Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan Uncovered

Monday 06 May 2024

Overview Rating:

Our Tour: Excellent

Picture perfect cherry blossom, lots of tasty food and lovely people which made for a very good trip, fitted so much into the two week holiday. Our guide Koi was great, very organised and kept everyone informed of timings and meeting places.

Japan Uncovered

Monday 06 May 2024

Overview Rating:

Our Tour: Excellent

EXCELLENT
Guide (Carrie)
Itinerary
Hotels
Restaurants
The group of 17 (from UK and Australia)
NOT SO GOOD
Initial welcome to Japan at Osaka Airport

Discover Japan

Monday 06 May 2024

Overview Rating:

Our Tour: Good

Had a great time and saw lots of amazing sights; this was my first tour group and will definitely weigh pro's & con's before booking another. On this occasion was part of a good group which made the holiday but in future would book a tour with a more flexible itinerary - especially for meals as felt we missed out on local experience as too many hotel meals. Size of group made it hard for tour guide and didn't feel operation was as slick as expected or enhancing to overall experience.

Japan Uncovered

Sunday 05 May 2024

Overview Rating:

Our Tour: Excellent

Fantastic holiday. Great local guide and exciting schedule.

Japan Uncovered

Saturday 04 May 2024

Overview Rating:

Our Tour: Excellent

Japan by Rail

Friday 03 May 2024

Overview Rating:

Our Tour: Good

This is an epic way to get to see Japan, but more accurately it was a tour by road and rail. Please be aware that it should be rated as a level 2 tour in terms of physical exertion. You should be able to walk 2 miles on rough ground and climb some steep, narrow stairs to fully enjoy every aspect of this trip.

Japan Uncovered

Friday 03 May 2024

Overview Rating:

Our Tour: Excellent

Glitches were small and overcome byGuide Kaori who was as good as one could get!
If you wish I’ll write a full review and make some recommendations.

Japan Uncovered

Wednesday 01 May 2024

Overview Rating:

Our Tour: Excellent

Well planned itinerary led by a superb guide. She was knowledgeable and hard working,always willing to help.

Journey through Japan

Wednesday 01 May 2024

Overview Rating:

Our Tour: average

I felt it was just a skirting visit of Japan. There were many sights in Kyoto I would have liked to visit during the half day off we had. I would have liked to see more of the wild Hokkaido which I have heard so much about. The time we spent at the tea ceremony and print making was a bit of waste of time. Sake making factory was also a waste of time, although I enjoyed drinking some of the sake

Discover Japan

Wednesday 01 May 2024

Overview Rating:

Our Tour: Excellent

Great if like us, you haven't been to Japan before and would find the country difficult to navigate. It seems expensive on the face of it, but actually with all the flights and meals included it's reasonable in comparison to others. Our guide was the tops and with a group of 27 - mostly antipodean and UK participants, she managed us well. You get to see a lot but don't expect a lot of time off. I recommend you stay longer than the tour dates if you want that. This was our first organised tour, which takes a bit of getting used to. You are giving up some freedom for certainty and a lot less to worry about. Highly recommended.

Discover Japan

Tuesday 30 Apr 2024

Overview Rating:

Our Tour: average

A tour group of 28 people with ages ranging from 27 to 88 years old was made even more unwieldy by the poor fitness levels of some clients , despite the best efforts of an excellent guide. Hotels and food were very good but I was disappointed to learn that several hotels were not Japanese owned. Whilst the sites visited ticked the key tourist boxes, the punishing schedule too often left insufficient time to appreciate those sites and some less fit members of the group frequently had to sit out to await the return of the others .
In no way is this a criticism of our dynamic, well informed and endlessly patient guide or indeed of our equally forebearing and delightful companions.
This was a significantly overpriced tour sold by a company with an impressive website to hook the gullible …like me.

Japan Uncovered

Monday 29 Apr 2024

Overview Rating:

Our Tour: Excellent

Wonderful timing with cherry blossom time in full bloom and no clouds around Mount Fuji. The mixture of venues and experiences in the tour wasn’t bad either.

Japan Uncovered

Sunday 28 Apr 2024

Overview Rating:

Our Tour: Excellent

An excellent and informative holiday with the history of Japan being clearly explained by the excellent guide we had. There we no problems at any stage of our holiday which was down to all the preparation that Wendy Wu had done prior to us visiting Japan.
The guide we had, Akiko Furue, was excellent, very knowledgable about the sites and cities we visited and as she spoke excellent English there was no problem in understanding her guidance comments.
The places we visited were well chosen to illustrate both modern and historic Japan. We also stayed in very pleasant hotels which met our aspirations on creature comfort and cuisine.
Well done Wendy Wu and Akiko.

Jewels of Japan

Sunday 28 Apr 2024

Overview Rating:

Our Tour: Excellent

Well organised very good tour. Excellent transport arrangements and tour guides. Hotels and food very good. Good choice of sites to visit. Just could have had a little more free/relaxing time

Japan Uncovered

Sunday 28 Apr 2024

Overview Rating:

Our Tour: Excellent

Well organised. Good hotels. Interesting place to visit and learn about another culture.