Reviews

We had an excellent guide. She really cared for all of us. Timings were respected. Always made sure we enjoyed every minute of our schedule.
As you will notice I am going back next year to China!

Good and friendly.

very efficient and helpful.

Very good service but very disappointing that the so called loyalty bonus is not applicable with any other offer. S o loyalty NOT rewarded. It should not be called a loyalty bonus.

Service rating :

good national and local guides; good hotels; good tour content.
Optional tour to Norlang Kha and Bajiao Village should be inclusive.The 4.0am rise to visit Danxia National Park at sunrise was unnecessary as the colours in the strata were barely visible until the sun was well up.The Kuqu Canyon should be an inclusive tour taken on the journey to Kuqa town.The Subashi ruins could then be visited en-route to Aksu - a much better use of time for travellers and the coach driver.

Product :

Wendy Wu tours are value for money.

Service rating :

The Silk Road Explorer is an amazing tour. The trip of a lifetime. The National Guide, Mark Wang, was brilliant. He understood our group and it’s prferences, went well beyond the call of duty to make sure we had the best experience. The local guides were also helpful and informative. We could never have put together such a great series of daily experiences ourselves. We really would recommend Wendy Wu for the overall experience and the efficient problem free service.

Product :

It may not have been the cheapest choice of tour operator but it was totally value for money; so many different experiences, good food, comfortable hotels and spectacular service from the guides.

Service rating :

Going with a tour company like Wendy Wu always gives you a good service, quality hotels and local guides but the main reason this tour was so outstanding was due to their national guide David He who was was with us for 12 hours a day or more on some days for a total of 26 days and always maintained a balance between professional service and being a good companion along the way. He had a very good command of English and could relate well to western humour.

Product :

I chose this tour as it provided a well planned and varied itinerary of the Silk Road in China from Xian to Kashgar over 3,000km with 13 different hotels in 26 days, 4 bullet trains and and two internal flights plus 3 meals a day and local door to door transport and local guides but what made it so enjoyable was having an excellent national guide David He who was with us all the way to smooth out any difficulties.

Service rating :

The tour was well and efficiently run

Product :

The tour was well and efficiently run

Excellant tour providing a chance to see the real China made even better by our tour guide Tony Li who went over and above his duties helping some of our group one of which needed to be a wheel chair at times and other times Tony even carried bags for others as well as his own.

Service rating :

Tom, as National ******, is a major asset to the company. He was constantly cheerful, he sorted out emergencies and problems, he checked to make sure everyone was happy, he did everything he could to make the tour run as smoothly as possible. We were 'Toms' family'. Don't lose him!
In general the local guides were good, but too often their Chinese accents were so thick they were difficult to understand. However, with one of the guides, even though his English had mistakes, his accent was good, so he was much easier to understand. There is also a general feeling that they must give value for money, which means that they talk too much. It is difficult to take it all in at once. It is quite all right for them to be quiet from time to time. They need to decide what are the most important points, concentrate on those, and only give the other details if asked for them.

Product :

The route chosen was good, using overnight trains to cover distances excellent, the standard of hotels was perfectly acceptable. But since I am unlikely to go back to that part of China, I would have preferred to visit more places and to have had less free time, which at times seemed excessive.