Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Kerala and the Southern Highlights

Thursday 21 Nov 2024

Overview Rating:

Our Tour: Excellent

Fabulous holiday. The content was varied & interesting - one minute in the heart of a big city, the next up in the mountains amid the tea plantations - not forgetting the serenity of a night on a houseboat in the backwaters.
Everything was planned really well & we had an excellent & organised guide. Wendy Wu may look a bit more expensive than others at first but when you see what is inclued for the price (all meals, transfers, excursions & even visas) it becomes very good value indeed. On this trip, you barely needed any spending money!

I would definitely recommend both this trip & the tour operator

Kerala and the Southern Highlights

Saturday 09 Nov 2024

Overview Rating:

Our Tour: Excellent

An excellent taster of the culture, sights, food and people.
The bus was very well driven by Anand, especially around the narrow mountain passes. Our guide Ramesh, was also very personable.
The accommodation was very good, especially The Residency Hotels. Just a couple of pointers: Worth maybe spending 2 days in places like Mysore, as the first week was hectic being on the move every day. The itinery needs to make us aware that there is no alcohol served in Munnar or Thekkady, as most of the group liked to relax in the evenings with a drink. Also we were not made aware of an overnight bag for the houseboat trip. The tour was very special with a lovely group and I would highly recommend it.

Kerala and the Southern Highlights

Monday 04 Nov 2024

Overview Rating:

Our Tour: Excellent

very full on , have to be fit , saw everything, hotels excellent, the guides were helpful and knowledgeable, would have liked less curries, rice etc. some hotels catered better than others . i felt i had my moneys worth , a wonderful package .

Kerala and the Southern Highlights

Saturday 10 Aug 2024

Overview Rating:

Our Service: Excellent

I have always received excellent service from Wendy Wu's. Their staff are polite & friendly & very helpful when you are booking a tour or customising it to meets you needs.
I have been on three tours with them & have recently booked a fourth. Each has been a wonderful experience, with excellent tour guides. The tours ensure you see as many places of interest as possible during your visit & are extremely enjoyable & informative. The tour guides provide an excellent service & ensure all needs are catered for. I thoroughly recommend this travel company.

Our Response

Thank you so much for your kind words and continued trust in Wendy Wu Tours! We’re delighted to hear that you've had such positive experiences with us over the years, and it’s wonderful to know our team has been helpful, polite, and accommodating. It’s always a pleasure to assist you in customising your trips and ensuring they meet your needs.
Your feedback on the tours and the exceptional service from our tour guides is greatly appreciated. We’re thrilled that you find our itineraries enjoyable, informative, and packed with great sights. Knowing that you’ve booked your fourth tour with us means a lot!

We look forward to helping make this upcoming adventure just as memorable as your previous ones. Thank you for recommending us and for being a valued customer. Jimmy, Wendy Wu Tours.

Kerala and the Southern Highlights

Thursday 16 May 2024

Overview Rating:

Our Service: Excellent

Excellent detail around the options. Easy booking arrangements. Great team

Kerala and the Southern Highlights

Wednesday 01 May 2024

Overview Rating:

Our Service: Excellent

Informative and helpful
I am given detailed answers to all my questions and suggestions to help making the right decisions on flights.

Kerala and the Southern Highlights

Friday 05 Apr 2024

Overview Rating:

Our Tour: average

The Tour was good. The Guide was excellent. Some of the coach journeys were longer than the brochure suggested. The "Extension" for an extra 4 nights was a rip-off.

Kerala and the Southern Highlights

Friday 08 Mar 2024

Overview Rating:

Our Tour: Excellent

From the very start of the tour, you are in for a real treat of incredible sights, great tasting food quality accommodation, and guides with all the local knowledge you will need for your tour of Kerala and the southern highlights.

Our Response

Thanks for your review, Stephen. Kerala is an amazing part of India, we're all delighted you had a wonderful tour. Jimmy, Wendy Wu Tours.

Kerala and the Southern Highlights

Friday 05 Jan 2024

Overview Rating:

Our Service: Excellent

We were helped with our booking by Hanna Simmons, she was kind, patient and efficient. She is a credit to your business

Kerala and the Southern Highlights

Wednesday 23 Aug 2023

Overview Rating:

Our Service: Good

Good presentation, sorted our next trip

Our Response

Thanks for the feedback, James. Much appreciated. Jimmy.

Kerala and the Southern Highlights

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

Excellent customer service and everything in regards to queries you are always looked after from start to finish.

Kerala and the Southern Highlights

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

5 star service

Kerala and the Southern Highlights

Tuesday 04 Oct 2022

Overview Rating:

Our Service: Excellent

Steve was very helpful when I enquired about the flights.

Very professional & efficient service which I have always received when booking with Wendy Wu.

Kerala and the Southern Highlights

Monday 09 Mar 2020

Overview Rating:

Our Tour: Good

Just a little disorganised with regard to rest stops , everything else was fine.

Kerala and the Southern Highlights

Saturday 07 Mar 2020

Overview Rating:

Our Tour: Good

Wonderful holiday overall, great experiences, just minor irritations that did not substantially impact on the holiday. Great guide, superb driver and fabulous group of people.One or two hotels could have been a little better and the itinerary was a little fluid at times; it was full on and quite exhausting occasionally but in the scheme of things it was inevitable.I had a great time.