Excellent tour. Singapore- fantastic but would have liked another 2 days there. Malaysia - guide did not always communicate information clearly, in fact did not know his name until 3 days into the tour. Batu caves, toilets were payable by local currency and guide not helpful. Luckily one of the other guests had a small amount of change and helped us so that we could use the facilities. The local guide really should have a small amount of change to help in these situations (we are talking about the equivalent of 10p English money). Thailand, Olivia the guide was excellent. Knowledgable, enthusiastic and caring. Most of all she shared her own personal experiences of life in Thailand on a rice plantation, which is always appreciated. Loved the Elephant Sanctuary and pineapple plantation.
Negatives - the information from Wendy Wu mentioned taking American Dollars and credit cards. I would say that American Dollars were useless. Need small amounts of local currency as many places on the tour had local markets to shop in, where they only took cash.
This is our 5th Wendy Wu tour and we missed the use of a Whisper and a National Guide. We understand that 3 countries were visited but still missed someone who would take overall responsibility for the group.
However, overall really enjoyed travelling by train. Would do it all over again. Experiences that we will remember forever.
The war in the Middle East obviously gave us some worry as we were travelling back via Dubai. However, the team at Wendy Wu found alternative flights, although we had to change twice in China to get home. Because of our inconvenience that send a beautiful hamper. Thank you.

Overall there was just too much travel, which may have been better if we had just gone by 'plane (although this may not have been possible)

good but required longer timescale; very rushed

The holiday was in the main really good and had some major highlights including:
Visiting the elephant sanctuary
The eco day out to the former mines
Singapore Gardens by the bay etc
James Bond island
Hell fire pass and train ride
Plus all the hotels were good and Cougan, our Malaysian guide was really good even though he continually tried to make us over eat!
Only complaint was the Mossy Forest visit that was in our opinion highly dangerous and could have easily ruined someone’s holiday.
Not so good was the flight to Phuket that was not met by our Thailand guide, Bennie. This was clearly a Wendy Woo mess up and I believe she was a late appointment to the role. One of our group had paid for roaming so rang your office and somehow things were sorted. It was a bit chaotic because the hotel arranged for us to visit Temple that for tired folk was a bit much!
In Singapore and Malaysia, the entire group were together in one vehicle but in Thailand, we were separated and in 2 minibuses. This was a weakness and meant our guide was disadvantaged and the group were not getting one set of messages.
One day of the Thailand tour included an unreasonably early start to catch a long train journey. We all as a group agreed to travel in the minibuses instead after breakfast It was hard going and probably the least memorable day of the tour. It was interesting to be so close to the Myanmar border as this was the road route. Why did we have to sign a form to cancel our train tickets? We would suggest a rethink of this part of the tour.
Finally, we paid a lot extra for premium economy on Cathy Pacific and it probably wasn’t really worth it. Also, we would have preferred direct flights to Singapore and back from Bangkok. Going via Hong Kong was really tedious and use of the Cathy Pacific lounge would have significantly improved the boredom especially as the flight back was delayed!
We had a great time but it could have been better hence we hope these comments will be helpful - after all we were the guinea pigs for this tour and with a bit of refinement, repeats will be excellent.