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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Georgia, Armenia & Azerbaijan

Tuesday 03 Oct 2023
Overview Rating:
Our Tour: average
Much of the holiday was good especially Azerbaijan for our guide Elvin was exceptionally good. However it was a different matter in Georgia. Our guide was not always clear in her organisation and I did not always know what we were supposed to be doing. The days were often rushed and too much time was spent on the lunch breaks. On 15 September we had passed the Georgian Friendship Monument in daylight but because of poor organisation it was getting dusk when we saw Georgetown Church , and it was pitch dark when we again came to the Friendship Monument. We also travelled winding mountainous roads in the dark, which was potentially dangerous, We had to complain before we got a better coach on Georgia after a few days. I think better planning is required in Georgia and the Hotel KutaisinTerrace was fairly basic and down a backstreet so we had to porter our own luggage on arrival..
Armenia was well organised and we knew where we were going etc.
I think if this had been my first Wendy Wu tour it would have been my last, and other people felt the same. I would appreciate some feedback from Wendy Wu.

Our Response

Thank you for sharing your thoughts on your recent holiday with us. We appreciate your feedback and apologise for any inconvenience you experienced.

We're delighted to hear you had a positive experience in Azerbaijan with our exceptional guide, Elvin. However, we're sorry to learn about the challenges you faced in Georgia. Your concerns are important to us, and we will be in touch soon with our response to address them. Kind regards, Jimmy, Wendy Wu Tours.

Georgia, Armenia & Azerbaijan

Tuesday 20 Jun 2023
Overview Rating:
Our Tour: Good
Too long spent on our lunch stops.
Each day started too late which caused us to rush.
Coach used in Georgia was too small and uncomfortable, with dirty windows and one with misted double glazing.

Georgia, Armenia & Azerbaijan

Tuesday 06 Jun 2023
Overview Rating:
Our Tour: Good
The quality of the transport in Georgia and Armenia was not very good also some of the meals in Armenia was poor.