Reviews | Wendy Wu Tours

Rating

Customer Review

Rajasthan Panorama

Tuesday 29 Oct 2024

Overview Rating:

Our Tour: Excellent

Fantastic holiday, great tour guide (Mr B). Overall good hotels and food. Very good flights with Virgin, recommend the upgrade as it is a long time in the sky. Coach transport throughout the three weeks was in a fully a/c modern vehicle with drivers mate keeping us well supplied with water etc.
If you wanted a relaxing break, this holiday is not for you but if you want to experience all India has to offer, sights, sounds, smells and everything else, GO!!

Rajasthan Panorama

Friday 05 Apr 2024

Overview Rating:

Our Tour: Excellent

Our guide Vish was amazing. He took excellent care of us and frequently went above and beyond what was expected in order to give us the best and most authentic experience. In addition to the well known tourist attractions our tour included many off the beaten track places which gave us a feel of the real India.
My only minor criticism/suggestion for future tours would be to factor in a little more free time to allow guests to catch their breath/enjoy a relaxing few hours. I understand that Wendy Wu wants guests to experience as much of the country as possible in a limited time but the full on nature can be exhausting at times

Rajasthan Panorama

Saturday 17 Feb 2024

Overview Rating:

Our Service: Excellent

Phone answered almost immediately. Spoke with Hannah who was very helpful when our initial enquiry was made and quotation provided, a follow up call to her the next day to book the holiday was met with equal professionalism. The odd query raised was swiftly dealt with. I found the website was very easy to navigate and now we just look forward to our holiday which I'm sure will be wonderful!

Rajasthan Panorama

Monday 04 Dec 2023

Overview Rating:

Our Tour: Excellent

Amazing country to visit and the tour gave us so many memories. We travelled by coach, train, boat, tuk tuk and even had a camel ride. The highlight of the trip was seeing a tiger in the wild. Would recommend Wendy Wu tours

Rajasthan Panorama

Thursday 30 Nov 2023

Overview Rating:

Our Service: Excellent

Well organised. The trip was wonderful with so many exciting highlights. Tour guides were knowledgeable and informative.

Rajasthan Panorama

Thursday 06 Apr 2023

Overview Rating:

Our Tour: Excellent

The tour package was packed with experiences and wonderful historical sites to visit. Hotels were outstanding and food was amazing. Would liked to have stayed longer. A superb package.

Rajasthan Panorama

Wednesday 08 Mar 2023

Overview Rating:

Each day presented a wonderful experience. I particularly love Wendy Wu holidays as not only do you provide excellent guides, you also offer excellent opportunities to experience things out of my comfort zone. Our guide was a charming and helpful man. He knew how to care for the group and would do anything to ensure we had the best experience, his knowledge was excellent. I have no hesitation in booking tours with Wendy Wu and would not hesitate to recommend them to friends. I have full confidence that the tour will meet my expectations.

Rajasthan Panorama

Friday 10 Feb 2023

Overview Rating:

Our Service: Excellent

Very easy to book holiday, choose flights etc

Rajasthan Panorama

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

Tours are comprehensive and everything is taken care of. Cannot fault them

Rajasthan Panorama

Wednesday 26 Feb 2020

Overview Rating:

Our Service: Excellent

It is my first experience with WW.
I was impressed by the communication skills of the agent

Rajasthan Panorama

Thursday 20 Feb 2020

Overview Rating:

Our Tour: Excellent

Well organised and value for money. However, could improve on the selection of hotels. In particular the Indra Vila’s, Alsisar should be replaced as should the Park Delhi, both of which were in my view not fit for purpose.

Rajasthan Panorama

Tuesday 04 Feb 2020

Overview Rating:

Our Service: Excellent

Knowledgable staff who provided a friendly,efficient service. Helpful advice regarding flight choices and explained available offers. I will recommend the company to others

Rajasthan Panorama

Thursday 12 Dec 2019

Overview Rating:

Our Tour: Excellent

An excellent holiday greatly enhanced by the local representative, Mr "M. K" Jain (form 'Go India').His obvious pride in India and his desire to enable the group to share his knowledge of history, culture and foods. He also exhibited great care for group members, especially those who were unwell.
Some of the road trips meant lengthy travel and, possibly, future travellers might be reminded of the need for warm clothing for early starts, evenings and time in the desert camp. Finally, the paperwork recommended a 15 kg flight luggage allowance in India although this trip did not have any internal flights - causing some confusion.
Overall experience was of a wonderful holiday in a fascinating country. My third Wendy Wu experience.

Rajasthan Panorama

Monday 25 Nov 2019

Overview Rating:

Our Tour: Good

An interesting tour of north west India guided by an excellent tour guide who was extremely knowledgable of the area. The selection of hotels were very comfortable, ranging from palaces to international hotels. The various cities provided an overview of Indian lifestyle.

Our Response

Many thanks for your feedback.

We are thrilled that you had an interesting tour and hope that you have returned home with many fond memories!

We hope we can welcome you on board another Wendy Wu tour in the future - whether you choose to explore more of India or any of the other fantastic destinations that we offer.

Kind regards,

Wendy Wu Tours

RAJASTHAN PANORAMA

Wednesday 08 Mar 2017

Overview Rating:

Our Service: average

Our Tour: average

Service rating :

Destinations and experiences wonderful.
Guide and driver first class.
Tour was very hectic and tiring given the average age of the group. A day's rest a week would have been welcomed by everyone.
Some hotels were amazing places and palaces to stay in but health and safety was a concern in a number. Bare wires in bathrooms and bedrooms was common. In Deogarh we were on the 2nd floor accessable by lift. However we could not find a way down by stairs. There were no emergency signs and even though we looked we could not find a way out.
With the exception of The Park Hotel in Delhi the food was pretty awful. Cold or luke warm chicken curry and similar twice a day. There is some excellent Indian cuisine but sadly we saw little of it. We always seemed to get the cheap easy option.
The Manvar Desert Camp was an intereresting experience with reasonable food but again we seemed to be allocated the inferior accommodation compared to what we could see was available.
We generally enjoyed what was not a cheap tour but felt that overall the food and accommodation was not of an acceptable standard.

Product :

Reasons shown above. Have been on better Wendy Wu tours

Our Response

Welcome home from your Wendy Wu Tour.

We're sorry to hear that you were unhappy with some aspects of your holiday, and would like to assure you that health and safety is of the utmost importance to us. It is not always possible to check every room in the hotels we use, but your feedback has been passed to our local operator for review to ensure that our standards are upheld. Thank you for bringing this to our attention.

Regarding the pace of the tour, we do our best to ensure customers can experience as much as is possible during their short time away with us. We understand that this may not suit everyone but we try to indicate the pace in the tour dossiers that are available prior to booking so that customers can decide if it is right for them.

We usually receive positive feedback about the food provided during our tours, and are sorry that it did not meet your expectations on this occasion. Your comments in this respect have also been passed onto the offices in India so that they can be addressed internally.

We're very pleased to hear that overall you enjoyed the holiday, and hope you've taken some great memories away from this wonderful destination.

Yours Sincerely,

Megan
Customer Care Executive