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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Rajasthan Panorama

Saturday 17 Feb 2024
Overview Rating:
Our Service: Excellent
Phone answered almost immediately. Spoke with Hannah who was very helpful when our initial enquiry was made and quotation provided, a follow up call to her the next day to book the holiday was met with equal professionalism. The odd query raised was swiftly dealt with. I found the website was very easy to navigate and now we just look forward to our holiday which I'm sure will be wonderful!

Rajasthan Panorama

Thursday 30 Nov 2023
Overview Rating:
Our Service: Excellent
Well organised. The trip was wonderful with so many exciting highlights. Tour guides were knowledgeable and informative.

Rajasthan Panorama

Friday 10 Feb 2023
Overview Rating:
Our Service: Excellent
Very easy to book holiday, choose flights etc

Rajasthan Panorama

Saturday 14 Jan 2023
Overview Rating:
Our Service: Excellent
Tours are comprehensive and everything is taken care of. Cannot fault them

Rajasthan Panorama

Wednesday 26 Feb 2020
Overview Rating:
Our Service: Excellent
It is my first experience with WW.
I was impressed by the communication skills of the agent

Rajasthan Panorama

Tuesday 04 Feb 2020
Overview Rating:
Our Service: Excellent
Knowledgable staff who provided a friendly,efficient service. Helpful advice regarding flight choices and explained available offers. I will recommend the company to others

RAJASTHAN PANORAMA

Thursday 17 Dec 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Nothing more to say, excellent

Product :

Brilliant tour guide

RAJASTHAN PANORAMA

Thursday 26 Mar 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Really smooth transfers. Guide very Knowledgeable & felt like one of the group. Both our driver & bus boy were great. Hotels out of this world.

Product :

Fantastic to see the usual tourist spots as well as life outside them. A fabulous variety of experiences

RAJASTHAN PANORAMA

Saturday 09 Aug 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Efficient and helpful to deal with from first enquiry through booking stages to departure.

Product :

The holiday exceeded our expectations.

RAJASTHAN PANORAMA

Friday 01 Aug 2014
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Wendy Wu has the best Customer Service from all the companies I traveled with.

Product :

The tour was good but the food not so,sometimes was cold and greasy especially in hotels.The company should make absolutely clear to all places serving food in India
that it should be always very hot and fresh.Everyone in our group was ill for a few days with upset stomachs.

Our Response

Thank you for your feedback and we are sorry to hear you were unwell during the tour. We hope you made a speedy recovery and rest assured, we have passed on your comments to our partners in India.

Kind regards,
Lorraine, Customer Services

RAJASTHAN PANORAMA

Tuesday 29 Jul 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

I have been on 4holidays 2 on my own as my husband is not a great traveller.I have enjoyed them all,but especially the one to China and the last one I did to India but these two stand out because the tour guides were excellent .

Product :

The itinerary was excellent but the guide Jessie was brilliant ,Excellent,can't find enough words to describe how good he was.I gave him a really good tip.The food and accommodation was excellent as well.