:
Our Tour: Excellent
The tour guide Mariko handled this mixed group of 26 from three different countries extremely well.

Setting up a WhatsApp group from Day 1 with names and photos of all participants worked really well. It enabled the group to ‘gel’ quickly and gave a clear outline of times, activities etc.

The days were action packed, which meant that we were able to see and experience life in Japan as it really is. The downside was that little time was available in the evenings to enjoy the excellent hotels and facilities.

Of outstanding value was Grand Nico in Tokyo where we were all upgraded.

We were pleased to learn when we booked the holiday that all meals would be provided. We wouldn’t want to change this. However, there was a downside. Most restaurants (mid day and evening) provided basically the same food. Hence by the second week our diet was much the same, with a lot of raw fish (not to everyone’s taste)! We only had one buffet meal and that was in the evening. So a greater choice of food would have suited us better.

Journey through Japan

Wednesday 30 Oct 2024
Overview Rating:
Our Tour: Good
Brilliant tour guide . Evening meals and breakfast great .
Lunch meals too many and not worth having . Not enough time spent at sites, no free time. Lunches should be cut in 1/2 or scrapped and vouchers given .

Sapporo not worth going to . Time could have been better spent in Tokyo and Osaka .

Too much time on coaches , faster transport was available .

What we did see was very good , simply not enough time to explore.

Journey through Japan

Saturday 28 Sep 2024
Overview Rating:
Our Service: Excellent
Very simple website to use with a lot of detail. The downloaded information for each tour is very detailed and useful. Looking forward to our trip to Japan.

Journey through Japan

Thursday 12 Sep 2024
Overview Rating:
Our Service: Excellent
WE've only got as far as completing the booking but, throughout, Beau has been excellent. Not only preofessional, but also a pleasure to communicate with. Thank you.

Journey through Japan

Wednesday 01 May 2024
Overview Rating:
Our Tour: average
I felt it was just a skirting visit of Japan. There were many sights in Kyoto I would have liked to visit during the half day off we had. I would have liked to see more of the wild Hokkaido which I have heard so much about. The time we spent at the tea ceremony and print making was a bit of waste of time. Sake making factory was also a waste of time, although I enjoyed drinking some of the sake

Japan by Rail

Thursday 18 Apr 2024
Overview Rating:
Our Tour: average
Well travelled, as I am, I expected a well run and pleasant journey through Japan on this 21 day tour. Seeing it's highlights and emersing myself into the Japanese culture. Unfortunately, having 5 couriers during the tour, one of whom read from prewritten notes, rather spoilt the idea of getting into the culture. The hotels were adequate, but for the money, rather a poor choice. The transport, as always in Japan, was very good.
The food was quite poor, and speaking to some Japanese friends who live in Tokyo, the dinning experiences, although varied, was of poor quality throughout.
The experiences on the tour were extremely rushed and there was little time to stand and stare.
I honestly could not recommend this tour.

Journey through Japan

Sunday 12 Nov 2023
Overview Rating:
Our Service: Excellent
the conversation we had with Alexa was very straight forward and easy. She was knowledgeable on the location and helpful. We hope the tour is a s good as the booking process.

Journey through Japan

Thursday 12 Oct 2023
Overview Rating:
Our Tour: Excellent
We had been planning to travel on this tour since 2020 & eventually made it this year.
The wait was certainly worth it & all the places visited and sightseeing opportunities we experienced exceeded our expectations.
Michiko, our guide was brilliant, very knowledgeable and had a wonderful sense of humour.
The whole tour was well paced throughout but we would have liked an extra night in Kyoto making the tour 15 days as opposed to 14.

Journey through Japan

Saturday 02 Sep 2023
Overview Rating:
Our Service: Excellent
Excellent service. Very helpful and answered all our queries

Our Response

That's great to hear, I'll make sure your comments are passed on. Thanks so much for taking the time to contact us with them.

Journey through Japan

Thursday 29 Jun 2023
Overview Rating:
Our Service: Excellent
Just back from Discover Japan . Outstanding. Had an absolutely amazing time. Had to book again. Quick and efficient booking . Journey through Japan here we come.

Journey through Japan

Tuesday 04 Apr 2023
Overview Rating:
Our Service: Excellent
Excellent customer service experience.
I booked via phone as opposed to online as I had a few queries & requests that I felt would be better dealt with by a human rather than a computer.

Journey through Japan

Tuesday 14 Jan 2020
Overview Rating:
Our Service: Excellent
As always everyone you speak to is so helpful the girls do know their stuff, some really interesting holidays to japan, just need more money so I can do them all

Journey through Japan

Friday 10 Jan 2020
Overview Rating:
Our Service: Excellent
They were very helpful in sorting out and costing the various travel costs. Being able to talk to the same agent on both the occasions I contacted Wendy Wo was also helpful.