Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Thailand Highlights

Friday 29 Nov 2024

Overview Rating:

Our Tour: Good

Excellent itinerary, food and restaurants ok (except for one which was of very poor standard), transport/drivers very good. The only disappointment
unfortunately was the tour guides organization and lack of information on sites visited.

Thailand Highlights

Wednesday 27 Nov 2024

Overview Rating:

Our Tour: average

The initial part of the holiday was disappointing from Day 1 during our stay in Bangkok. Unfortunately, there was some language barrier as well as limited local knowledge and poor planning. The Guide sought assistance from me as well. She failed to do head counts on each trip and I was left behind with another holiday maker. We had to advice her. We were given another male guide at tge 2nd lap and his accent had been difficult for many to understand. There were a number of catalogue of errors. I will recommend tge holiday bur tge guides have to be better informed.

Thailand & Laos Adventure

Sunday 17 Nov 2024

Overview Rating:

Our Tour: Good

Perfect trip for experiencing new countries, cultures & ways of life. Hotels in both countries were excellent. Transport between locations was comfortable. Food (lunch & dinner) always came as a set meal but was very tasty & good variety.
The guide in Thailand was very nice & helpful but could have given more in depth history & info about the country & places visited. The 2 day trip on the Mekong slowboat gave relief from the noise of cities & the many tourists & was very enjoyable.
The guide (named Somsack) for Laos was fantastic. He was very keen to tell us anything about his country, the ways of life & had lots of information on sites visited. The places visited were very interesting & really highlighted the qualities of Laos.
A brilliant trip. Would definitely return to both countries.

Thailand Highlights

Saturday 02 Nov 2024

Overview Rating:

Our Service: Excellent

Natasha answered my questions proficiently and this decided on my booking a tour for next year.
Also Wendy Wu tours were recommended by a work colleague.
Looking forward to the experience

Thailand Highlights

Wednesday 30 Oct 2024

Overview Rating:

Our Service: Excellent

Very helpful and informative

Thailand & Laos Adventure

Wednesday 11 Sep 2024

Overview Rating:

Our Service: Excellent

This will be our 6th trip with this company their service has always been excellent

Our Response

Many thanks for your kind words and for choosing to travel with us once again! We’re delighted to hear that you’ve consistently received excellent service over the course of your previous tours; your continued support means the world to us.

We look forward to making your next journey just as memorable. If there’s anything we can do to make it even more special, please don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Thailand Highlights

Friday 21 Jun 2024

Overview Rating:

Our Service: Excellent

Excellent service. Staff are very knowledgeable and always ready to assist customers with any queries or concerns.

Christmas in Thailand

Wednesday 15 May 2024

Overview Rating:

Our Service: Excellent

Made booking easy and straight forward. Very helpful.

Thailand Highlights

Monday 08 Apr 2024

Overview Rating:

Our Tour: Good

Holiday was great, flight times not so good. Arrived in Bangkok at 06.00, hotel at 08.15, room not available until 14.00. First of the group to arrive and last to leave. Flight back even worse, left Chiang Mia at 21.05 arrived Heathrow 06.15

Thailand & Laos Adventure

Sunday 07 Apr 2024

Overview Rating:

Our Tour: Excellent

Absolutely amazing lovely people wendy wu were brilliant always travel with them never let's us down great company to tour with

Thailand & Laos Adventure

Friday 05 Apr 2024

Overview Rating:

Our Tour: average

Disappointed with guide in Thailand.
Some hotels tired.
Thailand more developed than we were expecting

Thailand & Laos Adventure

Sunday 03 Mar 2024

Overview Rating:

Our Tour: average

The tour was very good and varied and a great snap shot into Thailand and Laos. However, the hotel accommodation was poor, often with degraded fixtures and insects, and certainly below Wendy Wu's pre-Covid standards.

Thailand & Laos Adventure

Wednesday 28 Feb 2024

Overview Rating:

Our Tour: Good

The tea plantation a waste of time . Hours journey sampled couple teas . No explanations on the tea making process or chance to walk around the plantation. Very disappointing.
Otherwise the food was good some hotels breakfast disappointing . Needed more time in some places Buddah Park . Good guides .

Thailand Highlights

Wednesday 21 Feb 2024

Overview Rating:

Our Tour: Excellent

I very much enjoyed all aspects of this trip. The varied landscape of the Bangkok area and the North was great. The mirad of temples never cease to amaze. Our tour guide, York, was superb. He introduced to the country and immersed us in its culture. He went out of his way to make everyone's trip special from being informative, pointing out sights, encouraging us to try local produce and ensuring all were comfortable.

Thailand Highlights

Tuesday 13 Feb 2024

Overview Rating:

Our Service: Excellent

Very helpful in ensuring that everything I wanted which included an add on Cambodia elsewhere was delivered. Also certain discounts were applied that made the tour even more competitive. Both agents I have spoken to have been patient. The none refundable deposit is at a very reasonable rate . I feel they will will be well looked after.